Front Desk Agent

Whether you are new to hospitality or an experienced hospitality pro, we want you to join our team. 

We are looking for a Front Desk Agent to join us at the Pomeroy Hotel Grande Prairie. This role starts between $18 - $20 per hour 

Pomeroy Perks:

• Competitive wages starting between $18 - $20 plus an awesome health and wellness benefit plan
• Paid on-the-job training with additional learning opportunities
• Room to grow and advance quickly
• Personal days: 5 per year after 90 days of continued full-time employment
• Pomeroy Stay Travel Program

As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year. 

Main Duties:

• Anticipate guest needs, respond promptly, acknowledge all guests
• Adhere to all standard operating procedures and understand all department processes and policies 
• Selling the hotel’s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
• Seek to understand guest concerns in order to resolve all issues prior to the guest’s departure

Skills/Requirements:

• Previous experience an asset
• Post-Secondary education in a related field is an asset
• Computer savvy
• Proficient in English
• Attention to detail and pride in one’s work
• Advanced communication skills
• Confidence to endure periods of working alone
• The ability to withstand long periods of standing

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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