Retail Supervisor

Retail Sales Supervisor

Rate of Pay:  $25.00 per hour 

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699    

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

We are seeking a dedicated and experienced Retail Supervisor to join our team.  The ideal candidate will have strong leadership skills, excellent guest service skills and a proven track record to manage a retail sales team.  As a Retail Supervisor you will play a pivotal role managing the retail staff, ensuring excellent guest service, and meeting sales targets.  You will play a key part in creating a positive shopping experience for customers and contributing to the store’s success.

Job Duties:

In support of the Outlets Manager, the primary responsibilities of the Retail Sales Supervisor are:

• Provide hands-on operational leadership for the Retail Outlet and Market Café, ensuring seamless daily operations, elevated guest interactions, and consistent service standards.
• Lead, coach, and direct Retail Associate throughout each shift, maintaining high levels of guest service expectations, strong product knowledge, and proactive guest engagement.
• Collaborate with the Outlets Manager to execute seasonal merchandising strategies, promotional initiatives, and strategic floor plan adjustments to optimize traffic flow and revenue performance.
• Drive retail revenue and capture rate through upselling techniques, curated product storytelling, and guest-centric sales strategies aligned with overall outlet financial objectives.
• Process approved purchase orders for retail merchandise; oversee receiving, verification, and proper storage of deliveries to ensure accurate inventory intake, stock rotation, and quality control.
• Maintain accurate inventory records, including cycle counts and full physical inventories; investigate and resolve discrepancies in a timely and accountable manner.
• Prepare and manage weekly team schedules in alignment with forecasted business levels, productivity benchmarks, and approved labor targets.
• Onboarding, and structured training of new team members utilizing established brand training manuals, operational checklists, and service standards guidelines.
• Monitor team performance on guest service delivery, POS proficiency, menu and product knowledge, and adherence to established operational procedures.
• Ensure the retail environment remains impeccably clean, organized, and visually appealing, maintaining brand merchandising standards and presentation at all times.
• Respond to guest feedback and service recovery situations promptly and professionally, applying solution-oriented practices.
• Supervise opening and closing procedures, including cash handling protocols, POS reconciliation, and float balancing.
• Actively participate in retail leadership meetings and ongoing training initiatives to support continuous improvement, product knowledge enhancement, and operational excellence.

Employment Experience and Educational Requirements:

• 1-2 years of retail or guest service experience, previous leadership experience is an asset.
• Proficient in the use of inventory management systems, point-of-sale (POS) platforms, and workforce scheduling software to support efficient retail operations and accurate reporting.
• Strong communication and interpersonal skills, capable of building relationships with both team members and guests.
• Highly motivated and guest-centric professional who consistently demonstrates initiative, energy, and a proactive approach to service excellence.
• Track record of consistently achieving sales targets and driving revenue growth.
• Strong problem-solving skills to handle customer complaints, staff-related issues, inventory discrepancies, and other challenges that may arise.
• Must be Health & Safety conscious and maintain a safe and organized work environment.

Physical Demands:

• Required to stand and walk for prolonged periods throughout the shift (up to 8 hours), maintaining an active presence on the sales floor.
• Ability to lift, carry, and move merchandise weighing up to 30 lbs in a safe and controlled manner.
• Frequent bending, reaching, stretching, and light crouching to restock displays, retrieve inventory, and organize merchandise.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, in alignment with business demands and peak operational periods.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few.
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.