Banquet Services Manager

We are looking for a Banquet Services Manager to join our team at Chances and the Pomeroy Hotel Fort St John. 

Job Summary: As the Banquet Services Manager you will be the key contact for any clients wanting to book catering functions 30 days out and all rooms and catering details for conferences.  You will be responsible for responding to any inquiries within 2 hours of receipt or request and taking the booking through to its completion including all catering details, setting up room blocks, establishing a form of payment and a timely and thorough follow up with the client upon completion of the event to sure loyalty and check for future business with Pomeroy Lodging.

Pomeroy Perks:

• Competitive wages and Health and Wellness benefit plan
• Paid on the job training with additional learning opportunities
• Growth and development opportunities, both personal and professional
• Personal days: 4 per year after 6 months of continued full-time employment
• Pomeroy Stay Travel Program  

Some of the Banquet Service Manager's duties are:

• Creating long term relationships with customers to ensure repeat
• Collaborating with the Executive Meeting Manager and Director of Sales to create strategies and tactics to increase catering and guestroom revenue in need times and times of excess demand such as the Christmas season.
• Accuracy of information input into WinSAM will ensure detailed follow-up notes and traces for further client contact through e-blasts, calls and hotel events.
• Conduit and Liaison working on behalf of the customer to ensure all needs are met by communicating to the operations team the details of the event and room block, also working with accounting to ensure all appropriate billing and credit details are accommodated.
• Empowered to develop and maintain positive working relationships and communication with all Stakeholders; supporting the organization to reach its goals.

Skills/Experience/Education:

• Post-Secondary education in a Hospitality/Tourism related field
• Minimum 3 years experience in hotel catering/sales, additional experience in the hospitality industry an asset.
• Food and beverage experience and proven ability to plan and execute events effectively with a strong sense of detail.
• Knowledge of current hospitality industry trends.
• Good sales skills with the overall attention to detail and organization.
• Some experience on the convention/banquet floor is also an asset.
• Detail orientated and able to multi-task and handle multiple priorities effectively.
• Strong presentation and communication skills.

Working Conditions: This position will be based in a fast-paced office environment.  It will demand the ability to multi-task and keep organized with the main focus being on incoming calls.  Booking catering only functions which are more than 30 days out and all details rooms and catering for conventions or large groups.

• Office hours will be Monday to Friday approx. 8am to 5pm
• Attend start of any social functions or meetings to meet with the convenor and ensure a smooth
• Achieve group rooms and catering revenue targets as determined by the annual budget
• Attend all sheet and F&B meetings

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.