Event & Tour Administrator


Pomeroy Kananaskis Mountain Lodge [KAN]
Kananaskis Village, Alberta

Posted On: February 06, 2024
Employment Type: Full Time - Salaried

Event & Tour Administrator

THIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. 

Experience the Pomeroy Kananaskis Mountain Lodge here:  https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies!  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.  Join the Marriott family today! 

The Role

We are looking for an Event & Tour Administrator to work behind the scenes, focusing on the necessary day to day administrative duties that will support the operation with our tour and event business. You will be responsible for responding to and qualifying all incoming leads through various channels and assigning to the appropriate Sales or Event Manager for follow-up. You will be instrumental in setting other departments up for success by collecting, arranging, and coordinating details for incoming group arrivals via the Tour Summary Report, and through attending daily operations and BEO meetings.  You will be responsible for building accurate & detailed tour blocks, drafting thorough contracts, overseeing the scheduling of prepayment, arrangement of group meals and creation of detailed Banquet Event Orders (BEOs), assisting Front Office in the arrival experience of inbound groups, preparing detailed group agendas.

Key focuses:

  • Assist Event Managers by performing administrative duties to ensure the seamless execution and delivery of events.
  • Assist with the preparation of client proposals and contract, formatting menus & name cards and arranging amenities.
  • Act as the on-property liaison for Tour contacts and will work closely with the banquets team to ensure a seamless delivery for our in-house groups
  • Data entry, Analysis and Reporting as required.
  • Be a champion of the Hotel’s proactive sales efforts while making business decisions that are focused on upholding the highest standards in guest service, while delivering against key financial goals and performance metrics

You’ll thrive here if you:

  • Are resourceful and driven; a natural influencer that will aid a team of high-performers.
  • Are self-motivated, self-managed but thrive in a collaborative environment.
  • Are adaptable, maintain composure, thrive under pressure and have exemplary time management skills with the ability to prioritize.
  • Have a working knowledge of OPERA, CI/TY, Excel, Word and e-mail
  • Have previous customer and/or administrative experience service.
  • Have a minimum of 2 years of experience in hospitality
  • Have completed Secondary School
    • Completion of Post Secondary education in Hospitality or Sales is an asset

As the Event & Tour Administrator you will spend most of the time working business hours Monday to Friday. However, you may also experience long days and/or weekends to meet occasional upturns in business demands or meet deadlines. This role is based on property in Kananaskis and some travel may be required.  This position is set in a fast-paced environment, with high levels of interaction with both internal and external stakeholders.

Amazing Work Perks:

  • Personal days: 5 per year after 90 days of continued full-time employment
  • Food and Beverage discounts at ALL 6 of our dining outlets
  • Growth and development opportunities, both personal and professional
  • Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
  • One meal per day in our employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee:  Skydiving, Yoga, rafting, to name a few
  • Shuttle access to Calgary and Canmore
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
  • Discounted access to our Nordic Spa*
  • Discounted Ski Pass and Golf rates*
  • Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

*Season Availability, subject to cut off dates.

 

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