We are looking for a Guest Services Supervisor
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As the Guest Services Supervisor, you will responsible for providing leadership to the bell desk and concierge teams. We are looking for a dynamic leader who is excited about change, and developing an engaging team. The successful incumbent will support an Authentically Canadian arrival experience that exceeds our Autograph Standards, fostering a culture where all employees are empowered to provide our guests any services they request. They will uphold an atmosphere of contagious learning and job fulfillment in support of our employee engagement goals. They will support the Guest Services Manager with onboarding and training, and performance management of all Bell and Concierge employees. We expect our leaders to lead from the front and help enhance the guest experience by providing exceptional service, actively seeking feedback from guests and employees alike, following up and taking action to improve GSAT and ESAT results.
To be considered for this role, you must have been in a leadership position within hospitality for a minimum of 1 years, with a background in Front Office/Guest Services operations. A degree in hospitality management is preferred. Computer literacy is imperative, ideally with WINPM, WINSAM IRIS, Windows, MS Word & Excel, Opera, and Internet. Knowledge of Kananaskis, the Canadian Rockies, Alberta, and all we have to offer is an asset. A valid Class 5 Alberta driver's license is required.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Amazing Perks:
Apply now or visit us to learn more information at www.livetheadventure.ab.ca