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Job Description
As a Breakfast Attendant you are authorized to exceed guest expectations by creating a welcoming and personalized breakfast experience for every guest. You will achieve excellence by preparing for and setting up breakfast each day ensuring that it is focused on upholding the highest standards in food service, while delivering authentic and genuine guest service.
Some of a Breakfast Attendant's duties are:
Welcoming each and every guest as they enter the breakfast room by making eye contact and verbally acknowledging them.
Preparing for your shift starts with a well-stocked pantry with dry and fresh items; complete with Brand approved menu requirements. Leaving yourself enough time to set up all stations on the breakfast bar, brew coffee and prepare hot items for the start of breakfast hours.
Maintaining clean food prep, service areas and ensure all equipment is in good working order. Report any deficiencies immediately to your supervisor.
Responds to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
Empowered to develop and maintain positive working relationships and communication with every team member and supporting the team to reach shared goals.
Working Conditions
Breakfast Attendants have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. They spend most of their time on their feet, and are frequently required to respond quickly in fast paced and noisy environments.
Long periods of standing and interacting with the guest
Early morning shifts that are required any day of the week or weekend
Periods of working alone
Physical Temperature change from back of the house to front of the house
Continuous physical movement during work hours
Skills/Education/Experience
Previous experience in a hotel position is an asset
Desire to work as a team player and establish a connection with guests
Proficient in English
Attention to detail and pride in a quality job done well
Excellent listening and comprehension skills required
Food Safe
Job Summary:As a Front Desk Agent you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Front Desk Agent perform some or all of the following duties:
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Adhere to all standard operating procedures and understand all hotel processes and policies Train cleaning staff
Selling the hotel’s features and benefits over the phone, and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills.
Respond to guest concerns by seeking to understand to resolve all issues prior to the guest’s departure
Skills/Experience/Education:
Previous experience an asset
Post-Secondary education in a related field is an asset
Computer Savvy
Proficient in English
Attention to detail and pride in one’s work.
Advanced communication skills
Working Conditions:The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
Long periods of standing and bending
Periods of working alone
Lifting up to, but not limited to, 30 lbs
Due to the location of our front desk in our hotels, Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
Business Unit
Stonebridge Dawson Creek
Location
Dawson Creek, British Columbia
Job Description
As a Housekeeping Attendant you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel; each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one.
Some Duties of a Housekeeping Attendant include:
Own the guest experience by cleaning and presenting the room to its fullest potential.
Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
Prepare for your shift with a well-stocked cart; complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas. Guest articles should never be removed from occupied rooms.
Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself
Skills/Education/Experience:
Previous experience in housekeeping or in a hotel is an asset
Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
Proficient in English
Attention to detail and pride in a quality job done well
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
Long periods of standing and bending
Continuous physical movement during work hours
Lifting up to, but not limited to, 30 lbs.
Periods of working alone
Business Unit
Pomeroy Hotel & Conference Centre Fort St John
Location
Fort St. John, British Columbia
Job Summary: As a Front Desk Supervisor you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by supporting the Front Desk Agents on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Front Desk Supervisor's duties are:
Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
Post-Secondary education in a related field is always recommended
Excellent listening, comprehension and communication skills required
Possess a strong leadership attitude
Computer savvy
Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
Long periods of standing and interacting with the guest
Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
Periods of working alone
Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
Some of the Front Desk Supervisor's duties are:
Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
Post-Secondary education in a related field is always recommended
Excellent listening, comprehension and communication skills required
Possess a strong leadership attitude
Computer savvy
Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
Long periods of standing and interacting with the guest
Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
Periods of working alone
Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
Business Unit
Pomeroy Inn & Suites Prince George
Location
Prince George, British Columbia
Job Summary: As a Night Auditor you are accountable for balancing and closing the day’s business in an accurate and timely manner, preparing the hotel for the next day’s operation and for the safety of all of our guests and employees on property. You are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Night Auditor shift is typically 11:00pm to 7:00am.
Some of the Night Auditor duties include:
Perform end of day procedures and night audit checklist with attention to detail and accuracy especially those relating to cash handling. This is critical as the information that the night audit team supplies allows the other members of the hotel team to fulfill their roles in day to day operations.
