Nordic Spa Assistant General Manager

Nordic Spa Assistant General Manager

Kananaskis Nordic Spa | Kananaskis, Alberta
Reports to; Nordic Spa General Manager

Located at the Kananaskis Nordic Spa, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined. 

View our Experience: https://vimeo.com/user83317660/workforkns  

The Opportunity

At Kananaskis Nordic Spa, every department contributes to creating an exceptional wellness experience. A warm welcome creates connection. Beautifully maintained spaces create calm. Reliable facilities create confidence. Together, these experiences allow guests to slow down, reconnect, and feel well.

As the Assistant General Manager, you will bring these individual experiences together to create a Seamless Experience throughout the spa.

Working closely with the General Manager, you will lead daily operations, support department leaders, and ensure our teams, systems, and spaces work together effortlessly.

Through visible leadership, operational excellence, and genuine care for people, you will balance guest satisfaction, employee engagement, operational consistency, and business performance while creating a connected guest journey that reflects the Kananaskis Nordic Spa experience.

What You’ll Do

Create an Exceptional Guest Experience

• Champion a seamless guest journey that reflects Kananaskis Nordic Spa's brand promises of being Simple, Inclusive, Natural, and Social.
• Ensure each department consistently delivers its contribution to the overall guest experience.
• Maintain an active and visible presence throughout the spa, observing the experience from the guest's perspective.
• Monitor guest flow, wait times, occupancy, and operational readiness to maintain a calm, comfortable, and unhurried environment.
• Identify and resolve operational challenges between departments before they impact guests.
• Support department leaders in resolving guest concerns with empathy, professionalism, and genuine care.
• Use guest feedback, survey results, and operational observations to continuously improve the guest journey.

Lead Spa Operations

• Oversee daily spa operations, ensuring departments work together efficiently and consistently.
• Translate the General Manager's operational priorities into clear departmental plans and expectations.
• Ensure cleanliness, facility conditions, equipment readiness, and guest service standards are consistently maintained.
• Coordinate staffing and operational resources based on anticipated guest volumes and business needs.
• Monitor guest capacity, amenity utilization, and movement throughout the spa to minimize congestion and wait times.
• Conduct regular operational walkthroughs, inspections, and audits to maintain established standards.
• Support preventative maintenance, deep-cleaning programs, and facility improvement initiatives.
• Monitor operational performance indicators and ensure timely follow-through on improvement opportunities.
• Assume responsibility for overall spa operations in the General Manager's absence.

Build and Develop High-Performing Teams

• Coach, support, and develop department leaders to deliver exceptional guest experiences and operational results.
• Establish clear performance expectations through regular coaching, feedback, and accountability.
• Support recruitment, onboarding, employee development, and retention initiatives.
• Foster collaboration between departments to create a positive and connected workplace.
• Empower leaders to make confident decisions aligned with Kananaskis Nordic Spa's brand promises and operational expectations.
• Recognize exceptional performance and promote continuous learning and improvement.
• Support leadership development, succession planning, and employee engagement initiatives.
• Lead by example through calm decision-making, genuine communication, and a visible commitment to the guest experience.

Drive Business Performance

• Support the General Manager in achieving operating budgets, revenue targets, and profitability objectives.
• Monitor departmental labour costs, productivity, operating expenses, and financial performance.
• Align staffing and operational resources with forecasted guest demand.
• Identify opportunities to improve guest flow, capacity utilization, and revenue without compromising the guest experience.
• Support responsible inventory management, purchasing, equipment utilization, and operating costs.
• Review departmental performance and work with leaders to address variances and improvement opportunities.
• Use guest feedback, operational data, and financial results to guide business decisions.
• Support business planning, capital projects, and operational improvement initiatives.

What You Bring

• Minimum 3–5 years of progressive management experience in hospitality, wellness, resorts, or a related guest-service environment.
• Demonstrated experience leading multiple operating departments or complex service operations.
• Strong understanding of guest experience, service standards, and operational performance.
• Proven ability to coach, develop, and support department leaders.
• Experience managing labour costs, operating budgets, productivity, and financial performance.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to interpret guest feedback, operational data, and performance indicators.
• Comfortable using reservation systems, Point of Sale (POS), scheduling, reporting, and Microsoft Office applications.
• Ability to remain calm, decisive, approachable, and organized in a fast-paced environment.
• Post-secondary education in hospitality, business, or a related field is preferred.
• Genuine passion for wellness, people, and creating meaningful guest experiences.

Schedule & Work Environment

• Flexibility to work mornings, evenings, weekends, and holidays based on operational needs.
• Ability to maintain an active and visible leadership presence throughout indoor and outdoor spa environments.
• Position involves regular movement throughout the property, frequent interaction with guests and employees, and responding to changing operational priorities.
• Responsibilities include supporting department leaders, observing the guest journey, resolving operational challenges, and maintaining service standards.
• Work involves periods of standing, walking, sitting, and computer use while coordinating daily operations.
• Must be able to perform the essential functions of the position safely, with or without reasonable accommodation.

At Kananaskis Nordic Spa, your leadership brings every department together to create a Seamless Experience, ensuring guests feel welcomed, cared for, and able to slow down, reconnect, and feel well. Through operational excellence, thoughtful coordination, and genuine human connection, you bring the Nordic Spa guest journey to life.

Simple. Inclusive. Natural. Social