We are looking for Front Desk Agent to join our team! 
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 5 per year after 30 months of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 
 

Front Desk Attendant
As a Front Desk Agent you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service, while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 5 per year after 3 months of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 
 

Job Summary: As a Front Desk Supervisor you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by supporting the Front Desk Agents on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Front Desk Supervisor's duties are:

Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:

Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
Post-Secondary education in a related field is always recommended
Excellent listening, comprehension and communication skills required
Possess a strong leadership attitude
Computer savvy
Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:

Long periods of standing and interacting with the guest
Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
Periods of working alone
Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close

We are looking for a Director of Food & Beverage 
Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
The Role
Pomeroy Kananaskis Mountain Lodge is a 400+ room Autograph Collection by Marriott; located 60 minutes west of Calgary International Airport. As Director of Food & Beverage you will have oversight of 6 restaurants and catering. Total revenues are projected to be $8M for 2022. The role is accountable for the people, quality and financial results of the F&B Division. The short term focus will be preparing for the summer high season and on raising Guest Feedback scores across the division. A strong background in high volume premium casual restaurants/outlets is crucial for success. We commit to giving you the authority and resources required to be successful; achieving excellence is up to you. 
Key focuses for the role include, but are not limited to being visible in operations throughout the day, supporting the execution and presentation standards, guest experiences, and revenue optimization, directing overarching training programs to deliver agreed upon operating and service standards, providing direct reports with resources, direction, coaching, goal-setting and feedback, reviewing financial outcomes daily, weekly, and monthly, ensuring adjustments are made to optimize revenue and margins, ensures that shortfalls to operating standards are not unaddressed; supported by clearly communicated expectations and real time coaching, and works collaboratively with Culinary to create a resort-wide F&B program that supports positioning by outlet and expected cost of sales. 
Due to the 365 day a year operation of the property the position may be exposed to long shifts that at times include late hours, weekends, and holidays. Typical work week would be Tuesday through Saturday. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The position will spend a lot of time on their feet: multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence. 
In order to be successfully considered for this role, you will have a degree or diploma in a related discipline, at least 3 years of senior management experience in hospitality, a proven track record of building leaders and teams, and a strong background in restaurants is required. 
Amazing Perks:

Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Personal days: 5 per year
Excellent benefits plan with annual Health Care Spend
Competitive salary with participation in quarterly executive incentive plan 
Apply now or visit us to learn more information at www.livetheadventure.ab.ca

We are looking for a part-time night auditor to join our team. 
Night Auditor
As a Night Auditor, you are accountable for balancing and closing the day’s business in an accurate and timely manner, preparing the hotel for the next day’s operation and for the safety of all of our guests and employees on property. You are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Night Auditor shift is typically 11:00 pm to 7:00 am.
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Pomeroy Stay Travel Program
Main Duties:

Perform end of day procedures and night audit checklist with utmost attention to detail and accuracy
Own the guest’s sense of arrival by checking in and out guests, taking reservations, monitoring the cleanliness and readiness of guest areas
Respond to guest complaints by seeking to resolve all issues prior to the guest’s departure
Knowing all emergency procedures and general crisis situation management, ensuring guest and employee safety is followed
Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year
Skills/Requirements:

Superb listening, comprehension, and communication skills
Previous experience an asset
Related post-secondary certification an asset
Computer savvy
Ability to work nights (11:00 PM – 7:00 AM)
Ability to successfully work alone and unsupervised
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 

We are looking for a full-time front desk agent to join our team. 
Front Desk Attendant
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service, while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 4 per year after 6 months of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 
 

We are looking for a Sous Chef 
THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
Amazing Perks:

Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Food and Beverage discounts at ALL 6 of our dining outlets
Onsite newly-renovated staff accommodations ($13.75/day) which include a residence convenience store and employee gym
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary and Canmore
Personal days: 5 per year after 90 days of continued full-time employment
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 
The Role
The primary responsibility of the Sous Chef is to offer expertise in the area of Culinary & Stewarding as it relates to all areas within the hotel.  This person will provide leadership and management to the culinary and stewarding team members within the property delivering on the service promise and continuity of the culinary team’s activities.  In addition, the Sous Chef will work in fostering and developing new partnerships and relationships with suppliers and the community in order to create efficiencies in relation to value and service. 
This position requires exceptionally strong collaboration among hotel leadership team members.  In addition to this, the Sous Chef must manage internal and external expectations by building strong relationships, communicating issues, conducting reviews and meetings, problem solving, and participating in and leading cross functional hotel assignments.
In order to be considered for this role, you will have 5 years of experience within a world-class hotel/resort setting, as a Sous Chef or strong Chef de Partie with Red Seal or equivalent certification.  Multi-portfolio experience is a plus.  The ideal candidate will be an innovative, detail oriented, and quality-conscious and an enthusiastic, energetic person who is capable of carrying out all charges in a diversified Resort environment.
Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Job Description
As the Maintenance Engineer you are authorized to the exceed guest expectation by creating “picture perfect” guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance of the property including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with Corporate Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department.
A Maintenance Engineer will perform some or all of the following duties:

Inspecting the condition of the property is an important part of the job; maintain and promptly repair what you can. Document and report immediately all deficiencies you can’t fix. 

Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate goals. Achieving a target of 50% conversion ratio on all incoming inquiries

Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
Owning the guest experience by maintaining the physical building, grounds, guest rooms, and amenities to their fullest potential.
Ability to solve practical problems and deal with a variety variables in situations where only limited resources/solutions exists. Must be able to respond to emergencies when not on site.
 
Skills/Experience/Education:

Requires basic understanding of HVAC, electrical, plumbing and carpentry concepts
Previous certification or hotel maintenance an asset
Excellent listening, communication and multi-tasking skills required
Ability to compute and manipulate mathematical calculations
Proficient in English
Attention to detail and pride in a quality
 
Working Conditions:
The Hotel operates 24 hours a day, 7 days a week, and 365 days a year. In addition to the routine maintenance and repairs of the physical hotel, the Maintenance Engineer is also expected to be on call for Emergency situations and must be able to respond to emergencies when not on site. Maintenance Engineers may experience:

Require long periods of standing and bending

Continuous physical movement during work hours

Lifting, pushing or pulling up to but not limited to 75lbs
Periods of working alone

We are looking for a Casino Shift Manager to join our busy gaming team at Chances Fort St John, B.C. 
In this role, you will direct the activities of supervisors and dealers in delivering excellent service to our guests and in maintaining facilities and equipment by performing the following duties personally or through the leadership of your people:
Major Responsibilities & Duties:

Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication.
Must maintain the strictest confidence of all confidential information
Continuously provides ideas to expand the business or develop new business, and ensure casino team and guest retention.
Develops, trains and mentors employees. Completes performance appraisals and administers disciplinary action
Establish, Adhere, and Support all policies, procedures, and guidelines of Pomeroy Lodging, British Columbia Lottery Corporation, and the Gaming Policy and Enforcement Branch.
Conduct performance reviews in accordance with policies, procedures, and guidelines; provide feedback; coaching and development guidance as needed.
Participates in monthly department meetings
Authorize staffing level requirements
Delegating duties when necessary.
Review budgets to attainment the company’s strategic objectives
Reviews and investigates incidents that have occurred at the casino.
Represents Chances Casino at various community events.
Performs all the essential functions of the Gaming Team.
The Shift Manager will demonstrate leadership and a professional image to all guests, associates, local community representatives, vendors, competitors and governing agencies, while maintaining company standards for guest satisfaction, team satisfaction, quality assurance, and asset protection.
Establishes and maintains current departmental policies and procedures. Insures operations of Fiscal areas are in accordance with internal controls.
Assists audit preparations.
Implements computerized systems. Evaluates and makes recommendations on Casino internal controls.
Provides ongoing recognition and engagement to all team members.
Promote safe work practices by providing safety instruction, conducting audits, and attending company safety meetings
Oversee all aspects of the Table Games Department
Any other duties that may be assigned periodically
Skills, Knowledge, & Abilities Required:

