Housekeeping Manager

We are looking for Leadership Talent to join our team to lead our Housekeeping and Clean Team at the Best Western Plus Kelowna. We offer top-of-market pay, excellent benefits and paid personal days. 

Job Summary: As a Housekeeping Manager you are authorized to exceed guest expectations by leading your people to create “picture perfect” guest experiences throughout the hotel each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one.

Some of the Housekeeping Manager's duties are:

• Personally guiding each new hire through orientation and delivering the technical training required to be successful; supporting the training process with daily feedback, one-on-one coaching and performance reviews.
• Prevent minor maintenance issues from becoming major issues reporting deficiencies and preparing maintenance work orders. Consistently following up on all work orders with maintenance to ensure rooms are fully operational.
• Problem Solving is a daily occurrence in housekeeping; in your leadership position you must have the experience, confidence and interpersonal skills to take quick action to resolve guest complaints. You will be required to assist the mentoring of your team by growing their skills and empowering them to deliver solutions on their own.
• Meeting with your team daily, weekly and monthly; keeping your people informed of property and corporate communication, progress against goals, changes to procedures and best practices.
• Guarding our guests and your own personal safety and security is paramount; you must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.

Pomeroy Perks:

• Paid job training
• Personal days: 4 per year after 6 months of continued full-time employment8ikm 
• Growth and development opportunities, both personal and professional
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Pomeroy Travel Program

Skills/Experience/Education:

• Minimum 6 months of hands experience in a housekeeping position
• Previous experience in a Supervisory or Management role
• Excellent listening, communication and multi-tasking skills required
• Possess a strong leadership attitude
• Proficient in English
• Attention to detail and pride in a quality job done well

Working Conditions: The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:

• Require long periods of standing and bending
• Continuous physical movement during work hours
• Lifting up to but not limited to 30lbs
• Periods of working alone

Come grow your career with us!