Slot Attendant

We are looking for a full-time slot attendant to join our team at Chances Gaming Centre! 

Slot Attendants provide service to guests on the electronic gaming floor by assisting customers as necessary or requested with payouts, other needs while following all policies and procedures.

Major Responsibilities & Duties:

• Respond to guest’s enquiries regarding the slot machines including but not limited to: features, diagnostics last game recall, diagnostics last bill/last ticket recall, terms, symbols and denominations.
• Repair and restore minor machine malfunctions
• Initiate and process payments of jackpots, cancelled credits after approval and verification determined by Casino Management System. Reset machines after processing
• Initiate filling Integrated Voucher Paper, when the slot machine is empty
• Perform general maintenance and cleaning of all Slot Operation Machinery including machine lighting. Report any maintenance requirements to the Shift Manager, and the BCLC Slot technician via the radio, or the communication book.
• Monitors machine stack lights to ensure prompt service
• Report any suspicious activity or security threat to the Shift Manager.
• Identify regular Slot guests and assist Casino Hosts in tracking their play.
• Enrolls guests in the Encore Card, promoting the memberships benefits
• Assist with awareness of and excitement for on-going and up-coming site promotions
• Promotes and assists Guest Service Representatives in promotional activities including but not limited to Slot tournaments.
• Responsible for maintaining good guest relations by Greeting, welcoming, and acknowledging guests
• Responsible for reserving slot machines, and keeping track of the allotted time
• Manages a cash float, verifies and provides jackpot payouts and monetary change to guests
• Perform routine procedures in accordance with Pomeroy Lodging, British Columbia Lottery Corporation, and the Gaming Policy and Enforcement Branch
• Ensure the gaming floor is tidy at all times (helping collect empty glasses, bottles from around the floor, taking them to the bar)
• Keep strict control over assigned keys and PTM card and ensure the return to the key cabinet at the end of the shift
• Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
• Acquire and maintain a strong knowledge of all Slot operations policies and procedures as well as various types of Slot machines
• Participate in a professional, constructive and supportive environment for all staff with an attention to open communication and a team concept
• Perform other duties as assigned based on operational needs.

Skills, Knowledge, & Abilities Required:

• Ability to communicate clearly and accurately, in both written and verbal form.
• Must enjoy entertaining and communication with the public
• Must be 19+
• Maintain strict confidentiality
• Any other duties that may be assigned periodically

Experience, Training, Certification, & Education:

• Cash handling experience
• Manual dexterity, technical aptitude and troubleshooting ability is an asset
• Basic knowledge of slot machine functions is an asset
• Superior interpersonal, communications skills and mathematical skills
• Ability to work well in a team environment and ability to multi-task
• Ability to use two-way radios and maintain professional radio etiquette at all times
• Must be able to work in a fast-paced, busy environment
• Must work well under pressure
• Liaise with Game-Sense Advisors as required and promoting Game-Sense to our guests.
• Responsible for providing professional and exceptional customer service in accordance with established company standards
  
  • Be an advocate for Superior Customer Service: Lead-By-Example and demonstrate the “Eye, Hi, See you soon”, and 5 core value model during every interaction (Family, Winning, Industry, Quality, and Honesty).
• Identify opportunities to improve Operational Standards and efficiencies.
• Maintain strict confidentiality
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
• Ability to successfully obtain a Serving IT Right Certificate prior to employment
• Ability to successfully obtain Anti Money Laundering Certificate within 30 days of employment

Working Conditions:

• Busy casino environment with constant loud noise constant wear of earpiece, and radio
• Ability to stand and/or walk for long periods of time, kneel, run, and bend.
• Slot Attendants often have to handle and transport materials that are over 25lbs.