Room Attendant - Delta Lodge at Kananaskis

Do you exceed expectations; excel at customer service and truly enjoying engaging with your guests?

Delta Lodge at Kananaskis is looking for Room Attendants.  A Room Attendant is responsible for ensuring that the cleanliness and the quality of the hotel’s guest rooms meet the highest of industry standards, therefore providing our customers with an outstanding product.

 Our commitment to our colleagues is simple: we will be an inclusive and healthy place to work because we know the way we deal with our employees is reflected in the way that they will interact with our guests.  We're especially proud of our commitment to leadership and development; we offer opportunities for advancement and each year team members succeed in developing their career. 

Want to work for one of the 50 Best Employers in Canada? What about working for an employer boasting the Platinum Award for Excellence? Great perks, great benefits, great people. What more could you ask for?

THE PLACE:

The Delta Lodge at Kananaskis is set amongst some of the most beautiful scenery in the world. Surrounded by the Canadian Rocky Mountains, the Lodge is located between Calgary and Banff, Alberta and provides guests with the ultimate mountain getaway experience.

The Lodge sits in an unspoiled mountain environment, surrounded by 4000 square kilometers of possibilities. Home to unsurpassed backcountry adventures - your opportunities are endless! Live the Adventure is our motto, and we work hard to ensure a healthy work and life balance for all our employees.

The Lodge was originally built for the 1988 Winter Olympics, and is now host to visitors from all around the world. Three buildings providing 412 luxurious rooms, 6 extensive dining outlets, conference centre, spa and fitness centre and the best backyard in the world! Come Live the Adventure and grow your career! What are you waiting for?

THE PERKS:

Each and every Delta Lodge at Kananaskis employee is entitled to all of these amazing job perks:

• A Mountain Community and Wellness Coordinator just for you, offering unparalleled Mountain Experience activities

• Discounts on all activities offered through our Staff Association Fund. Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes - to name a few.

• Health and Wellness benefits through Sun Life, including; Dental, Medical, Vision, Chiropractic, Massage, and more!

• A full Employee Experience team to assist you with your on-site staff accommodations, and ensure a great mountain community.

• Food and Beverage discounts at ALL 6 of our dining outlets.

• Free use of all our recreation facilities including the Summit Spa and Fitness Centre.

• Delta Destinations membership providing you discounted room rates, free upgrades and food and beverage discounts at any Delta Hotel or Resort across Canada!

What more could you ask for in an employer? How about;

• A commitment to promoting from within

• Personal and professional adventure and growth

• Extensive learning opportunities to help you fast track your career with Delta!

Terms of Employment: This is a full time (30 hours per week) position that will be required to work weekends, holidays, days and evenings when business volumes dictate.

THE RESPONSIBILITIES:

• Ensuring that the guest rooms are exceptionally clean and comfortable; surpassing our strict set of quality standards.

• Identify and communicate maintenance deficiencies and opportunities to the appropriate department.

• Room Attendants are expected to look at each room that they service through the eyes of the guest and using attention to detail meet or exceed the required cleanliness standards.

• All this is achieved with health and safety also being top of mind.

• Greeting guests with a smile in a warm and courteous manner and consistently providing genuinely hospitable guest service

• Responding to guest requests promptly

• Working as a team player

• Handling of Lost and Found items

• Must ensure quality and guest satisfaction

• Rooms are cleaned daily to Delta Standards

• Clean and disinfect all bathroom fixtures and surfaces

• Change and make beds

• Sweep and mop floors and/or vacuum carpet

• Dust and polish all furniture

• Empty all refuse containers

• Spot clean any walls, trim, moldings, door frames as needed

• Replenish all amenity supplies and linen

• Check the room for any maintenance deficiencies and report them to

• Organize and maintain adequate supply of relevant items on the cart and in the stock room

• Respect the guest’s privacy, security and personal belongings – follow appropriate procedures

• Respectful, friendly and polite to all guests.

THE KNOWLEDGE:

• Housekeeping or professional cleaning experience an asset

• WHMIS Training an asset

Physical requirement:

• Able to lift 10 lbs repeatedly throughout the day

• Bend, stand, reach for extended periods of time, throughout the day

• Push cart weighing 50 lbs several times throughout the day  

Behavior

• Attention to detail

• Enjoys seeing a finished product

• Detailed

• Hard Working; enjoys being physically busy and active

• Communication skills; verbal and written

• Team Player

• Works with minimal supervision 

WAGE: $14.40 per hour