Own the guest’s sense of arrival by checking in and out guests, taking reservations, monitoring the cleanliness and readiness of guest areas.
Accuracy and attention to detail are two skills that support excellence; the ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting and settling room charges, handling and reconciling cash, settling room folios to credit cards or GL accounts, end of day balancing, rewriting log entries, and communicating to fellow peers any pertinent information.
Respond to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year.
Skills/Experience/Education:
Superb listening, comprehension, & communication skills
Previous Experience an asset
Related post-secondary certification an asset
Computer savvy
Working Conditions:
Night Auditors typically work alone and must have a strong ability to work independently and act without immediate guidance or supervision. The Night Auditor may experience:
Long periods of standing and interacting
Ability to work nights (11:00 PM – 7:00 AM)
Ability to successfully work alone and unsupervised
Exposure to brief period of cold air due to location of front desk.
Business Unit
Pomeroy Inn & Suites Prince George
Location
Prince George, British Columbia
Job Description
As a Housekeeping Attendant you are authorized to exceed guest expectations by creating “picture perfect” guest experiences throughout the hotel; each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one.
Some Duties of a Housekeeping Attendant include:
Own the guest experience by cleaning and presenting the room to its fullest potential.
Report maintenance issues by preparing maintenance work orders as soon as you see the deficiency.
Prepare for your shift with a well-stocked cart; complete with approved cleaning supplies, linens and guest room supplies. Ensure your vacuum, mop and dusters are clean and in good working order.
Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas. Guest articles should never be removed from occupied rooms.
Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself
Skills/Education/Experience:
Previous experience in housekeeping or in a hotel is an asset
Desire to work as a team player and establish a connection with coworkers and management to cultivate a positive atmosphere
Proficient in English
Attention to detail and pride in a quality job done well
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
Long periods of standing and bending
Continuous physical movement during work hours
Lifting up to, but not limited to, 30 lbs.
Periods of working alone
Business Unit
Pomeroy Hotel & Conference Centre Grande Prairie
Location
Grande Prairie, Alberta
Job Description
Job Summary : As a Housekeeping Supervisor you are authorized to exceed guest expectations through the supervision of your people; by creating “picture perfect” guest experiences throughout the hotel each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one. While you will be assigned a primary hotel you will oversee people in either hotel as required.
Housekeeping Supervisors perform some or all of the following duties:
Supervise and co-ordinate the work of housekeeping attendants, specialized cleaners and janitors
Inspect areas to ensure established safety and cleanliness standards are met
Train cleaning staff
May perform certain cleaning duties.
Skills/Experience/Education:
Minimum of 1000 hours or 6 months of hands on experience in a housekeeping position
Excellent listening, communication, & multi-taking skills
Proven leadership abilities
Proficient in English
Attention to detail and pride in one’s work.
Previous supervisory or training experience is required.
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
Long periods of standing and bending
Periods of working alone
Lifting up to, but not limited to, 30 lbs
Continuous physical movement during work hours
Business Unit
Holiday Inn Express Grande Prairie
Location
Grande Prairie, Alberta
Job Summary: As a Front Desk Supervisor you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by supporting the Front Desk Agents on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Front Desk Supervisor's duties are:
Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
Post-Secondary education in a related field is always recommended
Excellent listening, comprehension and communication skills required
Possess a strong leadership attitude
Computer savvy
Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
Long periods of standing and interacting with the guest
Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
Periods of working alone
Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
Some of the Front Desk Supervisor's duties are:
Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
Post-Secondary education in a related field is always recommended
Excellent listening, comprehension and communication skills required
Possess a strong leadership attitude
Computer savvy
Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
Long periods of standing and interacting with the guest
Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
Periods of working alone
Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
Business Unit
Holiday Inn Express Fort St John
Location
Fort St. John, British Columbia
Job Description
As the Maintenance Engineer you are authorized to the exceed guest expectation by creating “picture perfect” guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance of the property including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with Corporate Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department.
A Maintenance Engineer will perform some or all of the following duties:
Inspecting the condition of the property is an important part of the job; maintain and promptly repair what you can. Document and report immediately all deficiencies you can’t fix.
Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate goals. Achieving a target of 50% conversion ratio on all incoming inquiries
Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
Owning the guest experience by maintaining the physical building, grounds, guest rooms, and amenities to their fullest potential.
Ability to solve practical problems and deal with a variety variables in situations where only limited resources/solutions exists. Must be able to respond to emergencies when not on site.
Skills/Experience/Education:
Requires basic understanding of HVAC, electrical, plumbing and carpentry concepts
Previous certification or hotel maintenance an asset
Excellent listening, communication and multi-tasking skills required
Ability to compute and manipulate mathematical calculations
Proficient in English
Attention to detail and pride in a quality
Working Conditions:
The Hotel operates 24 hours a day, 7 days a week, and 365 days a year. In addition to the routine maintenance and repairs of the physical hotel, the Maintenance Engineer is also expected to be on call for Emergency situations and must be able to respond to emergencies when not on site. Maintenance Engineers may experience:
Require long periods of standing and bending
Continuous physical movement during work hours
Lifting, pushing or pulling up to but not limited to 75lbs
Periods of working alone
As the Maintenance Engineer you are authorized to the exceed guest expectation by creating “picture perfect” guest experiences throughout the hotel each and every shift. You will achieve excellence by facilitating the day-to-day maintenance of the property including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with Corporate Office on major repairs and improvements and supporting other operational departments. Your efforts will align to deliver the best quality products, improve both guest and employee satisfaction and deliver against key financial goals and performance metrics for your department.
A Maintenance Engineer will perform some or all of the following duties:
Inspecting the condition of the property is an important part of the job; maintain and promptly repair what you can. Document and report immediately all deficiencies you can’t fix.
Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate goals. Achieving a target of 50% conversion ratio on all incoming inquiries
Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
Owning the guest experience by maintaining the physical building, grounds, guest rooms, and amenities to their fullest potential.
Ability to solve practical problems and deal with a variety variables in situations where only limited resources/solutions exists. Must be able to respond to emergencies when not on site.
Skills/Experience/Education:
Requires basic understanding of HVAC, electrical, plumbing and carpentry concepts
Previous certification or hotel maintenance an asset
Excellent listening, communication and multi-tasking skills required
Ability to compute and manipulate mathematical calculations
Proficient in English
Attention to detail and pride in a quality
Working Conditions:
The Hotel operates 24 hours a day, 7 days a week, and 365 days a year. In addition to the routine maintenance and repairs of the physical hotel, the Maintenance Engineer is also expected to be on call for Emergency situations and must be able to respond to emergencies when not on site. Maintenance Engineers may experience:
Require long periods of standing and bending
Continuous physical movement during work hours
Lifting, pushing or pulling up to but not limited to 75lbs
Periods of working alone
Business Unit
Chances Gaming Centre Fort St John
Location
Fort St. John, British Columbia
Job Description
As a server you are authorized to exceed guest expectations and maximize food & beverage revenue each and every shift. You will achieve excellence by providing your guests with efficient and friendly service while remaining focused on upholding minimum standard operating procedures and achieving agreed performance metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Some of the Server duties include:
Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
Presenting self as a great first impression by being in proper uniform with name tag and professionally groomed.
Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s experience hassle free is tied directly to efficiency and accuracy in taking orders and entering information into the POS system. Ensuring anything promised is delivered with expediency and accuracy.
Skills/Experience/Education
Previous experience as a server or in a food & beverage position is an asset
Ability to remain calm under pressure while working in a fast-paced environment
Computer savvy
Excellent communication skills, ability to multi-task and organize, produce accurate work and guest service
Excellent listening and comprehension skills required.
Working Conditions
Long periods of standing and interacting with the guest
Shift work is required. Rotating based on the hours of operation from morning to afternoon to evening shifts any day of the week or weekend
Periods of working under pressure to serve guests quickly and efficiently.
Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
Ability to remain calm and respectful while interacting with culinary staff and peers
Business Unit
Pomeroy Kananaskis Mountain Lodge> Family Programs
Location
Kananaskis Village, Alberta
Come Work with Us and Live the Adventure
Family Activities Manager
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for Family Activities Manager
As the Family Programs Manager, you will be an important member of a management team that creates an atmosphere of exceeding guest expectations, each and every day. You will be responsible for planning and executing a comprehensive child care and activity program within the resort. This includes creating and implementing policies and procedures while complying with the Child care licensing regulations. Implementing appropriate health, safety and hygiene practices. As well you and your team will supervise children closely at all times, maintaining the required staff to child ratios at all times. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
The ideal candidate will have post-secondary education in Early Childhood Education or equivalent, 3 years or more of related experience, including management experience, a valid Standard First Aid and CPR certificate, and up to date immunizations. The incumbent will be health and safety conscious, and have a sound attention to detail, especially with cleanliness. They will be dedicated to maintaining a safe work and play environment, and be a passionate, warm and friendly individual who is enthusiastic about providing extraordinary customer service, who thrives under pressure and is able to perform multiple functions.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Family Activities Manager
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for Family Activities Manager
As the Family Programs Manager, you will be an important member of a management team that creates an atmosphere of exceeding guest expectations, each and every day. You will be responsible for planning and executing a comprehensive child care and activity program within the resort. This includes creating and implementing policies and procedures while complying with the Child care licensing regulations. Implementing appropriate health, safety and hygiene practices. As well you and your team will supervise children closely at all times, maintaining the required staff to child ratios at all times. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
The ideal candidate will have post-secondary education in Early Childhood Education or equivalent, 3 years or more of related experience, including management experience, a valid Standard First Aid and CPR certificate, and up to date immunizations. The incumbent will be health and safety conscious, and have a sound attention to detail, especially with cleanliness. They will be dedicated to maintaining a safe work and play environment, and be a passionate, warm and friendly individual who is enthusiastic about providing extraordinary customer service, who thrives under pressure and is able to perform multiple functions.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Business Unit
Pomeroy Kananaskis Mountain Lodge> Conference Services
Location
Kananaskis Village, Alberta
Come Work with Us and Live the Adventure
Event Manager (Wedding & Social)
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a world class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, Alberta’s first Nordic spa and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for an Event Manager (Wedding and Social)
We are looking for an excellent team player with a keen interest in learning about the world of hotel sales and events. Knowledge of hotel operations would be a great asset to the success of this individual. You have the ability to manage yourself to achieve your goals and targets, while collaborating with the rest of team to further the overall goals of the business.
As an Event Manager, you will use your leadership skills to ensure the success of the Sales & Marketing division with a singular focus on the wedding and social market. You will be responsible for selling and servicing events, while collaborating with the Director of Events, Director of Sales, and the hotel operations team to ensure successful execution of those events.
Your work experience will include event operations and/or frontline Food and Beverage, with leadership experience preferred. Our top candidate will be self-motivated and self-managed, with 4-star guest experience and achieving results being at the forefront of everything they do.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Event Manager (Wedding & Social)
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a world class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, Alberta’s first Nordic spa and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for an Event Manager (Wedding and Social)
We are looking for an excellent team player with a keen interest in learning about the world of hotel sales and events. Knowledge of hotel operations would be a great asset to the success of this individual. You have the ability to manage yourself to achieve your goals and targets, while collaborating with the rest of team to further the overall goals of the business.
As an Event Manager, you will use your leadership skills to ensure the success of the Sales & Marketing division with a singular focus on the wedding and social market. You will be responsible for selling and servicing events, while collaborating with the Director of Events, Director of Sales, and the hotel operations team to ensure successful execution of those events.
Your work experience will include event operations and/or frontline Food and Beverage, with leadership experience preferred. Our top candidate will be self-motivated and self-managed, with 4-star guest experience and achieving results being at the forefront of everything they do.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Business Unit
Pomeroy Kananaskis Mountain Lodge> Bell Services
Location
Kananaskis Village, Alberta
Come Work with Us and Live the Adventure
Concierge/Bell Person
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for a Concierge/Bell Person
As a Bell Desk/Concierge Agent you will enjoy being part of a team that creates an atmosphere of exceeding guest expectations each and every time. You will utilize your superior guest service skills, combined with your communication and organizational abilities to provide a high degree of professionalism and efficiency for all guests and visitors at the resort. You will achieve success in this role by being the first point of contact for our guests, assisting with the loading and unloading of luggage, answering questions, and making suggestions about local amenities and attractions. Furthermore, you will provide valet parking, assist with room deliveries, drive shuttles to local attractions, promptly follow up with guest requests or concerns, and offer personalized services to enhance the guest’s stay, all while providing courteous, professional, and attentive service at all times. You will provide personal recommendations and make reservations for dining options in the Hotel. You will also arrange taxis, chauffeur-hire limousines and the bookings of travel, entertainment and tour arrangements for the guests. You will be assisting guests in booking excursions and tee times at the Kananaskis Golf course as well as with booking activities arranged by our Family Activities team.
