Casino Shift Manager
$62,500 / Year
Full-Time Opportunity
Our Benefits include:

Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
 
Summary
Join the Fort St. John (FSJ) Chances Casino Team.  FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000.  It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture.  The average age of residents is 8.8 years younger than the average population.  The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will oversee all areas of the Gaming floor and assist in other areas where needed.  You will be the leader of the day-to-day operations and assume responsibility for the gaming operations with your team.  You will achieve excellence by leading and teaching your team to make business decisions focused on upholding the highest standards in the guest experience while delivering against vital financial goals and performance metrics.  We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
 
Duties & Responsibilities:

Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication
Continuously provides ideas to expand the business or develop new business and ensure casino team and guest retention
Establish, adhere, and support all policies, procedures and guidelines of Chances Casino FSJ, BLCL, and GPEB
Demonstrate leadership and a professional image to all guests, associates, local community representatives, vendors, competitors and governing agencies while maintaining company standards for quality assurance, and asset protection
Oversee all aspects of the Table Games Department
Skills, Knowledge, & Abilities Required:                                                                                                     

Strong communication skills
Proven leadership abilities
Proven to be detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
Strong ability to follow policies, procedures and practices
Must enjoy entertaining and communicating with the public
Experience, Training, Certification, & Education:

Minimum 3 years in a casino environment in a supervisory role or higher with table games experience
Proficient with MS Office
Outstanding customer service & interpersonal skills
To obtain a Gaming Policy Enforcement Branch (GPEB) license
Must be able to work a flexible schedule, including holidays, weekends and evenings when needed

We are looking for a Housekeeping Attendant to join our team!
If you are a person who likes keeping things neat and tidy, enjoys putting things in the right place, and values getting daily exercise, this is the perfect job for you!
Job Description
As a Housekeeping Attendant, you have the authority to exceed guest expectations by creating the “picture-perfect” guest experience throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one. 
Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Key Focuses

Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints. 
Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
Prepares for shift with a well-stocked cart, including approved cleaning and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
Respects guest property and privacy; adheres to lost and found procedures on all items found in guest rooms and public areas.
Understands and practices all emergency procedures for the hotel. 
Experience/Passions/Education


Previous experience in housekeeping or in a hotel is an asset.
Proficient in English.
Attention to detail and pride in a job done well.
Working Conditions

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, that requires continuous physical movement and the ability to manage multiple sequences and demands.  This position will require periods of independent work and the ability to lift up to 30 lbs.
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Facilities Supervisor 
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
As the Spa Facilities Supervisor, you are authorized to exceed guest expectations by leading your people to create  "picture perfect" guest experiences throughout the Spa each and every shift. You will achieve excellence by facilitating and overseeing the spa's day-to-day maintenance, including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with the Spa Facilities Operations Manager on major repairs and improvements, supporting other operational departments. We commit to giving you the training, tools, support and leadership required to be successful; achieving excellence is up to you.   
Qualifications:

Product Knowledge of all pools, saunas, steam rooms and spa layout, amenities and Emergency Exits. In addition to understanding various system requirements, i.e. mechanical, electrical, fixtures and equipment.
Collaborating across all spa departments to support each departmental maintenance program and execute daily, weekly and monthly checklists.
Preventing minor maintenance issues from becoming major issues by promptly investigating all maintenance requests/work orders and prioritizing the needs of the Spa. Documents and maintains detailed records on all physical equipment, life safety systems and items requiring regular inspection.
Maintains pools, sauna, steam rooms, public guest space (indoor and outdoor), and back-of-house areas by performing various tasks related to a variety of trades, including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained spa.
Be aware and vigilant to protect yourself, employees, guests and the property against safety hazards. Take responsibility for following up on repairs or solutions and their execution.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                              
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome, and everyone is equal.
Work Perks

Competitive wages and gratuities
Resort-wide discounts
Travel discounts
5 Personal Days per year after 90 days of consecutive service
Benefits plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Education & Experience:

Requires advanced understanding of HVAC, electrical, plumbing and carpentry concepts
Trade Certifications an asset
Safety Certifications an asset
Previous certification or hotel maintenance an asset
Minimum 3 years in a supervisory role
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders.  This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather. 

