Nordic Spa Concierge

Pomeroy Kananaskis Mountain Lodge [KAN]
Kananaskis Village, Alberta
7 Locations

Employment Type: Full Time - Hourly

Nordic Spa Concierge


Rate of Pay: Starting at $18.00/hour

Experience the Kananaskis Mountain Lodge here:

Amazing Perks:

  • Food and Beverage discounts at ALL 5 of our dining outlets
  • Onsite newly-renovated staff accommodations (starting from $9.25/day) which include a residence convenience store and employee gym
  • One meal per day in our brand new employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
  • Shuttle access to Calgary and Canmore
  • Personal days: 4 per year after 6 months of continued full-time employment
  • Growth and development opportunities, both personal and professional
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

The Role:

The Spa Concierge is the face of the Kananaskis Nordic Spa and creates a lasting first impression.  The Concierge is responsible for providing friendly, warm service while thriving in a team atmosphere, dedicated to providing exceptional guest service with the ability to stay organized and keep calm under pressure.

Responsibilities include but are not limited to the following:

  • Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
  • Strictly enforce the privacy and confidentiality of all guest information
  • Processing of various method of payments accurately
  • Complete reservations, check-in, and check-out procedures accurately and with service excellence
  • Reiterate home care recommendations and close retail sales
  • Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
  • Demonstrate pride in work by creating positive energy, team work, excitement and fun
  • Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
  • Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
  • Acknowledge all guests, anticipate their needs and respond promptly
  • Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
  • Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
  • Have complete understanding of and adhere to all company policies, procedures and standards
  • Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
  • Other duties as assigned

Our Ideal Candidate: 

  • Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
  • Must be highly self-motivated and able to work with minimal supervision
  • Posses passion and natural inclination for Guest Service and Health and Wellness
  • Must have excellent communication skills both written and verbal
  • Must possess professional presentation
  • Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team
  • Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
  • Must have excellent time management skills
  • Computer literacy and previous reservation software and POS experience preferred
  • Ability to accurately handle cash and various methods of payment
  • First Aid certificate (including CPR) preferred
  • Ability to focus on attention to detail, remaining professional and courteous at all times

Working Conditions:

Include but are not limited to:

  • Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
  • Frequent standing and walking throughout shift
  • Frequent bending, kneeling, pushing, pulling
  • Frequent ascending or descending, stairs and ramps
  • Frequent lifting and occasionally required to lift up to 25 lbs.
  • Working outdoors in variety of Mountain weather conditions, with average temperature ranges of -30c to +30c
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