General Manager - Best Western Plus Kelowna

We are looking for a Full-Service General Manager to lead our team at the Best Western Plus Kelowna. 

This role features an excellent compensation package, including salary, bonus incentive and health & wellness benefits. 

As a Senior Leader, you will drive the operations forward within an organization that allows extensive latitude to make decisions and take action. This position is responsible for operational excellence, financial results, guest experience, facility maintenance, recruitment and employee engagement. You will achieve excellence by leading and teaching your people to make business and service decisions focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the hotel and maximizing profit margins for all stakeholders. 

Key Focuses

• Fully accountable for the revenue and sales performance in all areas from rooms, group business, catering and banquets and food and beverage outlets.  

• Engages team members to deliver picture-perfect results in guest rooms and public guest areas, owning the hotel’s guest service and employee experience by monitoring and addressing the cleanliness and readiness of all areas and departments.

• Leads the preventative maintenance, health and safety and emergency programs of the hotel, ensuring organizational standards and policies are being adhered to at all times      

• Ownership of all sales activities for the hotel, working in conjunction with the Corporate Revenue Team to set OTA and yield strategies for the hotel

• Responsible for leading all recruitment in the hotel, able to make staffing changes hiring the right people to fill the right positions, and ensuring organizational orientation, training and hiring practices are executed properly.
   
  
• Analyzes monthly financial results and guest feedback to create action plans for the departments within the hotel to improve results that are falling short of expectations and to enhance results that are exceeding expectations; striving for continuous improvement in all aspects of the business.    
  
  
• Adhere to all brand standards and achieve favourable Quality Assurance and Survey scores to ensure brand requirements are exceeded.
  
  
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Maintenance Manager. 
  
  
• Has a proven track record of delivering results around people, quality and finance.       
  
  
• Decision-making skills are advanced. Identifies problem, gathers information, develops and selects best alternative, implements, measures and evaluates. Problems are fixed once; before their leader is even aware
  
  
• Connects in a meaningful way with their people; understands that their people are their customers and does not fail to keep promises.
  
  
• Personal communication, interactions and behaviours support all five of the organization's core values.                                                                                                                                                                                                                                                                                                                                             

Working Conditions 
Due to the 24-hour operation of the Hotel, the General Manager may be exposed to long shifts that at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet multitasking competing priorities, effectively dealing with issues from employees and guests and leading a culture of service excellence.

Experience/Passions/Education 

• Post-secondary degree/diploma or equivalent combination of experience and education
• Minimum 5 years of full-service hotel General Manager experience 
• Strong working knowledge of employment-related regulations for BC
• Excellent verbal and written communication skills are required
• Comfortable with technology and open to new learning
• Excellent eye for quality, cleanliness and detail
• Ability to multi-task, produce accurate work against hard deadlines 

Team you will lead: Front Desk Team, Breakfast Attendants, Clean Team, Sales & Catering, Banquets, Outlets, Culinary

About Pomeroy Lodging Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities. Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.