Outlets Manager

We are looking for a Outlets Manager to join our team!

If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Outlets Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Key Focuses

• Is visible in operations throughout the day, supporting quality first impressions at the Botanicus Kitchen + Bar, IRD and Lobby Lounge.
• Mentors team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
• Develops and maintains positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
• Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
• Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
• Executes assigned deliverables in a manner that requires little or no follow-up, both in terms of timeliness, scope, and quality.

Experience/Passions/Education

• Minimum 3 years in a leadership role is preferred.
• Proficient in English.
• ProServe
• Wine educational certificate preferred 
• Tech-savvy.

Working Conditions

This position include dayshift, afternoon, or evening shifts any day of the week and weekend. This position will require long periods of standing, walking and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Westin

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We offer our guests countless opportunities to maintain their well being while restoring a sense of control so that they leave feeling better than when they arrived. We are looking for enthusiastic candidates who are willing to be a part of the most preeminent wellness brand in hospitality, empowering guests to enhance their well being when they need it most.