We are looking for a Night Auditor to join our team!
Is attention to detail important to you? Do you excel in problem-solving and mathematics? This is the perfect job for you!
Job Description
As a Night Auditor, you are accountable for balancing and closing the day’s business accurately and timely, preparing the hotel for the next day’s operation, and ensuring all our guests and employees' safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.
Key Focuses
Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
Efficiently books guest reservations requested by phone, in person, or online.
Processes payment types such as room charges, cash, checks, debit, or credit and balances and process all credit card batches.
Completes daily auditing, balancing, and closing procedures accurately and efficiently.
Respond to guest complaints as needed.
Audit all variance reports to ensure accuracy. Balance and audit for accuracy room revenue, food, and beverage revenue; prepare all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Anticipates sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Experience/Passions/Education
Previous experience in front desk, night audit, or in a hotel is an asset.
Advanced math and bookkeeping skills.
Proficient in English.
Tech-savvy.
Working Conditions
This position will include night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed. This position will require long periods of standing and may require lifting and bending. There will be mostly independent, unsupervised work and brief periods of exposure to cold air due to the location of the front desk.
About Westin
At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We offer our guests countless opportunities to maintain their well being while restoring a sense of control so that they leave feeling better than when they arrived. We are looking for enthusiastic candidates who are willing to be a part of the most preeminent wellness brand in hospitality, empowering guests to enhance their well being when they need it most.