Proven leadership abilities
Proven to be detail-oriented, reliable, punctual, efficient and diligent in duties and responsibilities.
Must be self-motivated, be able to multi-task, great attention to detail and be well organized
Excellent English communication skills, both verbal and written.
Experience, Training, Certification, & Education:

Must be 19+
Must enjoy entertaining and communication with the public
Knowledge in all Table Games including Poker is an asset.
Extensive understanding of casino operations.
Intermediate Computer Knowledge
Must be able to work all shifts including nights, weekends, and holidays.
Ability to hold a GPEB Gaming License
Ability to hold a Serving IT Right Certificate
Ability to pass all BCLC required certifications such as ART L1 & 2, GSO, VSE L1 & 2, AML and Privacy Awareness, as well as added courses as needed.
Liaise with Game-Sense Advisors as required and promote Game-Sense to our guests.
Identify opportunities to improve Operational Standards and efficiencies.
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Working Conditions:

Ability to stand and/or walk for long periods of time, kneel, run, and bend.
Busy casino environment with constant loud noise
Ability to pull, and carry objects up to 50 lbs.
Ability to work under pressure with speed and accuracy and is self-motivated
Ability to communicate clearly and effectively written and orally.

We are looking for a Part-Time Maintenance Attendant to join our Team at the Best Western Kelowna! 
As the Maintenance Engineer, you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance of the property including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with Corporate Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department.
A Maintenance Engineer will perform some or all of the following duties:

Inspecting the condition of the property is an important part of the job; maintain and promptly repair what you can. Document and report immediately all deficiencies you can’t fix. 
Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate goals. Achieving a target of 50% conversion ratio on all incoming inquiries
Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
Owning the guest experience by maintaining the physical building, grounds, guest rooms, and amenities to their fullest potential.
Ability to solve practical problems and deal with a variety of variables in situations where only limited resources/solutions exist. Must be able to respond to emergencies when not on site.
Skills/Experience/Education:

Requires a basic understanding of HVAC, electrical, plumbing and carpentry concepts
Previous certification or hotel maintenance an asset
Excellent listening, communication and multi-tasking skills required
Ability to compute and manipulate mathematical calculations
Proficient in English
Attention to detail and pride in a quality
Working Conditions:
The Hotel operates 24 hours a day, 7 days a week, and 365 days a year. In addition to the routine maintenance and repairs of the physical hotel, the Maintenance Engineer is also expected to be on call for Emergency situations and must be able to respond to emergencies when not on site. Maintenance Engineers may experience:

Require long periods of standing and bending
Continuous physical movement during work hours
Lifting, pushing or pulling up to but not limited to 75lbs
Periods of working alone

We are looking for a Daytime server to join our team! 
Food & Beverage Server
As a server, you are empowered to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by providing your guests with efficient and friendly service while remaining focused on upholding the highest standard operating procedures and achieving agreed performance metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Pomeroy Perks:

Competitive wages 
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Pomeroy Stay Travel Program
Main Duties:

Complete all opening/closing duties, restaurant side duties and other checklists, never leaving it for the next shift to complete
Sell the food and beverage specials, menu features and up-sell whenever possible
Develop excellent product knowledge
Utilize your advanced communication skills to provide superior guest service
Accuracy and attention to detail are required in effectively taking orders and entering information into the POS system
Ensure anything promised is delivered with expediency and accuracy
Skills/Requirements:

Previous experience as a server or in a food & beverage position is an asset
Ability to remain calm under pressure while working in a fast-paced environment
Computer savvy
Excellent communication skills, ability to multi-task and organize, and produce accurate work
Excellent listening and comprehension skills required
Long periods of standing
Shift work is required; rotating based on the hours of operation from morning to afternoon to evening shifts any day of the week or weekend
Periods of working under pressure to serve guests quickly and efficiently
Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
Ability to remain calm and respectful while interacting with culinary staff and peers
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging:

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 

Front Desk Attendant
As a Front Desk Agent you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service, while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 4 per year after 6 months of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 
 

Front Desk Attendant
As a Front Desk Agent you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service, while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages 
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 
 

Fun. Inclusive. Natural. Social
We are hiring for the role of Front Operations Manager.  This full-time leadership opportunity is based out of the Alyeska Resort in Girdwood, Alaska, and offers an excellent compensation and benefits package.
Achieving Excellence:
As the Front Operations Manager is responsible for the successful operation of the key guest contact departments, including, Front Desk, Concierge, Reservations, and Bell Staff.  You will achieve excellence by:

Supervising Front Desk Managers in the scheduling and training of Front Operations staff emphasizing guest relations skills.
Establish and ensure compliance with Standard Operating Procedures, departmental policies, and liaison with other managers as appropriate.
Respond to guest inquiries and complaints, including weekly survey comments, with accurate information and with a positive attitude to ensure guest satisfaction.  Resolve guest issues with professionalism and tact.
Oversee the registration and checkout process on a daily basis.
Support Front Desk Managers to ensure all VIP and other special reservations are checked in, properly greeted, and checked out.
Support Front Desk Manager in delivering VIP experiences and responding to requests.
Ensure the appropriate selection of rooms based on guest needs and instructions as per the Director of Rooms.
Oversee cash handling by staff and work in conjunction with accounting to ensure adherence with policy.
Instruct Front Desk staff on the Emergency Procedures Manual. Ensure the safety of guests and compliance with procedures.  Coordinate with Security and related departments to handle emergency situations. Maintain emergency procedures manual.
Ensure Resort job standards are being met and special programs are implemented.
Oversee new Guest Services vendors while maintaining current vendors.
Collect all data regarding covered gratuities and prepare information/reports for A/R and Payroll.
Execute vision and directives as set by the Director of Rooms. Communicate direction of team with Front Operations staff, including: Night Audit, Bell Desk, Guest Services, Recreation, and Reservations; and assist in these areas as needed.
Develop strong knowledge of Girdwood Valley and Resort activities.
Process administrative paperwork, process timecards, and manage labor/staffing costs.
 
Qualifications:

At least four (4) years in a hotel front desk management
Supervisory experience a must
Ability to manage tasks independently with attention to detail and focus on customer service
Able to take initiative and solve problems
Build and retain relationships with Reservations, People and Culture, Sales, Accounting, Event Management and Front Desk teams to ensure smooth operation of the department
Understanding of P&L statement
Knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
Knowledge of Opera an asset
Business or Hospitality Degree an asset
This is a salary position but must have the ability to work evenings and weekends where required

Work Perks

PTO – Paid/Holiday Time Off
Commuter’s Allowance
Personal Days
Referral Bonuses
Medical & Dental Health Plan
Discounts on Retail Products and Spa Services
 
Experience the Alyeska Resort here:  https://vimeo.com/546215049 
 
 
Working Conditions:
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders.  Working both indoors and outdoors in a variety of Mountain weather conditions, with average temperature ranges of  -30 C/ -22 F to +30 C / +86 F.
 
