Job Summary: As a Front Desk Supervisor you are authorized to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by supporting the Front Desk Agents on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.
Some of the Front Desk Supervisor's duties are:
Working Conditions: The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Front Desk Agents may experience: