Nordic Spa Housekeeping Manager

Kananaskis Nordic Spa  

Nordic Spa Housekeeping Manager  

Reports to: Assistant Spa General Manager  

Achieving Excellence:  

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. As the Nordic Spa Housekeeping Manager, you are responsible for the overall cleanliness, detail, servicing, resources, and care of the entire Nordic spa facility. You will lead the Spa Attendant department to ensure the entire facilities and pool deck are kept to the highest standard while working in partnership with Maintenance Manager to ensure the pool water quality is clean and in accordance with our brand and Provincial Regulatory standards. 

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined. 

View our Experience: https://vimeo.com/user83317660/workforkns 

Key Focuses  

• Leads and supervises the Spa Attendant team to ensure efficient and effective operations. 

• Collaborates with the General Manager and Maintenance Manager to develop and implement strategies and supporting procedures for improving cleanliness and maintenance standards. 

• Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools, and facilities. 

• Maintains a visible presence in daily operations to support quality first impressions for guests. 

• Develops and manages the department budget in coordination with the General Manager and accounting team. 

• Oversees performance reviews, scheduling, payroll, forecasting, and inventory management. 

• Ensures productivity goals are met while seeking cost and labor efficiency. 

• Recruits, trains, and mentors’ staff to meet company standards of quality, service, and productivity. 

• Provides resources, training, direction, coaching, and feedback to team members for their continuous development. 

• Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills. 

• Champions safety protocols and ensure compliance with quality standards. 

• Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed. 

• Collaborates with external vendors to ensure cost efficiency and quality in the sourcing of products. 

• Develops and implements deep cleaning practices to maintain equipment longevity. 

• Leads by example with a hands-on approach to spa cleanliness duties. 

• Fulfills any other duties assigned by KNS Leadership, as necessary. 

Experience/Passions/Education 

• 3-5 years' experience in a progressively senior role leading a housekeeping/cleaning department 

• Preference for those with experience in the hotel, hospitality, or aquatic industry 

• Must have excellent interpersonal and communication skills  

• Recognized team player and a self-starter with strong organizational skills  

• Ability to train, coach, and develop associates in an entrepreneurial and progressive environment  

• Proficient in Windows, PMS, and MS Office applications 

Working Conditions: 

This position will require various shifts including early mornings, evenings, weekends, and holidays.  This position is set in a fast-paced environment, with high levels of interaction with employees, guests, and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperatures ranging from –22f to +86f.  

Physical Demands: 

The employee is regularly required to be on their feet, reaching with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, and policy adherence.  

Team You Will Lead: Spa Attendant           

Last Revision:  February 2025