Regional Director of Operations

We are looking for a Regional Director of Operations to join our growing organization. This role is based at the Pomeroy Hotel in Fort St John, British Columbia and offers an excellent compensation package with relocation, incentives, benefits and perks.

As Regional Director of Operations, you are accountable for achieving KPIs associated with People, Quality and Results for each hotel in your region. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest experience and employee engagement. And most importantly, work toward creating synergies amongst all the hotels with respect to recruitment, retention, professional development and succession planning.

Skills/Abilities Include:

• Communicates a clear vision to employees so that every member of the regional team understands each hotel's market positioning.
• Develops a KPI communication plan so that every regional employee knows what success looks like and understands their role in delivering winning results.
• Collaborates with key stakeholders in developing annual business plans and budgets for each hotel; executes agreed strategic plan and tactics.
• Works closely with Asset Manager and Corporate Director of Facilities to create, update and execute a 5-year capital plan for each hotel in the region.
• Leads recruitment for the region with an eye toward keeping the talent funnel primed in support of succession planning.
• Ownership of all sales activities for the hotel, working in conjunction with the Corporate Revenue Team to set OTA and yield strategies for the hotel. 
• Analyses monthly financial results and guest feedback to create action plans for hotels within the region to improve outcomes that are falling short.
• Works with all departmental leaders to develop People Plans for each hotel based on Employee Feedback received through the twice-annual Pomeroy Pulse Engagement Survey.
• Understands that leaders get what they inspect: scheduled and disciplined approach to walking the properties with stakeholders to identify guest experience detractors.
• Leads the preventative maintenance, health and safety and emergency programs for the region, ensuring organizational standards and policies are being adhered to at all times.
• Respectfully challenges the status quo, displaying creativity, innovation and progressive thinking in seizing opportunities to improve the business.                                                                                                                                                         
• Easily adapts to new processes, perspectives and changes in business processes and practices; even when generated by others.                                                                                                                   
• Effective in resolving interpersonal conflict, displays an ability to stay focused on the situation until resolved while negotiating effective solutions.                                                                                 
• High standard of personal conduct: honest, trustworthy, accountable for their actions and delivers on their promises.
• Builds strong positive relationships that create success for those around them and themselves; leverages relationships to mobilize resources to respond to opportunities.                                                
• Has a positive attitude, is inspiring and inclusive; collaborates and communicates respectfully and exemplifies a selfless team approach to finding solutions.                                                                                       
• Thinks strategically, understands and pursues opportunities that support broader strategies; applies sound judgement in analysis and critical thinking.                                                                                                                                       
• Committed to learning and growth; seeks personal development opportunities and excels at rapidly developing new skills necessary to win.                                                                                                                                                      
• Actively solicits feedback, responds openly without defensiveness, learns from feedback and changes behaviour as required.                                                                                                                                                           
• Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality.                                                                                                                                                         
• Personal communication, interactions, and behaviours support all five of the organization's core values.                                                                                                                                                                                                                                                                                                                                     

Education & Experience required to be successful

• Post-secondary degree/diploma or equivalent combination of experience and education
• Minimum five years of full-service hotel General Manager experience
• Strong working knowledge of employment-related regulations for BC
• Excellent eye for quality, cleanliness and detail
• Presentation skills to both internal and external audiences
• Effective working skills with Excel, Word, and PowerPoint

Working Conditions

Due to the 24-hour operation of the business, this position may be exposed to long shifts that, at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position will spend a lot of time on their feet, multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.

Team You Will Lead:

General Managers & Department Heads

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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