Guest Services Manager

We are looking for a Guest Services Manager 

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role 

As the Guest Services Manager, you will responsible for overseeing the bell desk and concierge teams. We are looking for a dynamic leader who is excited about change, and developing an engaging team.  The Guest Services Manager will be responsible for managing a team of supervisors and associates and will report directly to the Front Office Manager. The successful incumbent will create an Authentically Canadian arrival experience that exceeds our Autograph Standards, fostering a culture where all employees are empowered to provide our guests any services they request.  They will create an atmosphere of contagious learning and job fulfillment in support of our employee engagement goals.  They will lead in managing the recruitment, interviewing, onboarding and training, and performance management of all Bell and Concierge employees.  This role will also be responsible for the cleanliness and upkeep of all resort vehicles, ensuring any safety or maintenance concerns are reported immediately.  We expect our leaders to lead from the front and help enhance the guest experience by providing exceptional service, actively seeking feedback from guests and employees alike, following up and taking action to improve GSAT and ESAT results. 

To be considered for this role, you must have been in a leadership position within hospitality for a minimum of 2 years, with a background in Front Office/Guest Services operations.  A degree in hospitality management is preferred. Computer literacy is imperative, ideally with WINPM, WINSAM IRIS, Windows, MS Word & Excel, Opera, and Internet.  Knowledge of Kananaskis, the Canadian Rockies, Alberta, and all we have to offer is an asset. 

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Amazing Perks:

• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Food and Beverage discounts at ALL 5 of our dining outlets
• Onsite newly renovated staff accommodation ($8.25-$13.50/day) which includes a residence gym and convenience store
• One meal per day in our brand new employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
• Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
• Personal days: 4 per year after 6 months of continued full-time employment
• Growth and development opportunities, both personal and professional
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Apply now or visit us to learn more information at www.livetheadventure.ab.ca