We are looking for a Chief Engineer to join our team!
If you are a person who likes working with your hands, enjoys problem-solving, and values a job that keeps you thinking and moving, this is the perfect job for you!
Job Description
As the Chief Engineer, you have the authority to oversee the maintenance, repair, and operation of all mechanical, electrical, and plumbing systems within the property. You will play a critical role in ensuring the safety, functionality, and efficiency of the infrastructure, while also managing a team of maintenance personnel. This position requires a strong technical background, excellent leadership skills, and the ability to collaborate effectively with various departments to maintain high standards of service and guest satisfaction. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Key Focuses
Maintenance Management

Develops and implements preventive maintenance programs for all mechanical, electrical, and plumbing systems, including HVAC, elevators, kitchen equipment, and guestroom amenities.
Conducts regular inspections of equipment and facilities to identify issues and ensures compliance with safety regulations and industry standards.
Coordinates repairs, upgrades, and replacements as needed to minimize downtime and maximize operational efficiency.
Maintains accurate records of maintenance activities, equipment inventory, and service contracts.
Team Leadership

Recruits, trains, and manages the Maintenance Team.
Provides guidance, coaching, and performance feedback to ensure high levels of productivity, professionalism, and job satisfaction.
Budget Management

Develops and manages the departmental budget, including forecasting expenses, monitoring costs, and optimizing resource allocation.
Provides commentary on the performance of their area(s) daily, weekly, monthly, quarterly, and annually.
Identifies cost-saving opportunities and implements strategies to improve operational efficiency without compromising quality or safety.
Project Management

Oversees capital improvement projects, renovations, and equipment installations from planning through completion.
Coordinates with external vendors, contractors, and consultants to ensure projects are completed on time, within budget, and according to specifications.
Evaluates new technologies and solutions to enhance the property's infrastructure and guest experience.
Safety and Compliance

Ensures compliance with all applicable codes, regulations, and industry standards related to building maintenance, fire safety, and environmental health.
Implements safety training programs and emergency response procedures to protect guests, employees, and property assets.
Responds to emergency maintenance requests promptly and conducts regular safety inspections and audits to identify hazards and mitigate risks.
Our Ideal Candidate

Communicates, interacts, behaves, and empowers their team in supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.
Builds a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family.
Experience/Passions/Education

Bachelor’s degree in engineering, Facilities Management, or related field (preferred).
Minimum of 5 years of experience in engineering or maintenance management, preferably in a hospitality or hotel environment.
Strong technical knowledge of mechanical, electrical, and plumbing systems, including HVAC, refrigeration, and kitchen equipment.
Proven ability to prioritize tasks, solve problems, and make sound decisions under pressure.
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. The Chief Engineer is expected to be on call for emergencies and must be able to respond to emergencies when not on site.  This position is set in a fast-paced environment that requires continuous physical movement and the ability to manage multiple sequences and demands.  This position will require periods of independent work, the ability to lift to 75 lbs., and exposure to hot and cold temperatures.
About Westin
At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not reactively. We offer our guests countless opportunities to maintain their well being while restoring a sense of control so that they leave feeling better than when they arrived. We are looking for enthusiastic candidates who are willing to be a part of the most preeminent wellness brand in hospitality, empowering guests to enhance their well being when they need it most.

Security Supervisor
$23.00 - $26.00/hr or Commensurate with Experience
Full-Time Opportunity

Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program

Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program



Summary
Join the Fort St. John (FSJ) Chances Casino Team.  FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000.  It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture.  The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will guide the security team under the security manager's direction, ensuring the security of casino assets, casino facilities, employees, and guests.  In compliance with local, provincial, and federal laws, security supervisors ensure all members of the Security Team maintain good relations with patrons diplomatically and professionally.
Duties and Responsibilities:

Provide exceptional guest service following Chances Casino Fort St John, British Columbia Lottery Corporation (BCLC), and regulatory, Gaming Policy Enforcement Branch (GPEB) policies and procedures
Provide physical security, crowd control and control of incidents in and around the business
Lead a Team to achieve excellent customer service
Supervise and manage the teams’ performance in security activities
Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:

Organizational and time management skills
Reasoning abilities; analytical and critical thinker
Experience, Training, Certification and Education:

Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
First Aid Level 1. Level two is an asset but not required
1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
Education in the study of law enforcement is an asset
 

We are looking for a General Manager to join our growing organization.
This role is based at the Pomeroy Inn & Suites in Olds, Alberta and features and offers an excellent compensation and benefits package.
Achieving Excellence 
As a senior leader, you will drive operations forward within an organization that allows extensive latitude in making decisions and taking action. This position is responsible for operational excellence, financial results, guest experience, facility maintenance, recruitment and employee engagement. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the hotel and maximizing profit margins for all stakeholders.

Scope of Responsibility 

Engages team members to deliver picture-perfect results in guest rooms and public guest areas, owning the hotel's guest service and employee experience by monitoring and addressing the cleanliness and readiness of all areas and departments.
Responsible for leading all recruitment in the hotel, able to make staffing changes hiring the right people to fill the right positions, and ensuring Organizational orientation, training and hiring practices are executed properly.
Fully accountable for the revenue and sales performance in all areas from rooms, group business, catering and banquets and food and beverage outlets.
Ownership of all sales activities for the hotel, working in conjunction with the Corporate Revenue Team to set OTA and yield strategies for the hotel.
Analyzes monthly financial results and guest feedback to create action plans for departments within the hotel to improve outcomes that are falling short of expectations and to enhance results that exceed expectations, striving for continuous improvement in all aspects of the business.
Decision-making skills are advanced. Identifies problems, gathers information, develops and selects the best alternative, implements, and measures.
measures and evaluates. Problems are fixed once before their leader is even aware.
Adhere to all brand standards and achieve favourable Quality Assurance and Survey scores to ensure brand requirements are exceeded.
Inspect guest rooms and public areas weekly with the Housekeeping Manager and Maintenance Manager
Leads the preventative maintenance, health and safety and emergency programs of the hotel, ensuring organizational standards and policies are
being adhered to at all times.
Connects meaningfully with their people; understands that their people are their customers, and does not fail to keep promises.
Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality.
Personal communication, interactions and behaviours support all five of the organization's core values.
Education & Experience required to be successful

Minimum of 2 years experience in Hotel Management
Minimum 5 years of experience leading people
Post-secondary education or Tourism related degree
Deep understanding and comfort with budgets and financial statements 
Working Conditions
Due to the 24-hour operation of the Hotel, the General Manager may be exposed to long shifts that, at times, include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence. 
Team You Will Lead
Oversight of all departments: Guest Service Manager, Housekeeping Manager, Maintenance, Banquets, Food & Beverage   
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Security Manager
$55,000 - $65,000 / Year
Full-Time Opportunity
 
Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
Summary
Join the Fort St. John (FSJ) Chances Casino Team.  FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000.  It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture.  The average age of residents is 8.8 years younger than the average population.  The median housing price is $419,000—the average commute time to work is ten minutes.
In this role, the Security Manager will be responsible for the overall operations of the Security department and assist in the Surveillance department when necessary.  The primary focus is to provide leadership and mentoring support to the departments’ supervisors while maintaining the highest gaming integrity standards in the industry.  They will foster great relationships with other departments and business entities.  It consists of 150 slot machines, including e-tables, 6 Table Games, and 2 Poker Tables, and it desires to grow. You will also assist the team in a large-scale Food & Beverage operation, including 5 banquet rooms and a full-service restaurant.  Managing a property with a 2400-person seating capacity will be no small feat.  
Duties & Responsibilities:

Support the security team to ensure an exemplary guest experience
Ensures the physical and safety aspects of the facility
Cultivate and maintain a strong working relationship with BCLC, GPEB and local enforcement authorities
Staying abreast of changes to the Standard Operating Procedures (SOPs) and facilitating the flow of information between departments
Maintain and develop internal policies and procedures in compliance with SOPs
Assist the General Manager with on-site compliance
Skills, Qualities, & Abilities Required:                                                                                                                

A Leader with strong communication and critical thinking skills
Flexible with a desire to solve problems
Minimum three years of management experience in a related security field
Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
Strong ability to follow policies, procedures and practices
Must enjoy entertaining and communicating with the public
Experience, Training, Certification, & Education:

Strong written and verbal communication skills
Proficient with MS Office
Outstanding customer service & interpersonal skills
To obtain a Gaming Policy Enforcement Branch (GPEB) license
Previous gaming experience using casino surveillance equipment will be a strong asset
Minimum of level 1 first aid

We are looking for a Maintenance Attendant to join our team!
If you are a person who likes working with your hands, enjoys problem-solving, and values a job that keeps you thinking and moving, this is the perfect job for you!
Job Description
As the Maintenance Attendant, you have the authority to exceed guest expectations by creating “picture-perfect” guest experiences throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel.  From facilitating the day-to-day maintenance of the property to collaborating with Corporate Office on major repairs, the guest’s first impression of our property is a powerful and lasting one.
Key Focuses

Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Maintains product knowledge of all room types, hotel layout, hotel amenities, and emergency exits.
Understands various system requirements, such as mechanical, electrical, fixtures, and equipment.
Prevents minor maintenance issues from becoming major issues by investigating all maintenance requests.
Documents and maintains detailed records on all physical equipment, life safety systems, and items requiring regular inspection.
Maintains guest rooms, public guest space, and onsite amenities, including pool/hot tub and back-of-house areas, by performing various tasks related to a variety of trades, to ensure an attractive and well-maintained hotel.
Experience/Passions/Education


Requires a basic understanding of HVAC, electrical, plumbing, and carpentry concepts.
Previous certification or hotel maintenance is an asset.
Ability to compute and manipulate mathematical calculations.
Working Conditions

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands.  This position will require periods of independent work and the ability to lift up to 75 lbs.
#P