                    

Security Supervisor
$23.00 - $26.00/hr or Commensurate with Experience
Full-Time Opportunity

Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program

Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program



Summary
Join the Fort St. John (FSJ) Chances Casino Team.  FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000.  It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture.  The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will guide the security team under the security manager's direction, ensuring the security of casino assets, casino facilities, employees, and guests.  In compliance with local, provincial, and federal laws, security supervisors ensure all members of the Security Team maintain good relations with patrons diplomatically and professionally.
Duties and Responsibilities:

Provide exceptional guest service following Chances Casino Fort St John, British Columbia Lottery Corporation (BCLC), and regulatory, Gaming Policy Enforcement Branch (GPEB) policies and procedures
Provide physical security, crowd control and control of incidents in and around the business
Lead a Team to achieve excellent customer service
Supervise and manage the teams’ performance in security activities
Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:

Organizational and time management skills
Reasoning abilities; analytical and critical thinker
Experience, Training, Certification and Education:

Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
First Aid Level 1. Level two is an asset but not required
1-2 years of demonstrated security/surveillance experience; gaming experience is an asset
Education in the study of law enforcement is an asset
 

Security Supervisor 
$23- $26 per Hour - Commensurate with Experience
Full-Time Opportunities
Our Benefits include:

Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
 
Summary
Join the Terrace Chances Casino team.  Terrace is culturally rich, an outdoor paradise, featuring world-class skiing, hiking, fishing, and mountain biking. With an area population of 20,000, Terrace is the largest population west of Prince George, and serves as a hub community for the northwest.
Duties and Responsibilities:

Provide exceptional guest service following Chances Casino Terrace, BCLC, and GPEB policies and procedures
Maintain a presence on the gaming floor and be able to respond to guest inquiries
Write reports, maintain daily reporting requirements, and conduct investigations
Provide First Aid and medical attention as required
Provide physical security, crowd control and control of incidents in and around the business
Assess situations, sensitive in dealing with people and be proactive in providing solutions
Skills, Knowledge, & Abilities Required:

Previous experience in a security role is an asset
Written and verbal communication and analytical skills
Sensitive and able to provide solutions when dealing with people who require assistance or direction
Experience, Training, Certification and Education:

Gaming Security Officer (GSO) Training Completion Certification (online course/written exam)
The ability to successfully obtain a Criminal Record Check through the Gaming Enforcement Branch (GPEB)
First Aid Level 1. Level two is an asset but not required
1-2 years of demonstrated security/surveillance experience; gaming experience is an asset

Night Auditor 
Rate of Pay:  Starting at $20 / hour
THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 
The Role 
As a Night Auditor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role responsibilities are to ensure the proper balancing and control of hotel revenue, the accuracy of generated daily reports, processing systems backup, and responsible for guest and employee safety and security.  You will have knowledge of all Front Office responsibilities.  You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department, and using strong and effective communication with all other hotel departments.   
Job Duties:

Ensures the proper balancing and control of Hotel revenue & the Daily Sales Journal.
Responsible for the accuracy of Night Audit generated daily reports.
Ensuring the highest levels of guest service while exceeding the expectations of our guests during the night shift.
Actively seek feedback from guests and employees, following up and taking action to improve GSAT.
Developing close and effective working relationships with all supporting departments - Food & Beverage Outlets and Accounting.
Ownership of balancing room inventory to maximise hotel profitability while ensuring guest satisfaction.
Complete all daily reports for management.
Employment Experience and Educational Requirements:

Minimum 1 year of experience in the hospitality industry.
Will act as a leader during the night time in the absence of Senior Leadership at the property.
Highest level of attention to detail as it relates to not only task oriented functions but also to cleanliness of work and guest areas i.e. “Be the eye of the guest”
Knowledge of reading Night Audit reports and the knowhow of how to balance Daily Sales is required.
Computer literacy is imperative including applications in Opera, CloudPM, Windows, MS Word and MS Excel.
Experience in handling guest feedback tactfully via email, telephone, guest feedback portals and in person.
You must be self-directed, and have previous cash handling experience.
A Degree/Diploma in Hospitality Administration from a recognized institute would be an asset.
Must be calm under pressure, assertive, honest, and discreet.
Excellent communication skill, both oral and written.
Driver’s License required.
Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates
Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
#P

We re looking for a Breakfast Attendant to join our team!

