Spa Facilities Supervisor

Kananaskis Nordic Spa [KNS]
Kananaskis Village, Alberta

Posted On: May 19, 2023
Last Day to Apply: June 19, 2023
Employment Type: Full Time - Hourly

Simple. Inclusive. Natural. Social

We are hiring for the role of Spa Facilities Supervisor 

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience:

Achieving Excellence:

As the Spa Facilities Supervisor, you are authorized to exceed guest expectations by leading your people to create  "picture perfect" guest experiences throughout the Spa each and every shift. You will achieve excellence by facilitating and overseeing the spa's day-to-day maintenance, including minor repairs and improvements, preventative maintenance, championing life & safety standards, collaborating with the Spa Facilities Operations Manager on major repairs and improvements, supporting other operational departments. We commit to giving you the training, tools, support and leadership required to be successful; achieving excellence is up to you.   


  • Product Knowledge of all pools, saunas, steam rooms and spa layout, amenities and Emergency Exits. In addition to understanding various system requirements, i.e. mechanical, electrical, fixtures and equipment.
  • Collaborating across all spa departments to support each departmental maintenance program and execute daily, weekly and monthly checklists.
  • Preventing minor maintenance issues from becoming major issues by promptly investigating all maintenance requests/work orders and prioritizing the needs of the Spa. Documents and maintains detailed records on all physical equipment, life safety systems and items requiring regular inspection.
  • Maintains pools, sauna, steam rooms, public guest space (indoor and outdoor), and back-of-house areas by performing various tasks related to a variety of trades, including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained spa.
  • Be aware and vigilant to protect yourself, employees, guests and the property against safety hazards. Take responsibility for following up on repairs or solutions and their execution.
  • Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.                              
  • Personal communication, interactions, and behaviours support the Spa value that everyone is welcome, and everyone is equal.

Work Perks

  • Competitive wages and gratuities
  • Resort-wide discounts
  • Travel discounts
  • 5 Personal Days per year after 90 days of consecutive service
  • Benefits plan
  • On-site accommodation or commuter allowance
  • Discounts on Retail Products and Spa Services

Education & Experience:

  • Requires advanced understanding of HVAC, electrical, plumbing and carpentry concepts
  • Trade Certifications an asset
  • Safety Certifications an asset
  • Previous certification or hotel maintenance an asset
  • Minimum 3 years in a supervisory role

Working Conditions:

This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders.  This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather. 


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