Physical Demands: 
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
 
Work Environment:  The noise level in this work environment is usually moderate
 
Team You Will Lead:
Front Operations Team
 
 

We are looking for a Cage Manager to join our busy gaming center.
This leadership role is based out of Chances Gaming Center in Fort St John, British Columbia. This role offers an excellent compensation package with benefits and perks.
As the Cage Manager, you are authorized to exceed guest expectations by creating a perfect guest experience. You will be the champion of the day-to-day leadership of the cage staff and assume full responsibility for the cash flow. You will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in the guest experience while delivering against key financial goals and performance metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Skills/Abilities Include:

Understands that as a leader, their appearance and professionalism is always on display. Understands that they and their people are seen as a reflection of the organization.             
Has the technical job skills required to maintain organizational and professional standards in their area of work. Is able to train their people on all of the technical skills required to be successful in their roles; ensuring their work and the work of their people is of sufficient quality to consistently make a great first impression.     
Operates within budgeted parameters; able to bring commentary on the performance of their area(s) on a daily, weekly, monthly, quarterly and annual basis. Is able to efficiently make the necessary changes to meet budgeted demands and keep in line with the needs/goals of the business.                 
Is present in the department; assessing the performance of their people, procedures, in real time against standard operating procedures. Understands that they are personally an essential piece in their area(s); assesses multiple demands and competing priorities and identifies necessary resources to handle critical work demand.                     
Delivers excellence in everything they and their people produce. Does not accept mediocrity or the status quo from their team. Is creative and diligent in the pursuit of continuous improvement; not letting operational roadblocks undermine quality for the employee or guest experience.                           
Responsible for supervising cash cage activities and the operation of the cage.
Interviews, trains, and develops cage staff, including conducting performance appraisals, employee meetings, and providing ongoing feedback and support.
Create training documents for all cash cage staff and slot attendants.
Supervise all cage staff by providing instruction and direction as needed, monitoring compliance with policies and procedures, and administering disciplinary action as required.
Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication.
Ensures the integrity of all cage transactions and is held accountable for the accuracy and thoroughness of departmental paperwork.
Ensures that Cashiers follow proper protocol and procedures for Large Cash Transactions in conformity to all FINTRAC and BCLC requirements.
Oversees all slot promotions; both in-house and the BCLC Encore Rewards program

Education & Experience to be successful

Must be 19+
Minimum 5 years in Casino Gaming
Minimum 3 years as a Cage Supervisor or jurisdictional equivalent
Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
Exceptional organizational, problem solving and conflict resolution capabilities
Strong written and verbal communication skills.
Proficient with MS Office
Must be able to work a flexible schedule, including holidays, weekends, and evenings
Working Conditions  
Cashiers, Cage Supervisors Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities. 
Team You Will Lead:
Due to the operation of the Gaming Center, the Cage Manager may be exposed to long shifts on their feet that at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with loud noises, wearing of an earpiece and use of radio.
About Pomeroy Lodging
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.

We are looking for Front Desk Attendant to join our team
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 5 per year after 90 days of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 
 

As the eyes of the casino, you will ensure the security of customers, staff, and assets by maintaining continuous surveillance of gaming areas and the entire property. A Great Fit, if you are reliable, diligent, and have a high level of integrity, are self-motivated and contribute positively to a team environment, are meticulous in all areas of your duties and work well with computers, are confident with your judgment and can clearly convey your findings in writing. Benefit from working flexible hours, evenings, and weekends.
Role & Responsibilities:

Uses audio and video equipment to maintain continuous surveillance of all gaming areas and property
Identifies, records documents and reports unusual or suspicious activities
Identifies fraud and takes the appropriate action required by law and company policy
Monitors compliance and protect company assets and gaming integrity
Maintains detailed and accurate logs
Gathers and submits information for detailed reporting
Assists with investigations
Report to Gaming Director of Operations
Skills, Knowledge, & Abilities Required:

Must be 19+
Proven to be detail oriented, reliable, punctual, efficient and diligent in duties and responsibilities.
Must be self-motivated, be able to multi task, great attention to detail and be well organized
Outstanding customer service skills including demonstrated ability to be friendly, efficient, polite and patient
Excellent English communication skills, both verbal and written
Proficient in Microsoft word and excel
Experience, Training, Certification, & Education:

