Reservation Agent

Pomeroy Kananaskis Mountain Lodge [KAN]
Kananaskis Village, Alberta

Employment Type: Full Time - Hourly

Reservations Agent

Rate of Pay: $18/hour

THIS JOB IS LOCATED IN OUR CAGLARY, AB, POMEROY CORPORATE OFFICE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

This position is based at the Pomeroy Corporate Office in Downtown Calgary. You will be required to work weekday and weekend shifts that could be morning, afternoon or evenings. As a Reservations Agent within our Reservations Department, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, every shift. Your role is vital in determining what impression the guest has of the Pomeroy Kananaskis Mountain Lodge and the Kananaskis Nordic Spa. Our top candidate will have strong organizational skills along with the ability to manage multiple tasks, delivering quick decisions while maintaining an efficient and safe workplace.

Onboarding and training will be required for your first couple of days, onsite in Kananaskis, at the Pomeroy Kananskis Mountain Lodge.

To be considered for this role, you will have previous experience working as a Reservations or Front Desk Agent, ideally in a similar setting. Our top candidate will be self-motivated and have excellent organizational, technological and interpersonal skills.

You will be required to complete a typing test in the interview process.

Job Duties:

Handle all guest calls regarding reservations, rooms, dining, Kananaskis Nordic Spa and general inquiries
Responsible for handling incoming calls, inquires and guest correspondence
Qualify and upsell reservations where appropriate to achieve hotel and individual financial goals
Cross-sell Spa & Hotel bookings
Set up comments, details and billing for all transient reservations
Ensure packages, VIP and special attention guests are taken care of
Process deposits
General Department Tasks

Employment Experience and Educational Requirements:

Knowledge of Opera PMS, Chorum Cloud and Empower reservation systems is an asset
Able to manage tasks independently with attention to detail and customer service focus
Able to take initiative and solve problems
Knowledge of Kananaskis, Hotels and surrounding area is an asset
Professional phone manners and communication skills (verbal and written)
Competency in basic computer skills along with the ability to type 35-40 words per minute
Business or Hospitality degree an asset

Amazing Work Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass*

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.