Job Description
As a Breakfast Attendant, you are authorized to exceed guest expectations by creating a welcoming and personalized breakfast experience for every guest. You will achieve excellence by preparing for and setting up breakfast each day, ensuring that it is focused on upholding the highest standards in food service while delivering authentic and genuine guest service.
Some of a Breakfast Attendant's duties are:

Welcoming each and every guest as they enter the breakfast room by making eye contact and verbally acknowledging them.
Preparing for your shift starts with a well-stocked pantry with dry and fresh items; complete with Brand approved menu requirements. Leaving yourself enough time to set up all stations on the breakfast bar, brew coffee and prepare hot items for the start of breakfast hours.
Maintaining clean food prep, service areas and ensure all equipment is in good working order. Report any deficiencies immediately to your supervisor.
Responds to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
Empowered to develop and maintain positive working relationships and communication with every team member and supporting the team to reach shared goals.
Working Conditions
Breakfast Attendants have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. They spend most of their time on their feet and are frequently required to respond quickly in fast-paced and noisy environments.

Long periods of standing and interacting with the guest
Early morning shifts that are required any day of the week or weekend
Periods of working alone
Physical Temperature change from back of the house to front of the house
Continuous physical movement during work hours
Skills/Education/Experience

Previous experience in a hotel position is an asset
Desire to work as a team player and establish a connection with guests
Proficient in English
Attention to detail and pride in a quality job done well
Excellent listening and comprehension skills required
Food Safe

We are looking for a Front Desk Attendant to join our team! 
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 5 per year after 90 days of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
 

We are looking for a Housekeeping Attendant to join our team!
If you are a person who likes keeping things neat and tidy, enjoys putting things in the right place, and values getting daily exercise, this is the perfect job for you!
Job Description
As a Housekeeping Attendant, you have the authority to exceed guest expectations by creating the “picture-perfect” guest experience throughout the hotel. Your role is crucial because you are pivotal in the guest’s first impression of the hotel. From cleaning the hotel lobby right through to cleaning guest rooms, the guest’s first impression of cleanliness is a powerful and lasting one. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Key Focuses

Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints. 
Ensures the guest rooms, public areas, and storage areas are “picture-perfect” for optimal first impressions.
Prepares for shift with a well-stocked cart, including approved cleaning and guest room supplies. Ensures vacuum, mop, and dusters are clean and in good working order.
Vacuums, dusts, cleans, sweeps, polishes, and restocks the required number of guest rooms.
Respect for guest property and privacy should always be exercised; strict adherence to lost and found procedures on all items found in guest rooms and public areas.
Understand and practice all emergency procedures for the hotel and policies that protect the privacy and security of our guests and yourself.
Experience/Passions/Education


Previous experience in housekeeping or in a hotel is an asset.
Proficient in English.
Attention to detail and pride in a job done well.
Working Conditions

The Housekeeping department is typically the largest department in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. Housekeeping may experience:

Long periods of standing and bending.
Continuous physical movement during work hours.
Lifting up to but not limited to 30 lbs.
Periods of working alone.
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Make extra money on your free time! Looking for Casual Banquet Servers & Bartenders to join our busy banquet team at the Pomeroy Hotel  
Pomeroy Perks:

The guaranteed wage is $21.00 per hour and goes up based on business volumes 
Work when you want! Choose your schedule to suit your needs  
Paid on-the-job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Pomeroy Stay Travel Program
Job Description
As a Banquet Server or Bartender, you are authorized to exceed guest expectations and maximize banquet service each and every shift. You will achieve excellence by providing our guests with efficient and friendly food and beverage service while remaining focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.
Some of the Banquet Server duties include:

