Guest Service Agent
Kananaskis Village, Alberta
Last Day to Apply: January 31, 2018
Employment Type: Full Time - Hourly
Come Work with Us and Live the Adventure
Guest Service Agent
Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Located in the heart of the Canadian Rockies, the Delta Lodge at Kananaskis is a world-class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage concepts, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff. You’ll find no other place quite like Kananaskis to live, to work, and to experience. If genuine hospitality lives within you, and you want to work with people from all over the world, then come live the adventure and join a Rocky Mountain resort with unlimited opportunities designed for professionals like you.
We are looking for Guest Service Agents
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests, and exceeding their expectations, whether by wowing them, or when in service recovery. A successful GSA is a high energy team player who is guest focused. You must be able to work well in a team environment and be self-directed. You must be comfortable speaking to guests and assisting with solving problems with creative solutions. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
To be considered for the role, you will have previously demonstrated commitment to exceeding guests' expectations at all times, have experience working within a front office environment, be computer literate, with experience in Windows XP, Internet, Excel Spreadsheets, and Outlook. E-Merit certification is strongly preferred, and a dynamic, enthusiastic individual who thrives under pressure and is able to multi-task is preferred.
Why the Delta Lodge at Kananaskis
We are for the Hospitalians; those with an authentic passion to serve guests, who delight in delivering memorable experiences and seek to engage and build meaningful relationships. We are for the adventure enthusiast; those who want to explore nature’s beauty from their front door, who are ready to gear up for an adventure exploring the back country in the serenity of the Rockies. Life in Kananaskis is unlike anywhere else in the world. If you were born with the spirit of adventure, if you love being in the wilderness, if you thrive off of adrenaline, then Kananaskis Country is for you.
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
- Shuttle access to Calgary, Banff, and Big 3 Ski Resorts
- Health and Wellness benefits, including; Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions apply)
- Food and Beverage discounts at ALL 5 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym
- Free use of all our resort recreation facilities including the Summit Spa and Fitness Centre
- Marriott Destinations membership providing you discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- One meal per day in our employee cafeteria (taxable benefit)
Visit us to learn more information and to apply at www.livetheadventure.ab.ca