In order to be considered for this role, you should have guest service experience in a luxury 4-star hotel and be professional in presentation and demeanor. You must be able to work well under pressure in a fast-paced environment. You must be in possession of an Alberta Motor Vehicle Operator’s License.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Concierge/Bell Person
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for a Concierge/Bell Person
As a Bell Desk/Concierge Agent you will enjoy being part of a team that creates an atmosphere of exceeding guest expectations each and every time. You will utilize your superior guest service skills, combined with your communication and organizational abilities to provide a high degree of professionalism and efficiency for all guests and visitors at the resort. You will achieve success in this role by being the first point of contact for our guests, assisting with the loading and unloading of luggage, answering questions, and making suggestions about local amenities and attractions. Furthermore, you will provide valet parking, assist with room deliveries, drive shuttles to local attractions, promptly follow up with guest requests or concerns, and offer personalized services to enhance the guest’s stay, all while providing courteous, professional, and attentive service at all times. You will provide personal recommendations and make reservations for dining options in the Hotel. You will also arrange taxis, chauffeur-hire limousines and the bookings of travel, entertainment and tour arrangements for the guests. You will be assisting guests in booking excursions and tee times at the Kananaskis Golf course as well as with booking activities arranged by our Family Activities team.
In order to be considered for this role, you should have guest service experience in a luxury 4-star hotel and be professional in presentation and demeanor. You must be able to work well under pressure in a fast-paced environment. You must be in possession of an Alberta Motor Vehicle Operator’s License.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Business Unit
Pomeroy Kananaskis Mountain Lodge> Bell Services
Location
Kananaskis Village, Alberta
Come Work with Us and Live the Adventure
Shuttle Driver/Bell Person
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for Shuttle Drivers and Bell Persons
As a Shuttle Driver/Bell Desk Agent you will enjoy being part of a team that creates an atmosphere of exceeding guest expectations each and every time. You will achieve success in this role by being the main point of contact for our guests & colleagues by driving shuttles to local attractions like Nakiska Ski Hill, Stoney Nakoda Casino, Kananaskis Golf Course and other locations as needed. You will be in charge of completing daily checks of all vital fluids such as oil, transmission and brake fluid, etc. in the assigned vehicles. You will also maintain a vehicle mileage log and ensuring that refill of gas is done in a timely manner. You are expected to maintain the cleanliness levels of all Hotel vehicles and other maintenance requirements from time to time. Furthermore, you will provide valet parking, assist guest with luggage, room deliveries and provide additional assistance to the Bell team when required.
In order to be considered for this role, you should have guest service experience in a luxury 4-star hotel and be professional in presentation and demeanor on property and off site. You must be in possession of an Alberta Motor Vehicle Operator’s Class 4 License and be able to provide a driver’s abstract.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Shuttle Driver/Bell Person
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Pomeroy Kananaskis Mountain Lodge, we are growing leaders.
Located in the heart of the Canadian Rockies, the Pomeroy Kananaskis Mountain Lodge is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.
We are looking for Shuttle Drivers and Bell Persons
As a Shuttle Driver/Bell Desk Agent you will enjoy being part of a team that creates an atmosphere of exceeding guest expectations each and every time. You will achieve success in this role by being the main point of contact for our guests & colleagues by driving shuttles to local attractions like Nakiska Ski Hill, Stoney Nakoda Casino, Kananaskis Golf Course and other locations as needed. You will be in charge of completing daily checks of all vital fluids such as oil, transmission and brake fluid, etc. in the assigned vehicles. You will also maintain a vehicle mileage log and ensuring that refill of gas is done in a timely manner. You are expected to maintain the cleanliness levels of all Hotel vehicles and other maintenance requirements from time to time. Furthermore, you will provide valet parking, assist guest with luggage, room deliveries and provide additional assistance to the Bell team when required.
