Yora Housekeeping Supervisor

Housekeeping Supervisor

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Reports to the Housekeeping Manager

The Opportunity

At Yora Nordic Spa Kananaskis, wellbeing begins the moment guests arrive. Before they experience the thermal circuit, reconnect with nature, or simply slow down, they experience the spaces your team has prepared.

As the Housekeeping Supervisor, you will lead the day-to-day housekeeping operations, support and coach team members, and ensure exceptional cleanliness and presentation standards are maintained throughout the spa.

Working alongside the Housekeeping Manager, you will help create beautiful, calm, and restorative spaces where guests feel comfortable, cared for, and able to disconnect from everyday life.

What You’ll Do

Create an Exceptional Guest Experience

• Ensure all guest-facing and back-of-house spaces consistently reflect the premium standards of Yora Nordic Spa Kananaskis.
• Inspect change rooms, washrooms, relaxation spaces, thermal facilities, treatment support areas, Bistro spaces, and public areas throughout each shift.
• Respond promptly to cleanliness concerns and guest service recovery opportunities.
• Identify opportunities to improve cleanliness, presentation, organization, and guest comfort.
• Collaborate with other departments to support a seamless guest experience.

Coordinate Housekeeping Operations

• Coordinate daily housekeeping assignments, priorities, and cleaning schedules.
• Conduct regular quality inspections and ensure cleanliness standards are consistently maintained.
• Monitor linen, guest amenities, cleaning supplies, chemicals, and housekeeping equipment.
• Partner with Maintenance to address deficiencies affecting cleanliness or presentation.
• Ensure scheduled cleaning and deep-cleaning programs are completed.

Coach and Support the Team

• Provide day-to-day direction and hands-on support to Housekeeping team members.
• Coach and develop employees through regular feedback, training, and recognition.
• Assist with onboarding and training new team members.
• Promote a positive team environment focused on accountability, teamwork, and continuous improvement.
• Reinforce Yora Nordic Spa Kananaskis standards and guest experience expectations.

Support Business Performance

• Support efficient labour deployment and daily housekeeping productivity.
• Monitor housekeeping supplies, linen inventories, and chemical usage to minimize waste.
• Identify opportunities to improve operational efficiency without compromising quality.
• Use guest feedback, inspection results, and operational observations to support continuous improvement.
• Contribute to departmental quality and financial objectives.

What You Bring

• 2–4 years of housekeeping experience in hospitality, wellness, luxury hotel, or premium guest service environments.
• Previous leadership or supervisory experience is preferred.
• Strong knowledge of cleaning procedures, sanitation standards, and facility presentation.
• Excellent attention to detail and a commitment to maintaining high-quality environments.
• Strong organizational, communication, coaching, and problem-solving skills.
• Ability to prioritize tasks and support a team in a fast-paced environment.
• Commitment to teamwork, continuous improvement, and exceptional guest experiences.

What We Offer

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training.
• Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
• Food and Beverage discounts and Exclusive Yora retail discounts.
• Learning, growth and development opportunities within a growing wellness brand.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active and visible presence throughout indoor and outdoor spa areas.

The position involves extended periods of standing and walking, bending, reaching, kneeling, climbing stairs, and moving housekeeping equipment and supplies. Working conditions may include exposure to cleaning chemicals, humidity, steam, moisture, changing temperatures, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your leadership inspires quality. Your attention to detail creates comfort. Your commitment to cleanliness ensures a seamless guest experience.

Bring your skills to Yora Nordic Spa Kananaskis and help create a calm, restorative environment where guests can slow down, reconnect, and feel well