Table Games - Dealer Supervisor


Chances Gaming Centre Fort St John
Fort St. John, British Columbia

Posted On: September 12, 2022
Last Day to Apply: October 12, 2022
Employment Type: Part Time - Hourly

Partime Table Games Dealer Supervisor, Chances Casino Fort St. John

Summary

Join the Fort St. John (FSJ) Chances Casino Team.  FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000.  It offers a great variety of cultural, leisure, and outdoor experiences.

FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture.  The average age of residents is 8.8 years younger than the average population.

The median housing price is $419,000—the average length of commute time to work is ten minutes.

In this role, you will provide leadership and guidance to the Table games team under the Table Games Manager's direction, ensuring the supervision and mentorship of the Dealers, providing instruction, assigning duties, and evaluating performance.  Dealer Supervisors will diplomatically handle guest disputes and irregularities while ensuring an excellent guest experience and maintain all company policies, procedures and BCLC regulations.

Duties & Responsibilities:

  • Supervise assigned areas and gaming activity to ensure protection of casino assets, integrity of games and compliance with BCLC regulations
  • Observe the conduct of live table games on the casino floor professionally and as a team member
  • Ensure compliance of all BCLC standard operating procedures of live table games
  • Assist guests with game rules, house rules and BCLC policies
  • Verifies cash and chip transactions, track guest play
  • Promote the player rewards program, explaining card benefits and assisting players in enrollment of the the Encore Rewards Card

Skills, Knowledge, & Abilities Required:

  • 2-3 years demonstrated experience as a Multi-Game Dealer with knowledge in dealing Blackjack, Poker and Roulette
  • 1-2 years’ experience in a supervisory position or equivalent combination of education, and experience
  • Excellent communication skills, both written and verbal.
  • Strong leadership qualities, including conflict resolution, initiative and decision-making.
  • Ability to effectively supervise and motivate staff.

Experience, Training, Certification, & Education:

  • Outstanding Customer Service & Interpersonal Skills.
  • Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations.
  • The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB).
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