Casino Cage Manager

We are looking for a Cage Manager to join our busy gaming center.

This leadership role is based out of Chances Gaming Center in Fort St John, British Columbia. This role offers an excellent compensation package with benefits and perks.

As the Cage Manager, you are authorized to exceed guest expectations by creating a perfect guest experience. You will be the champion of the day-to-day leadership of the cage staff and assume full responsibility for the cash flow. You will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in the guest experience while delivering against key financial goals and performance metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Skills/Abilities Include:

• Understands that as a leader, their appearance and professionalism is always on display. Understands that they and their people are seen as a reflection of the organization.             
• Has the technical job skills required to maintain organizational and professional standards in their area of work. Is able to train their people on all of the technical skills required to be successful in their roles; ensuring their work and the work of their people is of sufficient quality to consistently make a great first impression.     
• Operates within budgeted parameters; able to bring commentary on the performance of their area(s) on a daily, weekly, monthly, quarterly and annual basis. Is able to efficiently make the necessary changes to meet budgeted demands and keep in line with the needs/goals of the business.                 
• Is present in the department; assessing the performance of their people, procedures, in real time against standard operating procedures. Understands that they are personally an essential piece in their area(s); assesses multiple demands and competing priorities and identifies necessary resources to handle critical work demand.                     
• Delivers excellence in everything they and their people produce. Does not accept mediocrity or the status quo from their team. Is creative and diligent in the pursuit of continuous improvement; not letting operational roadblocks undermine quality for the employee or guest experience.                           
• Responsible for supervising cash cage activities and the operation of the cage.
• Interviews, trains, and develops cage staff, including conducting performance appraisals, employee meetings, and providing ongoing feedback and support.
• Create training documents for all cash cage staff and slot attendants.
• Supervise all cage staff by providing instruction and direction as needed, monitoring compliance with policies and procedures, and administering disciplinary action as required.
• Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication.
• Ensures the integrity of all cage transactions and is held accountable for the accuracy and thoroughness of departmental paperwork.
• Ensures that Cashiers follow proper protocol and procedures for Large Cash Transactions in conformity to all FINTRAC and BCLC requirements.
• Oversees all slot promotions; both in-house and the BCLC Encore Rewards program

Education & Experience to be successful

• Must be 19+
• Minimum 5 years in Casino Gaming
• Minimum 3 years as a Cage Supervisor or jurisdictional equivalent
• Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
• Exceptional organizational, problem solving and conflict resolution capabilities
• Strong written and verbal communication skills.
• Proficient with MS Office
• Must be able to work a flexible schedule, including holidays, weekends, and evenings

Working Conditions  

Cashiers, Cage Supervisors Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities. 

Team You Will Lead:

Due to the operation of the Gaming Center, the Cage Manager may be exposed to long shifts on their feet that at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with loud noises, wearing of an earpiece and use of radio.

About Pomeroy Lodging

Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.