General Manager


Holiday Inn Express Fort St John
Fort St. John, British Columbia

Posted On: September 08, 2022
Last Day to Apply: October 10, 2022
Employment Type: Full Time - Salaried

We are looking for a General Manager to join our growing organization.

This role is based out of the Holiday Inn Express in Fort St John, British Columbia and offers an excellent compensation and benefits package.

As the General Manager, you will drive the operations forward within an organization that allows extensive latitude to make decisions and take action. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest service and employee retention while delivering against key financial goals and performance metrics for the Hotel and maximizing profit margins for all stakeholders.

Skills/Abilities Include:

  • Engages team members to deliver picture-perfect results in all rooms and public areas, owning the hotel's guest service and employee experience by monitoring and addressing the cleanliness and readiness of all public areas and departments as outlined in the Quality Assessment templates.
  • Leads the preventative maintenance, health and safety and emergency programs of the Hotel, ensuring organizational standards and policies are being adhered to at all times.
  • Analyzing GSS scores as they relate to “Guest Room Cleanliness,” “People,” and “Front Desk” to identify areas of the Hotel that require additional training and support and recognizes and celebrates any centres of excellence and best practices. Working with their people to set goals that challenge each Front Desk and Clean Team members to be better each and every month.
  • Ownership of all sales activities for the Hotel, working in conjunction with the Corporate Sales Team and Director of Revenue Optimization to set OTA and yield strategies for the Hotel.
  • Oversees all accounts receivable and payables processes to ensure organizational standards are adhered to ensure expedient collection and payment through Corporate Office. Ensures all required daily/weekly/monthly tasks around financial balancing, banking and reporting are completed according to organizational standards.
  • Creates business plans and budgets for their area that support the overall financial goals of the organization. Reviews financial outcomes monthly and makes adjustments to close gaps to budget or optimize budgetary surpluses.

Education & Experience required to be successful

  • Minimum of 2 years experience in Hotel Management
  • Minimum 5 years of experience leading people
  • Post-Secondary education or Tourism related degree

Working Conditions

Due to the 24-hour operation of the Hotel, the General Manager may be exposed to long shifts that at times include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. The General Manager will spend a lot of time on their feet, multitasking competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.  

Team You Will Lead:

Oversight of all departments: Front Desk Manager, Housekeeping Manager, Maintenance   

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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