Night Audit/Guest Service Agent


Pomeroy Kananaskis Mountain Lodge [KAN]
Kananaskis Village, Alberta
15 Locations
Posted On: January 12, 2022
Employment Type: Full Time - Hourly

We are looking for a dual Night Auditor/Guest Service Agent

Rate of Pay:  Starting at $18/hour

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Amazing Perks:

  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
  • Food and Beverage discounts at ALL 5 of our dining outlets
  • Onsite newly-renovated staff accommodations (starting from $9.25/day) which include a residence convenience store and employee gym
  • One meal per day in our brand new employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
  • Shuttle access to Calgary and Canmore
  • Personal days: 5 per year 
  • Growth and development opportunities, both personal and professional
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role 

As a Night Auditor and Guest Service Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. During Night Audit shifts, your role responsibilities are to ensure the proper balancing and control of hotel revenue, the accuracy of generated daily reports, processing systems backup, and responsible for guest and employee safety and security.  You will have knowledge of all Front Office responsibilities in order to also support the Guest Service Agent (GSA) position. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. 

You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department, and using strong and effective communication with all other hotel departments.  

In order to be considered for this role, you are computer literate, have a strong eye for detail, and be experienced with Microsoft Excel and Outlook.  You must be self-directed, and have previous cash handling experience.  A hospitality degree or diploma is an asset, along with hospitality industry experience.

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

 

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