Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Pool Operator
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as the Spa Pool Operator is critical to delivering on this promise. In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use.


Qualifications:

Spends most of each shift in operations delivering quality 1st impressions on the grounds, pool decks, and in outbuildings and public areas.                              
Maintains a safe and clean pool deck; by organizing and picking up furniture, towels, robes, and debris.
Completes washing schedules assigned or outlined in daily checklists.               
Taking and testing water samples to monitor pool water chemistry and making adjustments to maintain the quality standards.
Checks that the pool filtration system is in good working condition at prescribed times throughout their shift.
Prevents minor maintenance issues from becoming major issues by promptly addressing all assigned maintenance work orders.                              
Reports/logs all maintenance issues immediately that are beyond the skill set of the employee to fix on their own.               
Cleaning, clearing and maintaining all outdoor walkways, pathways, and green spaces.
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.               
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                              
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.                             
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.                                                                                                                                                                     
Work Perks

Competitive wages and gratuities
Resort-wide discounts
Travel discounts
5 Personal Days per year after 90 days of consecutive service
Benefits plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Education & Experience:

Previous Spa or Hotel maintenance experience preferred
Current Certified Pool Operators (CPO) license
WHMIS, First Aid (Including CPR)
Able to lift, move, and handle pool chemicals responsibly                                                 
Good judgement around safety and guest experience
Comfortable with technology and open to new learning                                                                                                  
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders.  This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather. 
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Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Attendant.
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Attendant is critical to delivering on this promise. As a Spa Attendant, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use.


Qualifications:  

Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift                               
Focused on turning lockers (dirty to clean status in system) as quickly as possible so that the locker can be sold again to maximize revenues               
Conducts Pool Deck, relaxation spaces and fire pit walk-through scheduled times
Checks cleanliness and temperature of pools, steam rooms and saunas               
Refills and restocks guest amenities, removes and restocks linens as required 
Completes deep cleaning tasks as assigned
Assigned deliverables are executed in a manner that requires little or no follow up; both in terms of timeliness and quality.
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.               
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                              
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal                                                                                
Work Perks

Competitive wages and gratuities
Resort-wide and travel discounts
5 Personal Days per year after 90 days of consecutive service
Benefits plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Education & Experience:

Previous Spa or Hospitality experience preferred
First Aid Certificates (Including CPR) preferred                                                       
Excellent guest service, communication and organizational skills               
Able to lift, move, and handle cleaning chemicals responsibly
Passion for people & wellness                                                   
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders.  This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather. 
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Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Facilities Supervisor 
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
As the Spa Facilities Supervisor, you are authorized to exceed guest expectations by leading your people to create  "picture perfect" guest experiences throughout the Spa each and every shift. You will achieve excellence by facilitating and overseeing the spa's day-to-day maintenance, including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with the Spa Facilities Operations Manager on major repairs and improvements, supporting other operational departments. We commit to giving you the training, tools, support and leadership required to be successful; achieving excellence is up to you.   
Qualifications:

Product Knowledge of all pools, saunas, steam rooms and spa layout, amenities and Emergency Exits. In addition to understanding various system requirements, i.e. mechanical, electrical, fixtures and equipment.
Collaborating across all spa departments to support each departmental maintenance program and execute daily, weekly and monthly checklists.
Preventing minor maintenance issues from becoming major issues by promptly investigating all maintenance requests/work orders and prioritizing the needs of the Spa. Documents and maintains detailed records on all physical equipment, life safety systems and items requiring regular inspection.
Maintains pools, sauna, steam rooms, public guest space (indoor and outdoor), and back-of-house areas by performing various tasks related to a variety of trades, including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained spa.
Be aware and vigilant to protect yourself, employees, guests and the property against safety hazards. Take responsibility for following up on repairs or solutions and their execution.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                              
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome, and everyone is equal.
Work Perks

Competitive wages and gratuities
Resort-wide discounts
Travel discounts
5 Personal Days per year after 90 days of consecutive service
Benefits plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Education & Experience:

Requires advanced understanding of HVAC, electrical, plumbing and carpentry concepts
Trade Certifications an asset
Safety Certifications an asset
Previous certification or hotel maintenance an asset
Minimum 3 years in a supervisory role
Working Conditions:
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders.  This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather. 

