Nordic Spa General Manager

Simple. Inclusive. Natural. Social

We are hiring for the leadership role of Nordic Spa General Manager.  This full-time leadership opportunity is based out of Alberta's only premier Nordic Spa in Kananaskis and offers an excellent compensation and benefits package.

Located at the Pomeroy Kananaskis Mountain Lodge, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

Achieving Excellence:

As the Spa General Manager, you will drive the operations forward within an organization that allows extensive latitude to make decisions and take action. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the Spa and maximizing profit margins for all stakeholders. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Key Skills & Qualifications:

• Has the bearing and presence to be perceived as a capable and competent professional. They and their people are seen as ambassadors for the organization; from the way they present themselves to the quality of their job and organizational knowledge.
• Has the technical job skills required to maintain organizational and professional standards in their area of work. Analyzes financial outcomes on a daily, weekly, monthly, quarterly and annually; working with stakeholders to continuously adjust or formulate tactics to deliver optimal flow rates in both good and bad economic conditions
• Operates within budgeted parameters; able to bring commentary on the performance of their area(s) on a monthly basis or as required to stakeholders both internally and externally. Teaches their people the reporting skills necessary as required.
• Is present in the business; assessing the performance of their area(s) in real-time against standard operating procedures. Understands that they are personally an essential piece in their area(s) quality control system.
• Delivers excellence in everything they or their people produce, present and convey. Does not accept mediocrity or the status quo from their team. Brings creativity, diligence, crispness and precision to their work in the pursuit of continuous improvement.        
• Contributions to the organization in terms of higher quality processes, products and outcomes have enhanced the way the organization does business.
• Delivers Quality by engaging team members to deliver picture-perfect results in all spa public areas and treatment areas; monitoring and addressing the cleanliness and readiness of all guest spaces.
• Leads the preventative maintenance, health and safety and emergency programs of the Spa ensuring organizational standards and policies are being adhered to at all times.
• Directs and leads the day-to-day front-of-house operations; accountable for tracking spa statistics and balancing daily sales.
• Acknowledge all guests, anticipate their needs and respond promptly. Address guest concerns, requests, or issues either individually including follow-up from guest satisfaction survey comments. Handling all guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns.
• Ensure procedures for accurate inventory control and monitoring are in place and followed, including ordering, receiving and merchandising.

Work Perks:

• Excellent compensation package 
• Health & Benefit Plan with flexible Health Care Spend Account 
• Personal Days
• Career growth opportunities 
• Travel Program Discounts 
• Discounts on Retail Products and Spa Services

Education & Experience:

• Minimum of 3 years experience in a leadership or management role in a luxury environment
• Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
• Must be able to work a flexible schedule, including holidays & weekends.                       
• Excellent verbal and written communication skills are required.
• Have a passion for Health and Wellness

 Working Conditions:

Due to the 365 day a year operation of the Spa, the General Manager may be exposed to long shifts that at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -30 C / -22 F to +30 C / +86 F.

Team You Will Lead:

Spa Manager, Spa Revenue Optimization Manager, Spa Operations Administrator, Spa Lead RMT, Spa Facilities Operations Manager.

About Kananaskis Nordic Spa
Set within the jaw-dropping scenery of the Canadian Rocky Mountains, is the serene Kananaskis Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning outdoor surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.