Front Office Supervisor

Front Office Supervisor

Rate of Pay - $24 per Hour

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

The Role:

As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals. 

You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives.  Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.

Job Duties:

• Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.
• Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
• Responsible for training of all Front desk employees& supervisors.
• Fostering a culture where all employees are empowered to provide our guests any services they request in order to exceed their expectations.
• Coach and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
• Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees.
• Prepare and facilitate performance reviews and development plans for all guest services staff.

Employment Experience and Educational Requirements:

• Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.
• A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.
• You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
• Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas e. “Be the eye of the guest”.
• Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
• Computer literacy is imperative including applications in Opera, WINPM, WINSAM IRIS, Windows, MS Word, MS Excel, and Internet.
• Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.
• Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including evenings, weekends, and holidays to align with operational changes and fluctuations.

Amazing Work Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass*

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

 *Season Availability, subject to cut off dates.