Nordic Spa Concierge
Rate of Pay: $18.00/hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
The Role:
The Spa Concierge is the face of the Kananaskis Nordic Spa and creates a lasting first impression. The Concierge is responsible for providing friendly, warm service while thriving in a team atmosphere, dedicated to providing exceptional guest service with the ability to stay organized and keep calm under pressure.
Responsibilities include but are not limited to the following:
Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
Strictly enforce the privacy and confidentiality of all guest information
Processing of various method of payments accurately
Complete reservations, check-in, and check-out procedures accurately and with service excellence
Reiterate home care recommendations and close retail sales
Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
Demonstrate pride in work by creating positive energy, team work, excitement and fun
Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
Acknowledge all guests, anticipate their needs and respond promptly
Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
Have complete understanding of and adhere to all company policies, procedures and standards
Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
Other duties as assigned
Our Ideal Candidate:
Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
Must be highly self-motivated and able to work with minimal supervision
Posses passion and natural inclination for Guest Service and Health and Wellness
Must have excellent communication skills both written and verbal
Must possess professional presentation
Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team
Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
Must have excellent time management skills
Computer literacy and previous reservation software and POS experience preferred
Ability to accurately handle cash and various methods of payment
First Aid certificate (including CPR) preferred
Ability to focus on attention to detail, remaining professional and courteous at all times
Working Conditions:
Include but are not limited to:
Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
Frequent standing and walking throughout shift
Frequent bending, kneeling, pushing, pulling
Frequent ascending or descending, stairs and ramps
Frequent lifting and occasionally required to lift up to 25 lbs.
Working outdoors in variety of Mountain weather conditions, with average temperature ranges of -30c to +30c
Amazing Perks:
Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates
Kananaskis Parks Pass
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
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