Job Summary: As a Guest Service Manager you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping, Laundry and Janitorial. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest and employee retention while delivering against key financial goals and performance metrics for the hotel. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Some of the Guest Service Manager's duties are:
Skills/Experience/Education:
Working Conditions: The Guest Service Manager (GSM) spends a lot of time interacting with guests and employees in all areas of the hotel and must possess high energy and an ability to lead by doing. The GSM is the primary contact for all guest services for a hotel operating 24 hours a day, 7 days a week, and 365 days a year. The Guest Service Manager may experience: