Front Office Manager

Front Office Manager

Rate of Pay: Salary

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Pomeroy Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!

The Role

Pomeroy Kananaskis Mountain Lodge is a 400+ room Autograph Collection by Marriott; located 60 minutes from west of Calgary International Airport. As Front Office Manager you will have over sight of our Front Desk, Guest Services, Switchboard, Concierge, and Family Activities. The role is accountable for the people, quality and financial results of the Front Office Department. Delivering positive results with our Guest Services scores is paramount to the success of this position. The Front Office Manager position is considered a senior leadership role within the hotel and a strong background in managing leaders, and several departments is required to be successful in this role.  We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.

Job duties:

• Delivers excellence in everything they or their people present and convey; understands there is never a 2nd chance to make a great 1st impression
• Isvisible in operations throughout the day; supporting execution/presentation of standards, guest experiences and revenue optimization
• Createsa work environment, value proposition and processes that attracts and retains employees in sufficient quality and
• Providesdirect reports with the resources, direction, coaching, feedback and goal setting required for their continuous 
• Doesnot allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real time coaching
• Engages team membersand works with stakeholders to deliver picture perfect first impressions in all public areas and back of house areas
• Assigned deliverables are executed in a manner that requires little or no follow up; both in terms of timeliness, scope and
• Personalcommunication, interactions and behaviors (and those of their people) support all five of the organization's core  
• Driving Loyalty and ensuring all Marriott Bonvoy standards are upheld
• Fostering a culture where all employees are empowered to provide our guests any services they request in order to exceed their expectations.
• Coach and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
• Lead, mentor and manage the Front Office leadership team who in turn co-ordinate the efficient and effective daily operation of the Front Desk and Guest Services.
• Strong and effective communication with all other departments, highlighting Front Office requirements to ensure the proper level of service to our guests.
• Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees.
• Promotes a safe and healthy working environment by being a ‘safety-minded leader at large’ who leads by example in reporting any safety issues, by maintaining and reporting deficiencies throughout the hotel.
• Knowing all emergency procedures and general crisis situation management, ensuring guest and employee safety is followed by all staff.
• Typical work week would be Tuesday through This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The position will spend a lot of time on their feet: multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.

Employment Experience and Educational Requirements:

• Post-secondary degreeor diploma                                                                   
• excellent verbal and written communication skills are
• At least 3 years senior management experience in hospitality
• Comfortable with technology and open to new learning
• Strongbackground in Front Office Operations including; Front desk, concierge, and Guest services
• Strong Opera Knowledge preferred
• Proven track record in building and developing leaders & teams

Amazing Work Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass*

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season. 

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