Casino Surveillance Operator

Surveillance Operator 

Supporting Chances Casino Fort St John, Chances Terrace and other facilities as operationally required 

Located in Prince George, BC 

$20/Hour or Commensurate with Experience 

Full-Time Opportunity based in Prince George, BC 

Job Description 

As support staff off the gaming floor, you will be the person providing the last line of defense to our casino guests, staff, and the facility, along with its assets. You are reliable, diligent, and have a high level of integrity; you are self-motivated and contribute positively to a team environment; you are meticulous in all areas of your duties and work well with computers; you are confident with your judgment and can convey your findings in writing. We have been looking for you! 

Location 

Prince George is often called the province’s “Northern Capital” of British Columbia. Being geographically located right in the middle of the province, the city serves as the main service corridor to the North Coast Region to the west, the Northeast Region to the north, and the Robson Valley to the East. The regional population is 89,000; median house prices are $474,900. 

Duties and Responsibilities 

• Assist facility staff in maintaining a safe, secure, and enjoyable casino environment. 

• Observe and Report - Monitoring of surveillance cameras. 

• Help resolve customer/ staff complaints while ensuring positive recovery procedures. 

• Maintain the integrity of the games by conducting compliance reviews. 

• Maintain a reporting/ documenting system that is timely and accurate. 

• Escalate to the supervisor any signs of criminal events observed. 

• Assist the department heads in gathering all information needed to assist with any request from our regulators, police, and compliance. 

• Maintain required daily logs, incident reports, and compliance reviews as required. 

• Provide assistance to other operators whenever the need arises. 

• Duties and responsibilities may require the installation of surveillance cameras and access control. 

Skills, Knowledge, & Abilities 

• Maintain the highest level of honesty, integrity, and confidentiality. 

• Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities. 

• Must be self-motivated, able to multi-task, pay great attention to detail and be well organized. 

• Outstanding customer service skills, including demonstrated ability to be friendly, efficient, polite, and patient. 

• Excellent English communication skills, both verbal and written 

• Proficient in Microsoft Word and Excel 

• Ability to focus on a computer screen for a long period of time. 

• Ability to sit or stand for extended periods of time. 

• Ability to work flexible shifts, including evenings and weekends. 

Our Benefits 

• Personal days: 5 per year after 90-days of employment. 

• Growth and development opportunities, both personal and professional. 

• Premium Share 50% Health and Wellness benefits, including Life Insurance, Accidental Death and Dismemberment, Dental, and Medical (for example, Prescription Drugs, Chiropractic, and Massage). Some restrictions may apply. 

• Mental Health resources at no cost to the employee. 

• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings. 

• Pomeroy Stay Travel Program. 

• Refer a Friend Program. 

• Relocation Expense to be negotiated if applicable. 

Experience, Training, Certification, and Education 

• The ability to obtain a Casino Surveillance Operator (CSO) Training Completion Certification (online course/written exam) 

• The ability to successfully obtain a Criminal Record Check and Gaming Worker Registration through the Independent Gambling Control Office (IGCO) 

• 1-2 years of demonstrated security/surveillance experience; gaming experience is an asset 

• Education in the study of law enforcement is an asset 

• CCTV Technician Experience an Asset