High School Diploma GED Certification or equivalent
Casino Surveillance experience is an asset
Experience using surveillance equipment and software is an asset
Professional knowledge of table games is an asset
Ability to sit for long periods of time
Ability to maintain calm and perform duties in stressful situations.
Must be able to obtain and maintain gaming licence requirements.
Pass gaming online courses, ART L1, ART L2, Privacy Awareness and AML.
Serving It Right Certificate.
Working Conditions:

Busy casino environment with constant loud noise from the radio
Ability to work in a dimmed, enclosed and controlled room and in close proximity to colleagues
Good close, mid-range and color vision
Ability to focus on a computer screen for long periods of time
Ability to work under pressure with speed and accuracy and is self-motivated
Must be able to work in a confined closed and restricted area for long periods of time.
Ability to work with Dust
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Must be able to work all shifts, weekends, holidays, and special events as needed.

Job Summary:As a Front Desk Agent you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Front Desk Agent perform some or all of the following duties:

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Adhere to all standard operating procedures and understand all hotel processes and policies Train cleaning staff
Selling the hotel’s features and benefits over the phone, and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills.
Respond to guest concerns by seeking to understand to resolve all issues prior to the guest’s departure
Skills/Experience/Education:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer Savvy
Proficient in English
Attention to detail and pride in one’s work.
Advanced communication skills
Working Conditions:The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:

Long periods of standing and bending
Periods of working alone
Lifting up to, but not limited to, 30 lbs
Due to the location of our front desk in our hotels, Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close

Job Description
As a Breakfast Attendant you are authorized to exceed guest expectations by creating a welcoming and personalized breakfast experience for every guest. You will achieve excellence by preparing for and setting up breakfast each day ensuring that it is focused on upholding the highest standards in food service, while delivering authentic and genuine guest service.
Some of a Breakfast Attendant's duties are:

Welcoming each and every guest as they enter the breakfast room by making eye contact and verbally acknowledging them.
Preparing for your shift starts with a well-stocked pantry with dry and fresh items; complete with Brand approved menu requirements. Leaving yourself enough time to set up all stations on the breakfast bar, brew coffee and prepare hot items for the start of breakfast hours.
Maintaining clean food prep, service areas and ensure all equipment is in good working order. Report any deficiencies immediately to your supervisor.
Responds to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
Empowered to develop and maintain positive working relationships and communication with every team member and supporting the team to reach shared goals.
Working Conditions
Breakfast Attendants have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. They spend most of their time on their feet, and are frequently required to respond quickly in fast paced and noisy environments.

Long periods of standing and interacting with the guest
Early morning shifts that are required any day of the week or weekend
Periods of working alone
Physical Temperature change from back of the house to front of the house
Continuous physical movement during work hours
Skills/Education/Experience

Previous experience in a hotel position is an asset
Desire to work as a team player and establish a connection with guests
Proficient in English
Attention to detail and pride in a quality job done well
Excellent listening and comprehension skills required
Food Safe

Housekeeping Attendant
As a Housekeeping Attendant you are empowered to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel, each and every shift. From the hotel lobby right through to the guest room itself; the guests’ first impression around cleanliness is a powerful and lasting one. The Housekeeping department is the heart of the hotel, operating 24 hours a day, 7 days a week, and 365 days a year.
Pomeroy Perks:

Competitive wages
Flexible schedule
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Pomeroy Stay Travel Program
Main Duties:

Own the guest experience by cleaning and presenting the room to its fullest potential, while ensuring exceptional guest service
Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
Prepare for your shift with a well-stocked cart, complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
Understand and practice all emergency procedures for the hotel, and policies that protect the privacy and security of our guests and yourself.
Skills/Requirements:

This is a physical job and any person hired must be able to perform the duties as described.

Previous experience in housekeeping or in a hotel is an asset
Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
Proficient in English
Attention to detail and pride in a job done well
The ability to withstand continuous physical movement during work hours, lifting up to 30 lbs., and long periods of standing and bending
Working Conditions

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.