In order to be considered for this role, you should have guest service experience in a luxury 4-star hotel and be professional in presentation and demeanor on property and off site. You must be in possession of an Alberta Motor Vehicle Operator’s Class 4 License and be able to provide a driver’s abstract.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Work Perks:
Personal days: 4 per year after 6 months of continued full-time employment
Food and Beverage discounts at ALL 5 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Job Description
Job Summary : As a Housekeeping Supervisor you are authorized to exceed guest expectations through the supervision of your people; by creating “picture perfect” guest experiences throughout the hotel each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one. While you will be assigned a primary hotel you will oversee people in either hotel as required.
Housekeeping Supervisors perform some or all of the following duties:
Supervise and co-ordinate the work of housekeeping attendants, specialized cleaners and janitors
Inspect areas to ensure established safety and cleanliness standards are met
Train cleaning staff
May perform certain cleaning duties.
Skills/Experience/Education:
Minimum of 1000 hours or 6 months of hands on experience in a housekeeping position
Excellent listening, communication, & multi-taking skills
Proven leadership abilities
Proficient in English
Attention to detail and pride in one’s work.
Previous supervisory or training experience is required.
Working Conditions:
The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
Long periods of standing and bending
Periods of working alone
Lifting up to, but not limited to, 30 lbs
Continuous physical movement during work hours
Job Summary:As a Front Desk Agent you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Front Desk Agent perform some or all of the following duties:
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Adhere to all standard operating procedures and understand all hotel processes and policies Train cleaning staff
Selling the hotel’s features and benefits over the phone, and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills.
Respond to guest concerns by seeking to understand to resolve all issues prior to the guest’s departure
Skills/Experience/Education:
Previous experience an asset
Post-Secondary education in a related field is an asset
Computer Savvy
Proficient in English
Attention to detail and pride in one’s work.
Advanced communication skills
Working Conditions:The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
Long periods of standing and bending
Periods of working alone
Lifting up to, but not limited to, 30 lbs
Due to the location of our front desk in our hotels, Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
Job Description
As a Breakfast Attendant you are authorized to exceed guest expectations by creating a welcoming and personalized breakfast experience for every guest. You will achieve excellence by preparing for and setting up breakfast each day ensuring that it is focused on upholding the highest standards in food service, while delivering authentic and genuine guest service.
Some of a Breakfast Attendant's duties are:
Welcoming each and every guest as they enter the breakfast room by making eye contact and verbally acknowledging them.
Preparing for your shift starts with a well-stocked pantry with dry and fresh items; complete with Brand approved menu requirements. Leaving yourself enough time to set up all stations on the breakfast bar, brew coffee and prepare hot items for the start of breakfast hours.
Maintaining clean food prep, service areas and ensure all equipment is in good working order. Report any deficiencies immediately to your supervisor.
Responds to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
Empowered to develop and maintain positive working relationships and communication with every team member and supporting the team to reach shared goals.
Working Conditions
Breakfast Attendants have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. They spend most of their time on their feet, and are frequently required to respond quickly in fast paced and noisy environments.
Long periods of standing and interacting with the guest
Early morning shifts that are required any day of the week or weekend
Periods of working alone
Physical Temperature change from back of the house to front of the house
Continuous physical movement during work hours
Skills/Education/Experience
Previous experience in a hotel position is an asset
Desire to work as a team player and establish a connection with guests
Proficient in English
Attention to detail and pride in a quality job done well
Excellent listening and comprehension skills required
Food Safe
Business Unit
Pomeroy Inn & Suites Grimshaw
Location
Grimshaw, Alberta
Job Summary:As a Front Desk Agent you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Front Desk Agent perform some or all of the following duties:
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Adhere to all standard operating procedures and understand all hotel processes and policies Train cleaning staff
Selling the hotel’s features and benefits over the phone, and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills.
