Assistant Front Desk Manager - Best Western Plus Kelowna


Best Western Plus Kelowna
Kelowna, British Columbia


Last Day to Apply: August 24, 2022
Employment Type: Full Time - Hourly

Are you having a rough day at work or just looking to progress in your hospitality career?  Work for a company that is dynamic in the industry and whose culture is unique and refreshing. Come and see what we have to offer:

Pomeroy Perks:

  • Competitive wages and Health and Wellness benefit plan
  • Paid on-the-job training with additional learning opportunities
  • Growth and development opportunities, both personal and professional
  • Personal days: 5 per year after 90 days of continued full-time employment
  • Pomeroy Stay Travel Program
  • Exciting new referral program

As an Assistant Front Desk Manager, you are authorized to exceed guest expectations and maximize room revenue through your Front Desk team each and every shift. You will achieve excellence by supporting the team to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Some of the Assistant Front Desk Manager's duties include:

  • Personally guide each new hire through orientation and deliver the technical training required to be successful; support the training process with daily feedback and one on one coaching for improvement.
  • Assist the Front Desk Manager in monitoring the daily, weekly and monthly labour costs, ensuring that they fall within budgeted guidelines, so that peak demand periods are fully staffed, and so that each member of the team can balance work with their obligations in life.
  • Converting every telephone and front desk enquiry into a reservation is the team’s aspirational goal, requiring you to have advanced communication skills and the ability to coach your team members in their sales techniques.
  • Respond to guest complaints by seeking to understand to resolve all issues prior to the guest’s departure.
  • Contribute as an engaged team member by participating in department meetings, community gatherings, people events, social committees and surveys throughout the year.

Skills/Experience/Education:

  • 1 year of Front Desk experience 
  • Related post-secondary education is an asset
  • Strong Leadership Attitude
  • Ability to multi-task and hit multiple hard deadlines.

Working Conditions:

The Front Desk is the pulse of the hotel, the front line of all guest services, and the most plugged-in place in the hotel, operating 24 hours a day, 7 days a week, and 365 days a year. The Front Desk Manager may experience:

  • Long periods of standing and interacting
  • Ability to work days and evenings
  • Ability to successfully work alone and unsupervised
  • Exposure to brief periods of cold air due to the location of the front desk.

About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Pomeroy Lodging LP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pomeroy Lodging LP does not discriminate on the basis of disability, veteran status, age, gender, race, religion, sexual identification, or any other legally protected characteristics.

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