Corporate Learning & Development Manager

Corporate Learning & Development Manager

As the Corporate Learning & Development Manager you are authorized to drive organizational performance by facilitating, creating and executing training and professional development functions throughout the organization with a focus on delivering outstanding authentic guest service and financial profitability. You will achieve excellence by improving existing programs, curating and crafting learning solutions and experiences to address individual, team and organizations’ needs/goals as well as create learning and development strategies and plans for future success. Further, you will champion the creation of a learning and sharing culture that supports both the brand and core values.

Critical responsibilities and functions include:

• Acting as a conduit and liaison between People & Culture corporate and property, working with General Managers and leadership teams to ensure training plans are being worked on, and providing mentoring and coaching as required in support of the participants success and growth
• Communication within their area and from their area that supports all of the organization's core values and brand values. Has the ability to listen and ask the right questions; fostering open dialogue within different teams and work groups. Meetings are structured, programmed and timely.
• Monitors all departmental training programs and assists trainers in conducting onboarding, technical job training, performance coaching and feedback and utilizing any and all brand service toolkit training.
• Facilitates and delivers core training programs in an authentic personal style in compliance with corporate/brand training and development initiatives including but not limited to Orientation, Service Excellence, leadership skills development, management development program, coaching and performance feedback; always ensuring a cultural match driving both brand and core values.
• Establishes measures and metrics for Learning & Development training, processes and programs to evaluate the effectiveness and ROI, as well as identifying areas for improvement.
• Connects in a meaningful way with Senior Management through to our Front line people. Understands that conversation and active listening, is crucial to the position’s success; you must be able to understand, act on, and follow-up on requests made by leaders and our people; making sure any promise made is kept.

This position will interact with all levels of stakeholders in the organization from Senior Management to Front Line employees; always focused on displaying a professional presentation and sophisticated communication with a high degree of coaching and mentoring skills; must possess high energy along with the ability to be measured and thoughtful when required.

Skills & Experience:

• Minimum of 2 years’ experience as a facilitator
• Post-Secondary education (Hotel Management / Education / Human Resources)
• Excellent listening, comprehension and communication skills required
• Ability to train one-on-one and in group settings
• Strong leadership skills essential
• Previous hotel experience an asset
• Excellent eye for quality, detail and accuracy
• Ability to multi-task, produce accurate work against hard deadlines

Why Pomeroy Lodging

We are Western Canada’s leader in hospitality and lodging in resources-driven and secondary markets. Driven to meet every need, we own and operate a diverse range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. We are dedicated to making our people, along with our partners, our guests, and our communities strong, successful, and sustainable.