SWEP (Student Work Experience Program): Guest Service Agents


Pomeroy Kananaskis Mountain Lodge [KAN]
Kananaskis Village, Alberta

Posted On: November 25, 2019
Last Day to Apply: December 27, 2019
Employment Type: Full Time - Hourly

SWEP (Student Work Experience Program):  Guest Service Agents

For the Summer of 2020, start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

We are looking for Guest Service Agents

Working in our Front Desk Division, you will enjoy being part of a team that creates an atmosphere of exceeding guest expectations by using your superior guest service skills combined with your communication and organization abilities to provide a high degree of professionalism and efficiency for all guests and visitors at the resort. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest.  This includes promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests, and exceeding their expectations, whether by wowing them, or when in service recovery. 

In order to be considered for this role, you have experience with Microsoft Excel and Outlook, and are able to work well under pressure in a fast-paced environment.  Previous hotel front office experience preferred.  

Rate of Pay:  $16.50 - $18/hour

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Amazing Perks:

  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
  • Food and Beverage discounts at ALL 5 of our dining outlets
  • Onsite newly-renovated staff accommodations (starting from $8.25/day) which include a residence convenience store and employee gym
  • One meal per day in our brand new employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
  • Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
  • Personal days: 4 per year after 6 months of continued full-time employment
  • Growth and development opportunities, both personal and professional
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
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