Reservations Agent


Pomeroy Kananaskis Mountain Lodge [KAN]
Kananaskis Village, Alberta


Last Day to Apply: March 27, 2020
Employment Type: Full Time - Hourly

We are looking for a Reservations Agent

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role

Working in our Rooms Division, you will enjoy being part of a team that creates an atmosphere of exceeding guest expectations by demonstrating a friendly and welcoming attitude, oftentimes as the first point of contact for our guests. As the Reservations Agent, you will use your exceptional customer service skills and team attitude to assist with individual reservations at the hotel.  Attention to detail is important to ensure all reservations are made, managed and executed with no detail overlooked. 

You have a strong internal drive to succeed and can work independently to build and manage your daily tasks.  Our top candidate will have strong organizational skills along with the ability to manage multiple priorities and projects and deliver a professional reservations experience from the start of the booking process to the arrival of the guest onsite.

You will be responsible for taking individual reservations through the telephone, central reservations and assisting with rooming lists. As well, you will be responsible for detailing reservations, taking deposits and ensuring all guest inquiries prior to arrival are taken care of.  All of these duties will be taken with revenue goals in mind to ensure call quality and revenue optimization. 

In order to be successfully be considered for this role you will need to provide us with working knowledge of Opera PMS and Marsha reservation systems, and previous knowledge of hotel, rooms and the surrounding area along with a business or hospitality degree are assets.

Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Amazing Perks:

  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
  • Food and Beverage discounts at ALL 5 of our dining outlets
  • Onsite newly-renovated staff accommodations (starting from $8.25/day) which include a residence convenience store and employee gym
  • One meal per day in our brand new employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
  • Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
  • Personal days: 4 per year after 6 months of continued full-time employment
  • Growth and development opportunities, both personal and professional
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

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