Yora Front Desk Supervisor

Front Desk Supervisor

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Before guests experience the thermal circuit, reconnect with nature, or simply slow down, they experience the welcome your team creates.

As the Front Desk Supervisor, you will lead the day-to-day Front Desk operations, support and coach the Concierge team, and ensure every guest interaction reflects the warmth, professionalism, and hospitality that define Yora Nordic Spa Kananaskis.

Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

• Lead the Front Desk team in delivering warm, genuine, and memorable guest experiences.
• Ensure guest arrivals, check-ins, departures, and interactions are welcoming, efficient, and seamless.
• Resolve guest concerns professionally, confidently, and with empathy.
• Monitor guest flow and proactively address wait times or challenges that impact the guest experience.
• Collaborate with other departments to deliver a seamless guest journey.

Coordinate Front Desk Operations

• Coordinate daily Front Desk activities, shift priorities, and operational requirements.
• Ensure reservations, check-ins, payments, locker assignments, and guest communications are completed accurately.
• Maintain exceptional cleanliness, organization, and presentation of Front Desk and arrival areas.
• Monitor guest flow, staffing requirements, and service levels throughout each shift.
• Support opening, closing, cash handling, and daily reconciliation procedures.
• Ensure Front Desk operating procedures and service standards are consistently followed.

Coach and Support the Team

• Provide day-to-day leadership, direction, and support to Concierge team members during assigned shifts.
• Coach employees through real-time feedback, training, and recognition.
• Assist with onboarding and training new Concierge team members.
• Promote a positive team environment focused on accountability, teamwork, and continuous improvement.
• Reinforce Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.
• Provide performance feedback and recommendations to the Front Desk Manager as appropriate.

Support Business Performance

• Support retail sales, memberships, upgrades, and promotional initiatives through authentic guest conversations.
• Ensure efficient labour deployment and productivity throughout each shift.
• Monitor daily operational performance and identify opportunities for improvement.
• Support departmental revenue and financial objectives through accurate transactions and strong daily execution.
• Use guest feedback and operational observations to continuously improve service delivery.

What You Bring

• 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
• Previous supervisory or shift leadership experience is preferred.
• Demonstrated ability to lead by example while remaining actively involved in guest service.
• Strong understanding of guest service recovery and guest journey management.
• Experience using reservation systems, Property Management Systems (PMS), Point of Sale (POS), and workforce management systems.
• Excellent communication, coaching, organizational, and problem-solving skills.
• Ability to make calm, confident decisions in a fast-paced environment.

What We Offer

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training.
• Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
• Food and Beverage discounts and Exclusive Yora retail discounts.
• Learning, growth and development opportunities within a growing wellness brand.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active and visible presence at the Front Desk and throughout the guest arrival experience, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, bending, reaching, climbing stairs, and lifting or carrying routine office and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your leadership inspires confidence. Your genuine hospitality creates connection. Your commitment to exceptional service ensures every guest feels welcomed, cared for, and valued.

Bring your skills to Yora Nordic Spa Kananaskis and help create memorable guest experiences from the moment guests arrive.