General Manager

We are looking for a Hotel General Manager to join our growing organization. 

This role is based out of the Pomeroy Hotel in Fort McMurray and offers and offers an excellent compensation and benefits package.

As the General Manager, you will drive the operations forward within an organization that allows extensive latitude to make decisions and take action. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the hotel and maximizing profit margins for all stakeholders. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Skills/Abilities Include:

• Is perceived to be an expert in their field. Through their people, and work processes, their area can be counted on to deliver accurate and timely work; with a view to evolve the quality of information and its flow/reach.
• Analyzes financial outcomes on a daily, weekly, monthly, quarterly and annually; working with stakeholders to continuously adjust or formulate tactics to deliver optimal flow rates in both good and bad economic conditions.
• Area(s) of work within budgeted parameters; providing commentary on the performance of their area(s) on a monthly basis; both through formal written commentaries or as required by external stakeholders.
• Is present in the business; assessing the performance of their area(s) in real-time against standard operating procedures. Understands that they are personally an essential piece in their area(s) quality control system.
• Delivers excellence in everything they (or their people) produce, present and convey. Does not accept mediocrity or the status quo from their area. Is creative and diligent in the pursuit of continuous improvement.
• Responsible for leading all recruitment in the hotel, able to make staffing changes hiring the right people to fill the right positions, ensuring organizational orientation and hiring practices are executed properly. 
• Perceived as a person that leads by example; a role the sleeves up individual that is able to get their team's commitment. Is a community champion; networking and building rapport with key community players leaving no stone unturned when it comes to prospecting new business.
• Analyses monthly financial results and guest feedback to create action plans to improve results that are falling short of expectations and to enhance results that are exceeding expectations; striving for continuous improvement in all aspects of the business.

Education & Experience Required to be Successful

• Post-secondary degree/diploma or equivalent combination of experience and education
• Minimum of 2 years of hotel General Manager experience
• Strong leadership and emotional intelligence skills essential
• Post-secondary education or Tourism related degree considered an asset
• Strong working knowledge of employment related regulations for Alberta
• Effective working skills with Excel, Word, and PowerPoint, etc.

Working Conditions

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.

Team You Will Lead

All Department Heads

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.