Complete all opening/closing duties, extra side duties and other checklists to the best of your ability. Never leaving it for the next shift to complete.
Owns the guest’s sense of arrival by monitoring the cleanliness and readiness of the restaurant/lounge and in particular the bar. This includes the wood top, ice wells, beer taps, liquor guns, display shelving, coolers, garbage receptacles and dishwasher area.
Sell the food and beverage specials, menu features and benefits and up-sell. This requires excellent product knowledge and advanced communication skills.
Secure and regulates the control of all hard liquor, beer, wine, coolers etc. by ensuring cabinets and storage areas are locked when not in use; completing inventory with care and accuracy. Taking special care in proper documentation of requisitions, transfers and spillage.
Own the guest experience.
Working Conditions
Servers have a great deal of impact as they are in constant contact with our guests and are extremely influential to the overall guest experience. Servers and bartenders spend most of their time on their feet, and are frequently required to respond quickly in fast-paced and noisy environments.
Hours
Multiple shifts available
Skills/Education/Experience

Previous experience in a bartender/server position an asset
Ability to remain calm under pressure in a fast-paced environment
Computer Savvy
Excellent communication skills
Ability to Multi-task

Guest Service Agent
Starting Rate of Pay: $18/hour 
THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!
The Role:
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. 
Job duties:

Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
Provide courteous, professional and attentive guest service at all times
Establishing a personal rapport with the guest in order to learn about their needs and expectations
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
A personalized touch during all guest interactions to ensure they feel welcome and special
Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Employment Experience and Educational Requirements:

In order to be considered for this role, you have experience with POS systems, Excel and Outlook
You are able to work well under pressure in a fast-paced environment
Previous hotel front office experience or education completed within hospitality sector required
Degree or Diploma in Hospitality is preferred but not required
Professional in presentation and demeanor
Self-motivated, excellent organizational skills and the proven ability to work well under pressure
Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass*

Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season. 
#P

We are looking for a Front Desk Attendant to join our team! 
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 5 per year after 90 days of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Anticipate guest needs, respond promptly, acknowledge all guests
Adhere to all standard operating procedures and understand all department processes and policies 
Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure
Skills/Requirements:

Previous experience an asset
Post-Secondary education in a related field is an asset
Computer savvy
Proficient in English
Attention to detail and pride in one’s work
Advanced communication skills
Confidence to endure periods of working alone
The ability to withstand long periods of standing
Working Conditions:

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

We are looking for a Night Auditor to join our team! 
Night Auditor
As a Night Auditor, you are accountable for balancing and closing the day’s business in an accurate and timely manner, preparing the hotel for the next day’s operation and for the safety of all of our guests and employees on property. You are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Night Auditor shift is typically 11:00pm to 7:00am.
Pomeroy Perks:

Competitive wages and Health and Wellness benefit plan
Paid on the job training with additional learning opportunities
Growth and development opportunities, both personal and professional
Personal days: 5 per year after 90 days of continued full-time employment
Pomeroy Stay Travel Program
Main Duties:

Perform end of day procedures and night audit checklist with utmost attention to detail and accuracy
Own the guest’s sense of arrival by checking in and out guests, taking reservations, monitoring the cleanliness and readiness of guest areas
Respond to guest complaints by seeking to resolve all issues prior to the guest’s departure
Knowing all emergency procedures and general crisis situation management, ensuring guest and employee safety is followed
Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year
Skills/Requirements:

Superb listening, comprehension, and communication skills
Previous experience an asset
Related post-secondary certification an asset
Computer savvy
Ability to work nights (11:00 PM – 7:00 AM)
Ability to successfully work alone and unsupervised
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands.  
About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics. 

Chef de Partie
$24.00 per Hour Plus Tips & Gratuities
Full-Time, Permanent, 40 Hours per Week

Our Benefits include:
Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
 
Summary
Join the Fort St. John (FSJ) Chances Casino Team.  FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000.  It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture.  The average age of residents is 8.8 years younger than the average population.
The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work with the Sous Chefs to meet the requirements of the restaurant, banquets and other catering-related policies and procedures to meet the expectations of all its guests.  You will carry out all the duties in the kitchen as required by the Sous Chefs, ensuring that the necessary standards are met at all times.
Duties and Responsibilities:

Assisting the senior chefs in ensuring that fresh food and the complete menu choice are available throughout the service period
Actively promote a customer-focused culture within the kitchen and service teams and promptly address customer complaints, concerns, or queries
Working with the food service team to develop clear communication and liaison between the two areas and inclusive culture among all catering staff
Working as an active and cooperative member of the team and willing to be flexible in approaching changes in practices and guest needs
Participating in the promotion of the department's aim to meet and exceed the expectations of all its guests
Skills, Knowledge, & Abilities Required:

