Housekeeping Manager


Best Western Plus Kelowna
Kelowna, British Columbia
Locations: Kelowna, Kamloops, Osoyoos, Penticton, Revelstoke, Vernon

Employment Type: Full Time - Salaried

We are looking for a Housekeeping Manager to join our team! 

This role is based out of the Best Western Plus Hotel & Suites Kelowna, and offers an excellent compensation and benefits package.

Job Summary: As a Housekeeping Manager you are authorized to exceed guest expectations by leading your people to create “picture perfect” guest experiences throughout the hotel each and every shift. From the hotel lobby right through to the guest room itself; the Guests’ first impression around cleanliness is a powerful and lasting one.

Some of the Housekeeping Manager's duties are:

  • Attention to detail is a skill that you must bring out in your team; accuracy is essential in supporting excellent guest service, proper execution of cleaning processes and procedures, reporting maintenance deficiencies, effective communication between shifts and protecting company assets.
  • Recruitment champion for the department. Attracting the right clean team talent and personally guiding each new hire through orientation and delivering the technical training required to be successful.
  • Supports the training process with feedback, one-on-one coaching and performance reviews.
  • Manages and monitor the activities of the Housekeeping, Laundry and Janitorial departments and their people by making sure they adhere to all standard operating procedures and understand the hotel processes and policies.
  • Inspect what you expect by understanding that cleanliness is one of the most important criteria in the hotel from the guest perspective. Using the inspection template, inspect clean rooms and share results with your people to be used as a training and development tool.
  • Schedules the Housekeeping, Laundry and Janitorial teams so that monthly labour costs fall within budgeted guidelines so that peak hotel demand periods are fully staffed and so that each member of the team can balance work with their obligations in life.

Skills/Experience/Education:

  • 1-3 years of experience as a Housekeeping Manager
  • Other hotel leadership positions considered an asset
  • Excellent listening, communication and multi-tasking skills required
  • Possess a strong leadership attitude
  • Proficient in English
  • Attention to detail and pride in a quality job done well

Working Conditions: 

This position may work long days and/or weekends to meet periodic upturn in business demands. Some days will be spent in rooms with others managing the region or a combination of both. The ideal candidate must have the ability to work independently, think creatively and effectively prioritize tasks.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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