Chances Gaming Centre Fort St John
Fort St. John, British Columbia
Employment Type:
Full Time - Hourly
Major Responsibilities & Duites:
Providing exceptional guest service and conducting all games in a precise, efficient and secure manner in accordance to Pomeroy Lodging, Chances FSJ Casino, BCLC, and GPEB policies and procedure.
Exchanging guest cash and promotional vouchers for equivalent value chips
Controlling the order of play; closing bets at the appropriate time; maintaining game integrity
Maintaining table security
Secures cards, chips and cash; authorizes and verifies all transactions
Concentrates on table activities
Maintains appropriate game pace and proper game security
Contacts Dealer Supervisor when appropriate to resolve disputes and game irregularities
Conduct live games on the casino floor professionally and as a team member
Work closely with Dealer Supervisors, Shift Managers and the Management team to ensure a well-run gaming floor.
Promotes the sites events and services to all guests
Assist guests with game rules
Promote and maintain positive relations with all guests and staff
Ensure that wagers are placed before game begins
Compute payable odds to winning bets
Pay winning bets and collect losing bet
Must directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers
Be able to capture new guests by promoting the encore card.
Inform supervisor/manager of unnatural play.
Stay abreast with promotions and events
Opening and closing floats
Tracking customer play
Verify cards at opening and closing
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Skills, Knowledge, & Abilities Required:
You must be able to work up to 40 hours per week (hours will vary depending on operational needs) in a variety of shifts including evenings, nights and weekends as we operate 18 hours a day, seven days a week.
Strong communication skills
Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations
Strong ability to follow policies, procedures and practices
Ability to concentrate for long periods of time
Ability to be adaptable and flexible with work schedule
Ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
Dealing experience is an asset
Good problem solving skills
Good stress management skills
A passion for excellent service and the organization’s 5 core values (Family, Winning, Industry, Quality, Honest)
Commitment to learning what our guests needs and wants are
Encourage mutual accountability in service and inspiring others
Make sure players have placed bets before play begins.
Announce winning numbers or colors
Respond to questions about game rules and casino policies.
Specific duties vary depending on game (Blackjack, Poker, and Roulette).
Most enjoy entertaining and communication with the public.
Maintain strict confidentiality
Must be 19+
Any other duties that may be assigned periodically
Experience, Training, Certification, & Education
High school diploma asset
Minimum 1 year experience in a Customer Service role
Outstanding Customer Service & Interpersonal Skills.
Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations
To obtain a Gaming Policy Enforcement Branch license.
Ability to successfully obtain a Serving It Right License prior to working
Appropriate Response Training to be completed prior to working
Anti-Money Laundering to be completed prior to working
Counterfeit Training to be completed prior to working
Ability to count quickly and accurately – makes few mistakes
Dealing experience is an asset
Job offer is conditional upon the successful application ($60.00 application fee which is reimbursed after a probationary period of 3 months or at end of contract)
Must be capable of passing a Table Games test within 8 weeks of the conditional job offer.
Working Conditions:
Monitored through surveillance cameras to protect the casino, guests and staff.
English only on the gaming floor.
Loud environment
Bright/flashing lights
Crowded environment
May be required to wear specific types of clothing (casino uniform, vests, party pit theme attire)
Dealers work in a confined area
Breaks every hour
Must remain alert at all times
Strong manual dexterity to deal cards and ability to control stacks of chips
Must be able to stand for long periods of time and perform repetitive tasks with arm, wrist and hand
Ability to lift objects weighted approximately 15 lbs
Must be able to read, write, speak, and understand English.