                    

Simple. Inclusive. Natural. Social
We are hiring for the role of Spa Concierge  
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workforkns
Achieving Excellence:
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Qualifications:

We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.      
When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.                     
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.                     
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.                                                   
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.                                    
Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.                                    
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.                                                   
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.                     
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.                                                   
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                                    
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.                                                   
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.                                                                                                                                                                                                               
Work Perks

Competitive wages and gratuities
Resort-wide and travel discounts
5 Personal Days per year after 90 days of consecutive service
Benefits plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
 Education & Experience:

Previous Spa, Hospitality, Guest Service or Retail experience                       
Excellent verbal communication skills are essential
Previous Good with numbers, balancing daily sales, data collection        
Comfortable with technology and open to new learning
Passion for Guest Service and Health and Wellness                
Previous reservation software and POS experience preferred                                                    
Working Conditions:
Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence.
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Nordic Spa Registered Massage Therapist
Starting Wage - $15/hr with $49 per 60 minute massage service fee plus automatic gratuities
Experience the Kananaskis Mountain Lodge and Nordic Spa here:  https://vimeo.com/261927699
The Role:
Looking for part time RMT's, the responsibilities include:

Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
Perform 60 minute massages while ensuring the clients comfort at all times
Strictly enforce the privacy and confidentiality of all guest information
Reiterate home care recommendations
Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
Demonstrate pride in work by creating positive energy, team work, excitement and fun
Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
Adhere to detailed and specific cleaning protocols to ensure guest and team safety
Acknowledge all guests, anticipate their needs and respond promptly
Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
Have complete understanding of and adhere to all company policies, procedures and standards
Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
Other duties as assigned 
Employment Experience and Educational Requirements: 

Professional membership in an accredited massage therapy association in the province of Alberta required
Current CPR and First Aid Training required (within the last 3 years)
1 year work experience as a Registered Massage Therapist preferred
Must be able to work weekends, at least one Saturday or Sunday 
Previous experience working in Spa, Hospitality, Guest Service and/or Retail Sales preferred
Must be highly self-motivated and able to work with minimal supervision
Possess passion and natural inclination for Guest Service and Health and Wellness
Must have excellent communication skills both written and verbal
Must possess professional presentation
Must have excellent time management skills
Ability to focus on attention to detail, remaining professional and courteous at all times
Working Conditions
Include but are not limited to:

Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
Frequent standing and walking throughout shift
Frequent bending, kneeling, pushing, pulling
Frequent ascending or descending, stairs and ramps
Frequent lifting and occasionally required to lift up to 25 lbs. 
Visa Requirements:
All applicants must be legally entitled to work in Canada.
Amazing Perks:

Food and Beverage discounts at ALL 6 of our dining outlets
2 complimentary spa accesses / month with a guest (based on availability)
Growth and development opportunities, both personal and professional
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates
Kananaskis Parks Pass
Staff events and functions
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
#P

Simple. Inclusive. Natural. Social
Our busy Nordic Spa is looking to hire a fulltime Registered Massage Therapist
Top wages + Excellent Gratuities! 
Starting Wage - $15/hr with $49 per 60-minute massage service fee and automatic gratuities
Flexible Work Schedule that offers a balanced lifestyle. Averaging 30 hours per week, 4 days at 7.5 hours
View our Experience: https://vimeo.com/user83317660/workforkns
The Role:
Looking for a Full-Time RMT, the responsibilities include:

Represent Kananaskis Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment and retail offerings
Perform 60 minute massages while ensuring the clients comfort at all times
Strictly enforce the privacy and confidentiality of all guest information
Reiterate home care recommendations
Monitor and maintain the physical environment, ensuring cleanliness and organization at all times
Demonstrate pride in work by creating positive energy, team work, excitement and fun
Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail
Adhere to detailed and specific cleaning protocols to ensure guest and team safety
Acknowledge all guests, anticipate their needs and respond promptly
Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns
Communicate with all other departments within Kananaskis Nordic Spa to ensure effective and efficient management of operations
Have complete understanding of and adhere to all company policies, procedures and standards
Follow all health and safety policies and ensure the safety of guests and colleagues and identify and report safety concerns and hazards immediately
Other duties as assigned 
Employment Experience and Educational Requirements: 

Professional membership in an accredited massage therapy association in the province of Alberta required
Current CPR and First Aid Training required (within the last 3 years)
1 year work experience as a Registered Massage Therapist preferred
Previous experience working in Spa, Hospitality, Guest Service and/or Retail Sales preferred
Must be highly self-motivated and able to work with minimal supervision
Possess passion and natural inclination for Guest Service and Health and Wellness
Must have excellent communication skills both written and verbal
Must possess professional presentation
Must have excellent time management skills
Ability to focus on attention to detail, remaining professional and courteous at all times
Working Conditions
Include but are not limited to:

Ability to work a variety of shifts including early mornings, late evenings, weekends and holidays
Frequent standing and walking throughout shift
Frequent bending, kneeling, pushing, pulling
Frequent ascending or descending, stairs and ramps
Frequent lifting and occasionally required to lift up to 25 lbs. 
Visa Requirements:
All applicants must be legally entitled to work in Canada.
Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
2 complimentary spa accesses / month with a guest (based on availability)
Growth and development opportunities, both personal and professional
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa
Discounted Ski Pass and Golf rates
Kananaskis Parks Pass
Staff events and functions
Experience the Kananaskis Mountain Lodge here:  https://vimeo.com/261927699
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