Casino General Manager Chances Fort St. John

We are looking for a Casino General Manager to join our organization

This role is based out of Chances Fort St. John B.C. 

As the General Manager you will drive operations forward within an organization that allows extensive latitude to make decisions and take action. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the site and maximizing profit margins. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

• Has the bearing and presence to be perceived as a capable and competent professional. They and their people are seen as ambassadors for the organization; from the way they present themselves to the quality of their job and organizational knowledge.
• Has the technical job skills required to maintain organizational and professional standards in their area of work.
• Analyzes financial outcomes on a daily, weekly, monthly, quarterly and annually; working with stakeholders to continuously adjust or formulate tactics to deliver optimal flow rates in both good and bad economic conditions.
• Operates within budgeted parameters; able to bring commentary on the performance of their area(s) on a monthly basis or as required to stakeholders both internally and externally.
• Is present in the business; assessing the performance of their area(s) in real time against standard operating procedures. Understands that they are personally an essential piece in their area(s) quality control system.
• Delivers excellence in everything they or their people produce, present and convey. Does not accept mediocrity or the status quo from their team. Brings creativity, diligence, crispness and precision to their work in the pursuit of continuous improvement.
• Contributions to the organization in terms of higher quality processes, products and outcomes have enhanced the way the organization does business.
• Engages team members to deliver picture perfect results on the gaming floor and public areas, owning the site’s guest service and employee experience by monitoring and addressing the cleanliness and readiness of all public areas and departments as outlined in the Quality Assessment templates.
• Leads the preventative maintenance, health and safety and emergency programs of the site ensuring organizational standards and policies are being adhered to at all times.
• Owns of all marketing, promotional and sales activities for the site, working in conjunction with the Hotel General Manager and Corporate Director of Marketing.
• Liaises with British Columbia Lottery Corporation, and the Gaming Policy and Enforcement Branch.
• Adheres to all policies, procedures, and guidelines of Pomeroy Lodging, British Columbia Lottery Corporation, and the Gaming Policy and Enforcement Branch.
• Reviews and investigates incidents that have occurred at the casino. Analyze Tables/Slots performance and complete recommendations for relocation/movement on the casino floor.
• Ensures all required daily/weekly/monthly tasks around financial balancing, banking and reporting are completed according to organizational standards.

Education & Experience:

• 5 years of experience as a direct senior manager in Table Games, Cage Operations, and/or Slot Operations.
• Extensive understanding of all casino operations
• Intermediate/advanced skill set in using all technologies associated with gaming operations
• Strong working knowledge of gaming, liquor, health and employment related regulations for BC and Alberta
• Ability to hold/be approved for a provincial Gaming License
• Solid skills in slot and table games analysis
• Advanced Excel skills

Working Conditions:

The General Manager may be exposed to long shifts that at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.

Team You Will Lead:

All Department Heads

About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.