Phone Board Exchange Operator

Phone Board Exchange Operator

THIS JOB IS LOCATED IN GIRDWOOD, ALASKA. 

Operates switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties.

Main Duties:

• Uses private branch exchange (PBX) switchboard to promptly answer internal and external calls in a professional, friendly and courteous manner, following Resort standards
• Answers, screens, and routes outside calls; or take messages as necessary
• Supplies information to callers, records messages and reads messages to guests
• Collect wake-up call information, input into wake-up system and verbally confirm time to guests
• Initiate emergency response when necessary and legibly document pertinent details
• Handle incoming/outgoing FAX for guests including maintaining their records
• Keeps record of calls placed and toll charges
• Performs clerical duties such as typing, proofreading, and sorting mail
• Operate paging/radio system to relay in-house announcements, call individuals to phone, or inform employees and guests in emergency situations
• Updates telephone directory
• Other Guest Service Agent Duties as assigned and trained for by Management
• Other guest service agent duties as assigned

Why Alyeska?

Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.

Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

• Vision, Dental, and Medical Insurance for regular full-time employees
• Commuters allowance
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and fitness center/pool

Skills/Requirements: The requirements listed above are representative of the knowledge, skill, and/or ability required. A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in a hotel front office environment preferred
• Working weekends and holidays on a flexible schedule
• Working with minimal supervision
• Professional and friendly demeanor, and clear telephone etiquette
• High level of English literacy and comprehension
• Ability to speak different languages preferred
• Computer proficiency with email and spreadsheets
• Strong attention to details
• Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.