Spa Concierge
The Spa Concierge is the face of the Kananaskis Nordic Spa and creates a lasting first impression. Providing
friendly, warm service while thriving in a team atmosphere. Dedication to providing exceptional guest service
with the ability to stay organized and keep calm under pressure.
Why Kananaskis Nordic Spa?
• Onsite staff accommodations, which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Shuttle access to Calgary, Banff, and Big 3 Ski Resorts
• Health and Wellness benefits, including; Life Insurance, Accidental death and dismemberment, Dental,
Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)
Summary of Responsibilities
Responsibilities include but are not limited to the following;
• Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of
facility, treatment and retail offerings
• Strictly enforce the privacy and confidentiality of all guest information
• Processing of various method of payments accurately
• Complete reservations, check-in, and check-out procedures accurately and with service excellence
• Reiterate home care recommendations and close retail sales
• Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
• Demonstrate pride in work by creating positive energy, team work, excitement and fun
• Meet the demands of a fast-paced environment through personal empowerment, using good judgment
and the ability to multi-task
• Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to
detail
• Acknowledge all guests, anticipate their needs and respond promptly
• Effectively handle guest comments and feedback both in person and in writing, with an ability to identify
and resolve any concerns
• Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient
management of operations
• Have complete understanding of and adhere to all company policies, procedures and standards
• Follow all health and safety policies and ensure the safety of guests and colleagues and identify and
report safety concerns and hazards immediately
• Other duties as assigned
Our Ideal Candidate:
• Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
• Must be highly self-motivated and able to work with minimal supervision
• Posses passion and natural inclination for Guest Service and Health and Wellness
• Must have excellent communication skills both written and verbal
• Must possess professional presentation
• Must have strong interpersonal and problem-solving skills with ability to work independently as well as
cohesively as part of the team
• Must be highly organized and able to work well under pressure in a fast-paced environment and able to
complete many diverse tasks concurrently
• Must have excellent time management skills
• Computer literacy and previous reservation software and POS experience preferred
• Ability to accurately handle cash and various methods of payment
• First Aid certificate (including CPR) preferred
• Ability to focus on attention to detail, remaining professional and courteous at all times
Working Conditions:
Include but are not limited to;
• Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
• Frequent standing and walking throughout shift
• Frequent bending, kneeling, pushing, pulling
• Frequent ascending or descending, stairs and ramps
• Frequent lifting and occasionally required to lift up to 25 lbs.
• Working outdoors in variety of Mountain weather conditions, with average temperature ranges of -30c
to +30c
Visa Requirements:
All applicants must be legally entitled to work in Canada.