Retail Sales Supervisor

Pomeroy Kananaskis Mountain Lodge [KAN]
Kananaskis Village, Alberta

Employment Type: Full Time - Hourly

Retail Sales Supervisor

Rate of Pay:  $25.00 per hour 


Experience the Kananaskis Mountain Lodge here:    

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role:

We are seeking a dedicated and experienced Retail Supervisor to join our team.  The ideal candidate will have strong leadership skills, excellent guest service skills and a proven track record to manage a retail sales team.  As a Retail Supervisor you will play a pivotal role managing the retail staff, ensuring excellent guest service, and meeting sales targets.  You will play a key part in creating a positive shopping experience for customers and contributing to the store’s success.

Job Duties:

  • Lead, manage and motivate a team to provide exceptional guest service.
  • Assist guests with their inquiries, concerns, and product-related questions.
  • Ensure guest satisfaction by resolving issues promptly and professionally.
  • Merchandising of products and display aligned with our brand values.
  • Oversee inventory management, receiving and inspection of inventory shipments, ensure accurate documentation and proper storage of inventory.
  • Ensure retail space is clean and organized.
  • Perform inventories, keep operating records, and/or prepare daily record of transactions.
  • Supervise and coach team members, ensuring tasks are performed efficiently and in alignment with store standards.
  • Help to create work schedules, ensuring adequate staffing levels during peak hours.
  • Handle employee payroll and time off requests.

Employment Experience and Educational Requirements:

  • Prior experience in a retail leadership role, preferably within a resort or similar environment.
  • Strong communication and interpersonal skills, capable of building relationships with both team members and guests.
  • Proficiency in using retail management software and point-of-sales systems.
  • Track record of consistently achieving sales targets and driving revenue growth.
  • Strong problem-solving skills to handle customer complaints, staff-related issues, inventory discrepancies, and other challenges that may arise.
  • Prepare regular reports on inventory turnover, sales performance, and product demand while adhering to company standards and policies.
  • Time management skills to provide training, guidance, and support to the team, promoting a productive and positive work environment.
  • Allocate time efficiently to meet deadlines and ensure daily goals are achieved.
  • Foster open communication within the team.
  • Must be able to work all shifts, including weekends and holidays.

Amazing Perks:

  • Personal days: 5 per year after 90 days of continued full-time employment
  • Food and Beverage discounts at ALL 6 of our dining outlets
  • Growth and development opportunities, both personal and professional
  • Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
  • One meal per day in our employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few.
  • Shuttle access to Calgary and Canmore
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
  • Discounted access to our Nordic Spa*
  • Discounted Ski Pass and Golf rates*
  • Kananaskis Parks Pass

Apply now or visit us to learn more information at

Experience the Pomeroy Kananaskis Mountain Lodge here:

 *Season Availability, subject to cut off dates. 

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