Respond to guest concerns by seeking to understand to resolve all issues prior to the guest’s departure
Skills/Experience/Education:
Previous experience an asset
Post-Secondary education in a related field is an asset
Computer Savvy
Proficient in English
Attention to detail and pride in one’s work.
Advanced communication skills
Working Conditions:The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:
Long periods of standing and bending
Periods of working alone
Lifting up to, but not limited to, 30 lbs
Due to the location of our front desk in our hotels, Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
We are looking for an experienced cook to join our fast paced kitchen team.
The job duties are as follows:
Prepare, plan and cook complete meals, such as sauces, soups, salads, vegetables and meat, poultry and fish dishes, and ensure meal presentation is to the highest quality
Supervise cleaning standards and food
Demonstrate cooking techniques and general cooking skills
Ensuring that the kitchen operates in a timely way that meets our quality standards
Resourcefully solve any issues that arise and seize control of any problematic situation
Comply with and enforce sanitation regulations and safety standards
Maintain a positive and professional approach with coworkers and customers
Successful candidates must have the following credentials:
Minimum 2 years’ experience as a line cook
Post-secondary education in the field is not required but is an asset
Be able to communicate in English
Should be willing to take on leadership roles
Flexible hours between day & night shifts
Have an inner sense of urgency
Have a willingness to learn
Proper use of kitchen tools and equipment and lock out procedures
Knife skills and common cuts
Basic understanding of culinary terminology
Be able to work with pre-set spreadsheets
Ability and willing to complete Food Safe Level I
The job duties are as follows:
Prepare, plan and cook complete meals, such as sauces, soups, salads, vegetables and meat, poultry and fish dishes, and ensure meal presentation is to the highest quality
Supervise cleaning standards and food
Demonstrate cooking techniques and general cooking skills
Ensuring that the kitchen operates in a timely way that meets our quality standards
Resourcefully solve any issues that arise and seize control of any problematic situation
Comply with and enforce sanitation regulations and safety standards
Maintain a positive and professional approach with coworkers and customers
Successful candidates must have the following credentials:
Minimum 2 years’ experience as a line cook
Post-secondary education in the field is not required but is an asset
Be able to communicate in English
Should be willing to take on leadership roles
Flexible hours between day & night shifts
Have an inner sense of urgency
Have a willingness to learn
Proper use of kitchen tools and equipment and lock out procedures
Knife skills and common cuts
Basic understanding of culinary terminology
Be able to work with pre-set spreadsheets
Ability and willing to complete Food Safe Level I
Job Summary: As a Front Desk Supervisor you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by supporting the Front Desk Agents on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Front Desk Supervisor's duties are:
Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
Post-Secondary education in a related field is always recommended
Excellent listening, comprehension and communication skills required
Possess a strong leadership attitude
Computer savvy
Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
Long periods of standing and interacting with the guest
Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
Periods of working alone
Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close
Some of the Front Desk Supervisor's duties are:
Presenting self and the Front Desk Agents on your shift as a great first impression by being in uniform with name tag and professionally groomed.
Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest’s stay hassle free is tied directly to accuracy in making reservations, posting room charges, handling cash, settling room folios to credit cards, writing log entries, and making detailed lists for yourself.
Cross Selling and using the Pass the Buck$ referral program to help your sister hotels in being successful.
Effectively respond and address concerns both with our guests and with our co-workers; this can require high levels of patience to defuse anger and collect accurate information to resolve conflict.
Demonstrates and fosters good co-operation and regular exchange of information with all departments, the FDM, Housekeeping team, Maintenance and the Hotel General Manager.
Skills/Experience/Education:
Minimum 1000 hours or 6 months of hands on experience in a Front Desk position.
Post-Secondary education in a related field is always recommended
Excellent listening, comprehension and communication skills required
Possess a strong leadership attitude
Computer savvy
Ability to multi-task, produce accurate work against hard deadlines
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience:
Long periods of standing and interacting with the guest
Shifts that are required will be dayshift or afternoon/evening shifts any day of the week or weekend
Periods of working alone
Due to the location of our front desk at the entrance to our hotels Front Desk Agents will be exposed to brief periods of cold to very cold air in the winter as front doors open and close