A good command of the English language, both spoken and written
Good communication, interpersonal and organizational skills
1-2 years of previous experience of large-volume catering to consistently high standards
A commitment to high standards of quality catering
A willingness to learn on the job and develop new skills
Experience, Training, Certification and Education:

Basic food hygiene certification or other equivalent qualifications
Basic health and safety certifications or other equivalent qualifications will be an asset
Previous experience in a similar role is an asset                                                                                                                                                                                                                                                                                                                                                                                                             

We are looking for a Front Office Supervisor
THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today!
The Role
As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals. 
You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives.  Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.
Our top candidates will have previous experience in luxury resorts and education within the industry is an asset.  You must be able to work well in a team environment and be self-directed.  You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.  
Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
Amazing Work Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations ($9.25-$13.50/day), which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Job Summary:
As a Front Desk Manager you are authorized to exceed guest expectations and maximize room revenue through your Front Desk team each and every shift. You will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Some of the Front Desk Manager duties include:

Personally guide each new hire through orientation and deliver the technical training required to be successful; support the training process with daily feedback, one-on-one coaching and performance reviews.
Schedule the Front Desk team so that monthly labour costs fall within budgeted guidelines, so that peak demand periods are fully staffed and so that each member of the team can balance work with their obligations in life.
Converting every telephone and front desk enquiry into a reservation is the team’s aspirational goal; requiring you to have advanced communication skills and the ability to coach your team members in their sales technique.
Respond to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year.
Skills/Experience/Education:

1 year of Front Desk experience
Related post-secondary education is an asset
Strong Leadership Attitude
Ability to multi-task and hit multiple hard deadlines.
Working Conditions:
The Front Desk is the pulse of the hotel, the front line of all guest services, the most plugged in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. The Front Desk Manager may experience:

Long periods of standing and interacting
Ability to work days and evenings
Ability to successfully work alone and unsupervised
Exposure to brief period of cold air due to location of front desk.

Employee Cafeteria Attendant
Rate of Pay:  $17.00
THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699    
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 
The Role:
As a cafeteria attendant, you will be an important member of a team that creates an atmosphere of supporting our internal guest expectations, (the employees), each and every shift. We are looking for individuals that are self-starters, highly motivated and want to create a warm and welcoming experience for our employees. This position will allow you to develop your skills in Guest Services or build a career within the culinary industry
Job Duties:

Creates a warm and inviting first impression to guests (employees).
Responsible for serving and assisting with all meals served in our staff cafeteria.
Ensure that all high touch points are cleaned and sanitized and that you will maintain proper operational and control of meals.
Communicate with the Chef to learn the daily task lists and complete the daily prep list.
Restock clean dishes, glassware and flatware.
Replenish the condiments, bread, juice and coffee stations.
Sweep and mop the floors, sanitize tables and chairs.
While this is an entry-level kitchen role, you must be experienced with providing exceptional guest service, and also help the kitchen during slow times. 
Perform all specific duties as assigned by the Executive Chef or Chef on duty.
Set cafeteria buffet food before each meal time begins.
Adheres to the requirements of controlling food consumption via punching meal cards.
Employment Experience and Educational Requirements:

Must be able to work efficiently in a minimal unsupervised environment
Be open to working a variety of different shifts
Excellent interpersonal and communication skills, must be a team player
Able to lift, carry and pull up to 40lbs, and able to constantly stand and walk throughout your shift
Safe Food Handling Certificate required
Completion of high school and some college/CEGEP/vocational or technical training in the industry is an asset
Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates
Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
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Maintenance Coordinator
Starting wage is $25 per hour
THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 
The Role:
The Maintenance Coordinator will be in charge of performing all administrative duties related to maintenance and general upkeep of the property, working closely with Housekeeping and the Front Office teams. As a successful coordinator, you are able to plan, coordinate, communicate and keep the department well organized. You must be skilled at delegating tasks to the team and have good problem solving skills.
Job Duties:
Reporting to the Chief Engineer, the primary responsibilities of this role are:

