Guest Service Agent

Come Work with Us and Live the Adventure

Guest Service Agent

Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Located in the heart of the Canadian Rockies, the Delta Lodge at Kananaskis is a world-class mountain resort property featuring 408 guest rooms, four unique Food & Beverage concepts, conference facilities, spa and wellness centre and staff accommodations.  All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff.  You’ll find no other place quite like Kananaskis to live, to work, and to experience.

We are looking for Guest Service Agents

As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests, and exceeding their expectations, whether by wowing them, or when in service recovery.  A successful GSA is a high energy team player who is guest focused.  You must be able to work well in a team environment and be self-directed.  Last minute changes happen regularly, so you must be able to adjust your plans on the spot to handle what is happening in the moment. You must be comfortable speaking to guests and assisting with solving problems with creative solutions. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Skills, Experience, and Education

• Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple functions
• Previously demonstrated commitment to exceeding guests' expectations at all times
• Previous experience working within a front office environment
• Must be computer literate, with experience in Windows XP, Internet, Excel Spreadsheets and Outlook
• E-Merit certification strongly preferred
• Professional in presentation and demeanor
• Self-motivated, excellent organizational skills and the proven ability to work well under pressure
• Must demonstrate a high level of attention to detail
• Must be Health & Safety conscious
• Must enjoy working in a team environment

Why the Delta Lodge at Kananaskis

We are for the Hospitalians; those with an authentic passion to serve guests, who delight in delivering memorable experiences and seek to engage and build meaningful relationships. We are for the adventure enthusiast; those who want to explore nature’s beauty from their front door, who are ready to gear up for an adventure exploring the back country in the serenity of the Rockies.  We are a young organization founded on our 5 core values: Family, Quality, Winning, Industry, and Honesty.  These values describe how we interact with each other, our guests, and our communities.  Our culture, built upon our strong values and a commitment to people, quality and results, is the reason for our success.  When you love where you work, and you love the people you work with, life is good.  That’s life in Kananaskis.  The first thing you’ll notice is this isn’t just a job, and these aren’t just your coworkers, these people are your family.

Each and every Delta Lodge at Kananaskis employee is entitled to all of these amazing job perks:

• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
• Shuttle access to Calgary, Banff, and Big 3 Ski Resorts
• Health and Wellness benefits, including; Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions apply)
• Food and Beverage discounts at ALL 5 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym
• Free use of all our resort recreation facilities including the Summit Spa and Fitness Centre
• Marriott Destinations membership providing you discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• One meal per day in our employee cafeteria (taxable benefit)

Moreover, this world-class resort is in the midst of a $30 Million revitalization, leaving no stone unturned.  The 408 guest rooms, the 36,000 sf of conference and event space facilities and the Food & Beverage offerings are all being completely renovated.  Once complete, we will offer five unique food & beverage concepts, a new two-story lobby, and unique to Alberta, a Nordic Spa.  The renovation and repositioning will take this jewel of a mountain escape and make it shine like new.  Life in Kananaskis is unlike anywhere else in the world.  If you were born with the spirit of adventure, if you love being in the wilderness, if you thrive off of adrenaline, then Kananaskis Country is for you.

Visit us to learn more information and apply at www.livetheadventure.ab.ca