Cage Supervisor

We are looking for a full-time cage supervisor to join our team at Chances Gaming Centre! 

Major Responsibilities and Duties:

• Responsible for supervising cashiering activities and the operation of the cage on a scheduled shift.
• Covering open cashier shifts
• Interviews, trains, and develops Cashiers including conducting performance appraisals, employee meetings, and providing ongoing feedback and support.
• Supervises Cashiers by providing instruction and direction as needed, coordinating break times, monitoring compliance with policies and procedures, and administering disciplinary action as required. Oversees monthly Cashier meetings.
• Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication.
• Creates and ensures a fun-filled and exciting work environment
• Sets an example of excellent customer service standards for all staff.
• Ensures the integrity of all cage transactions and is held accountable for the accuracy and thoroughness of departmental paperwork.
• Verifies and authorizes currency and value chip transactions and other relevant cage transactions.
• Verifies Cashier opening and closing floats.
• Conducts hot seat draws
• Investigates and reports on variances and liaises with Surveillance and the Shift Manager.
• Ensures that Cashiers follow proper protocol and procedure for Large Cash Transactions in conformity to the Federal Money Laundering Act.
• Creates and reviews Large Cash Transaction Reports enters the reports into Fintrak and files the hard copies.
• Verifies cash deliveries
• Ensure casino cash vault is balanced
• Promotes various casino drives – encore enrollments etc.
• Manages the process to deal with found money, postponed jackpots, unclaimed prizes, and counterfeit currency.
• Performs daily and monthly audit and reconciliation of gaming software system accounts and forwards relevant information to the applicable departments.
• Reconciles daily and monthly chip inventories and completes monthly site chip transfers.
• Verify weekly deposits (Table Games, Slots, Bingo, Food and Beverage)
• Oversees bait money books and liaises with Surveillance.
• Completes daily shift reports and other internal or regulatory reports as necessary.
• Completes voucher investigations.
• Completes year-end audits.
• Completes month-end audits
• Conducts Regional Prize Payouts
• Oversees Self Service Terminal – Lottery
• Update Daily Lottery Signage
• Oversees, and troubleshoots ATM
• Oversees Lottery inventory, and ordering
• Conducts the necessary research to effectively resolve cage disputes.
• Liaise with Game-Sense Advisors as required, and promoting Game-Sense to our guests.
• Liaises with gaming regulators regarding policies and procedures, gaming software systems, and other items.
• Ensures a well-organized and safe workspace and oversees and records Cage equipment cleaning and maintenance. Liaises with equipment provider and regulator as necessary.
• Maintains effective lines of communication with all departments that relate to the Cage.
• Performs Count Team Supervisor duties as required in the absence of the Count Team Supervisor.
• Performs some Count Team Member duties as required in the absence of the Count Team Member
• Performs additional duties as required.

Skills, Knowledge, & Abilities Required:

• Must be 19+
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• Understanding of yourself and others when communicating with team members and Guests
• Previous casino cashier experience
• Ability to maintain calm and perform duties under stressful conditions.
• Exceptional interpersonal and communications skills (verbal and written).
• Demonstrated report writing and incident investigation skills.

Experience, Training, Certification, & Education

• High school diploma or equivalent required, post-secondary education an asset
• The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
• First Aid Level 1 mandatory. First Aid Level 2 an asset but not required
• WHMIS an asset
• Appropriate Response Training to be completed prior to working
• Anti-Money Laundering to be completed prior to working
• Counterfeit Training
• Must have Serving It Right certification prior to working
• Strong communication and public relations skills
• Ability to multi-task and prioritize
• Ability to be adaptable and flexible with work schedule
• Exceptional organizational, problem-solving and conflict resolution capabilities
• Good knowledge of MS Office and Outlook
• Can understand, speak and write English; fluency in other languages an asset
• English only on the gaming floor.
• A commitment to continually increase your knowledge of our products and A willingness to learn, develop and achieve new skills for personal and professional development services in order to offer exceptional experiences to our guests
• Responsible for providing professional and exceptional customer service in accordance with established company standards
  • Be an advocate for Superior Customer Service: Lead-By-Example and demonstrate the “Eye, Hi, See you soon”, and 5 core value model during every interaction (Family, Winning, Industry, Quality, and Honesty).
• Identify opportunities to improve Operational Standards and efficiencies.
• Maintain strict confidentiality
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Working Conditions:

• Busy casino environment with constant loud noise constant wear of earpiece, and radio
• Ability to stand and/or walk for long periods of time, kneel, run, bend and jump
• Ability to handle and transport materials and assets that are over 25lbs.