Inventory and ordering of supplies for the Engineering department
Daily/weekly payroll tasks for Engineering department
Liaising with contractors and suppliers for invoicing
Assisting to train all employees in job duties, and sanitation and safety procedures
May assist in the development of policies, procedures and budgets
Assist with development of staff, including providing continual performance feedback
Assisting and coordinating with departmental projects as assigned.
Maintain the cheque book system, and accruals for Engineering Departments
Able to organize and input all information for a preventative maintenance program
Assisting Engineering staff as required
Other tasks as assigned
Employment Experience and Educational Requirements:

Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple functions
1-2 years or more of related hospitality experience
Must possess excellent communication skills, both written and oral
Must be organized and detail-oriented, able to multi-task and prioritize
Must have excellent typing skills
Computer literate in the following programs: Windows, Excel, Word, Internet
Knowledge of Opera PMS an asset
Understanding of General Maintenance and/or previous experience in Engineering an asset
Must be highly Health and Safety conscious dedicated to maintaining a safe work environment.
Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass*
If you’re interested in a company that rewards you for your dedication and commitment, then Kananaskis Mountain Lodge is the right place to establish your career!
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
*Pomeroy Kananaskis Mountain Lodge reserves the right to amend these offers based on availability & season.
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Job Description
We are looking for a Line Cook (Breakfast Cook) to join our team!
$17 - $22 per Hour
Full-Time Opportunities
Our Benefits (Full-Time) include:

Personal days: 5 per year after 90-days of employment
Growth and development opportunities, both personal and professional
Premium Share 50% Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical (for example: Prescription Drugs, Chiropractic, Massage) Some restrictions may apply
Mental Health resources at no cost to the employee
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Pomeroy Stay Travel Program
 Summary
Join the Fort St. John (FSJ) Chances Casino team.  FSJ is the largest city in the Northeast Region of BC, situated on the Alaska Highway; its population is 21,000.  It offers a great variety of cultural, leisure, and outdoor experiences.
FSJ is a resourced-based community with oil, natural gas, forestry, and agriculture.  The average age of residents is 8.8 years younger than the average population. The median housing price is $419,000—the average length of commute time to work is ten minutes.
In this role, you will work to support a team of culinary professionals in creating inspired and memorable dining experiences for our guests.  You will execute a culinary program that matches the brand experience, ensuring the quality delivered every time and making decisions focused on upholding the highest standards in guest service.
Duties and Responsibilities:

Plans and organizes the culinary team in the preparation of food items. Ensure consistency in the practice of all food items for a la carte and buffet menus according to recipes and standards
Assists Executive Chef with menu ordering, inventory, and daily production planning
Ensure the cleanliness and maintenance of all work areas, utensils, and equipment strictly to Health and Safety SOP. Is conscious and actively involved in maintaining a safe work environment for all team members
Follow kitchen policies, procedures and service standards and gives direction to the culinary team
Maintains complete knowledge of all menu items, daily features and promotions. Can manage quality standards from creation to table service
Skills, Knowledge, & Abilities Required:

One or more years of related cooking experience
Proficient English skills 
Must be highly Health and Safety conscious and dedicated to maintaining a safe work environment.
Education & Experience:

Journeyman's papers or international equivalent is a strong asset
Valid FoodSafe certification or advanced (Level 2) Food Safety certification is preferred
Diploma Certification in a Culinary discipline, an asset                                                                                                                                                                                                                                                                                                                                                                                                            

Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Concierge  
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Qualifications:

We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.      
When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.                     
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.                     
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.                                                   
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.                                    
Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.                                    
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.                                                   
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.                     
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.                                                   
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                                    
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.                                                   
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.                                                                                                                                                                                                               
Work Perks

Competitive wages and gratuities
Resort-wide and travel discounts
5 Personal Days per year after 90 days of consecutive service
Benefits plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
 Education & Experience:

Previous Spa, Hospitality, Guest Service or Retail experience                       
Excellent verbal communication skills are essential
Previous Good with numbers, balancing daily sales, data collection        
Comfortable with technology and open to new learning
Passion for Guest Service and Health and Wellness                
Previous reservation software and POS experience preferred                                                    
Working Conditions:
Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence.
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