We are looking for a Server to join our team!
If you are a person who has a knack for multitasking and enjoys a fast-paced, exciting work environment, this is the perfect job for you! 
Job Description
As a Server, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is crucial because you are pivotal in the guest’s impression of quality service throughout our hotel. From providing efficient and friendly service to setting the stage for a personable dining experience, you will maximize food & beverage revenue while creating a lasting impression on our guests.
Key Focuses

Ensures the restaurant, public areas, server stations, and storage areas are “picture perfect” for optimal first impressions.
Welcomes guests entering the restaurant in a prompt and courteous manner.
Develops excellent product knowledge about the menu and feature items and can answer any inquiry.
Maintains accuracy and attention to detail when taking guest orders and entering information into the POS system.
Prepares itemized cheques and collects payments from tables.
Adheres to all regulations governing the service of food and alcohol.
Experience/Passions/Education

Previous experience as a server or in a food & beverage position is an asset.
Tech savvy.
ProServe certification is an asset but not required.
Working Conditions
This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines.  This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.

We are looking for a Maintenance Manager to join our team!
If you are a person who likes working with your hands, enjoys problem-solving, and values a job that keeps you thinking and moving, this is the perfect job for you!
Job Description
As the Maintenance Manager, you have the authority to exceed guest expectations through the mentorship of your people; by creating “picture-perfect” guest experiences throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel.  From facilitating the day-to-day maintenance of the property to collaborating with Corporate Office on major repairs, the guest’s first impression of our property is a powerful and lasting one.
Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Key Focuses

Mentors team to create “picture-perfect” guest experiences to ensure optimal first impressions.
Prevents minor maintenance issues from becoming major issues by investigating all maintenance requests.
Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
Executes assigned deliverables in a manner that requires little or no follow-up; both in terms of timeliness, scope, and quality.
Supports recruitments; maintains a work environment and processes that attracts and retains quality employees.
Experience/Passions/Education


Requires advanced understanding of HVAC, electrical, plumbing, and carpentry concepts.
Previous certification or hotel maintenance is an asset.
Ability to compute and manipulate mathematical calculations.
Experience in a leadership role is an asset.
Working Conditions

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands.  This position will require periods of independent work and the ability to lift up to 75 lbs.
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

We are looking for a Housekeeping Attendant to join our team!
If you are a person who likes keeping things neat and tidy, enjoys putting things in the right place, and values getting daily exercise, this is the perfect job for you!
Job Description
As a Housekeeping Attendant, you have the authority to exceed guest expectations by creating the “picture-perfect” guest experience throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one. 
Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Key Focuses

Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints. 
Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
Prepares for shift with a well-stocked cart, including approved cleaning and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
Respects guest property and privacy; adheres to lost and found procedures on all items found in guest rooms and public areas.
Understands and practices all emergency procedures for the hotel. 
Experience/Passions/Education


Previous experience in housekeeping or in a hotel is an asset.
Proficient in English.
Attention to detail and pride in a job done well.
Working Conditions

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands.  This position will require periods of independent work and the ability to lift up to 30 lbs.
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! 
Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests.  Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.
Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Key Focuses

Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
Answers phones and welcomes guests in a prompt and courteous manner.
Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
Efficiently books guest reservations requested by phone, in person, or online.
Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
Experience/Passions/Education


Previous experience in front desk or in a hotel is an asset.
Proficient in English.
Tech-savvy.
Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

We are looking for a Front Desk Supervisor to join our team!
If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!
Job Description
As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Key Focuses

Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.
Experience/Passions/Education


Previous experience in front desk or in a hotel is an asset.
Previous experience in a leadership position is an asset. 
Proficient in English.
Tech-savvy.
Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

We are looking for a Banquet Server to join our team!
If you are a person who has a knack for multitasking and enjoys a fast-paced, exciting work environment, this is the perfect job for you! 
Job Description
As a Banquet Server, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is crucial because you are pivotal in the guest’s impression of quality service throughout our hotel. From setting up and executing events to the breakdown of the room so that events can happen again the next day – or even the next hour, you are an essential member of the Food & Beverage Team.
Availability required Late evening 4pm-5am, 8hrs shift in availbility, OT required as per need.
Houlry pay plus grats
Key Focuses

Ensures the banquet spaces, lobby, public areas, and storage areas are “picture perfect” for optimal first impressions.
Prepares and sets up banquet spaces according to specified plans, including table arrangements, decorations, table linens, table settings, etc.
Serves food and beverages to guests promptly, courteously, and professionally.
Assists in the assembly and breakdown of all banquet displays and decorations.
Clears tables and cleans banquet areas after events, ensuring spaces are ready for future use.
Adheres to all regulations governing the service of food and alcohol.
Experience/Passions/Education

Previous experience as a server or in a food & beverage position is an asset.
Tech savvy.
ProServe certification is an asset but not required.
Working Conditions
This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines.  This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.
About Westin
At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not reactively. We offer our guests countless opportunities to maintain their well being while restoring a sense of control so that they leave feeling better than when they arrived. We are looking for enthusiastic candidates who are willing to be a part of the most preeminent wellness brand in hospitality, empowering guests to enhance their well being when they need it most.